Emoov Reviews 3,066

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent service and efficient process, often highlighting the significant cost savings compared to traditional estate agents. The website is frequently described as easy to use and straightforward, allowing for quick property listings and direct communication with potential buyers. Reviewers appreciate the control they have over their listings and the responsiveness of the staff, who are often noted for being helpful and knowledgeable. However, some people encountered issues with the website, particularly with photo uploads and the process for buyers to access property details, which they found cumbersome. A few other people also felt that the platform's design was not as effective as it should be, leading to frustration for potential buyers.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many describing it as fantastic, excellent, and... See more

Website

Users describe positive interactions with the website, finding it clear, pleasant, and easy to use for... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing the process as easy,... See more

Price

Reviewers mention positive feedback about price, consistently highlighting significant cost savings compared... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, patient, and informative.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What's not to like? Top rate service at a fraction of the price for a high street estate agent. Excellent portal where you are in control and can correspond with potential buyers directly. Wouldn't he... See more

Company replied

Rated 5 out of 5 stars

Very simple procedure. Jessica, ultra efficient, sent a valuation and I liaised with her for a couple of days, then my property went live on Rightmove - a Thursday. I had an offer two hours after t... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have used emoov to sell a property and would highly recommend,we will be on the move again soon and guess who we will be using.We have used both sales options ie the diy opt... See more

Rated 5 out of 5 stars

You pay a price, no hassle, advertising in your control (we paid extra for R-move), not pestered to give reviews etc. excellent value, only problem, need more people to know how much better 'cheaper'... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents

Written by the company

Emoov is a trusted name in the property market with decades of experience in online sales and lettings. As one of the UK’s leading online estate agents, we combine expertise with modern technology to make selling or letting your home simpler, faster, and more cost-effective. Our family-run business is built on a commitment to friendly, reliable customer service, giving vendors and landlords complete peace of mind when navigating the property market. Our easy-to-use online platform allows clients to take full control of their property listings. You can upload high-quality photographs, add detailed property descriptions, and update your listing at any time to attract the right buyers or tenants. Emoov’s service is designed to remove the stress and hassle from selling or renting, while still giving you the flexibility to manage your property in a way that suits your needs. We also provide a wide range of optional features to support every stage of the journey, from professional photography and floorplans to marketing extras that help your property stand out on leading property portals. Whether you’re a homeowner selling your property or a landlord letting a rental, Emoov offers everything you need to achieve the best results. Our dedicated team of property experts is always just a phone call or email away. With professional guidance, transparent communication, and proven experience, Emoov ensures you feel confident and supported throughout the entire process. Discover how Emoov’s innovative online estate agency can help you sell your home or let your property with ease today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Mashroom's Paul Gardener

Mashroom's Paul Gardener, buildings insurance specialist, was very attentive, professional and helpful in finding me a quote. He achieved the best price and updated me promptly. He took the headache out of searching for a policy. Will be using you again..many Thanks Paul!

30 October 2023
Unprompted review
Rated 5 out of 5 stars

Very effective and friendly

Nikki was very effective in finding a suitable insurance policy at very competitive costs. She was very patient and listened fully to my requirements. She was prompt in searching out a policy that fitted these.
She also was friendly and professional.
Thank-you very much.

23 October 2023
Rated 5 out of 5 stars

Buildings insurance.

Haider was most helpful and professional with dealing with my buildings insurance. Saved me money and gave me the same cover. Thank you Haider and Mashroom.

27 October 2023
Rated 5 out of 5 stars

Mashroom Amazing service

Mashroom was recommended to me by a friend , I had an excellent experience start to finish . The website is really easy to use and helps you track everything, also the communication from Macy was amazing she explained everything and kept me updated regularly. Very low cost aswell , I’d highly recommend anybody looking to rent a property that they get in touch with Mashroom .

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Genuine customer service

I have had an excellent service from Griffin, both of the agents I worked with truly understand customer service. They were prompt in their actions, tailored the service to meet my need and always acted in my best interests. They stood out amongst the slow legal representatives who sadly cannot be described as proactive. I'd recommend this team.

25 October 2023
Unprompted review
Emoov logo

Reply from Emoov

Hi Amy,
Thanks very much for the 5 star review. Its great to read that you would recommend us in the future.

Rated 5 out of 5 stars

A very worthwhile 25 minutes

Huge thanks to Sunny for a swift but thorough review of my insurance needs. He clearly explained the cover choices and we settled on a policy with higher coverage but he still managed to beat my renewal quote (for a lower level of cover).

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Sunny Channa explained every term I queried, was very professional and spent the time required to ensure the quote reflected my requirements. I haven't really engaged with Mashroom much prior to this but they knocked the socks off my current insurer.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Savings

Having spoken to Paul on numerous occasions I have found him to be extremely helpful, always happy to answer my questions, always returns my call if unable to answer when I ring. As a result of this I contact him every time one of our properties is due for renewal and each time he has saved us money while offering superior cover.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Haider is amazing!! Thank you Mashroom

Haider’s introduction to Mashroom was effortless. He explained and clarified ALL my queries, advised me well and was able to provide a good concise policy saving me lots on my premium. He was patient from the start and throughout all my consultations and never faltered in his advice. Knowing that he is my first port of call is also very comforting. He is experienced and knows his stuff and I could not ask for a better account manager,

Thank you Haider for your due diligence and making this renewal so easy!

17 October 2023

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