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Emma Sleep Canada Reviews 

193
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product's quality, finding the mattresses comfortable, supportive, and conducive to better sleep. Reviewers also frequently mention fast shipping and easy delivery, with some appreciating the convenience of unboxing the mattress. The service is often described as quick and helpful, contributing to a positive overall experience for many. However, a significant number of people express dissatisfaction with customer service, often citing issues with AI-only chat, unhelpful responses, and a lack of transparency regarding delivery dates and return policies. Some customers also report problems with product quality, including mattresses not fully inflating, arriving with stains, or developing defects within the warranty period. Delivery communication is a concern for others, with experiences of delayed updates and uncertainty about arrival times. Additionally, the return process is a point of frustration for many, as customers feel pressured to arrange disposal or donation of large items themselves, often encountering difficulties with the company's policies.

What people talk about most

Product

People report ambiguous experiences with the product, with many finding the mattresses comfortable and... See more

Quality

Consumers find quality to be ambiguous, with many praising the comfort and support of the mattresses, noting... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some praising speedy delivery... See more

Customer service

Reviewers mention negative feedback about customer service, with many experiencing poor support and unhelpful... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising exceptional service and quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought two mattresses in 2024, 5-star mattresses BUT, service is 0 stars for a third order in I ordered the third mattress on a Nov. 2025 Saturday and realized that I had accepted a no long valid, del... See more

Company replied

Rated 5 out of 5 stars

The service was fast and the assistance was immediate. From the moment I placed my order, everything went smoothly. The product is excellent quality, and I can truly feel the difference. Since using m... See more

Company replied

Rated 5 out of 5 stars

Easy to deal with, zero smell when opening the mattress, set up is simple and straight forward. Love how quickly the mattress is ready for use!! It's the perfect firmness where you don't sink in, but... See more

Company replied

Rated 5 out of 5 stars

Emma sleep's team is just amazing! The shipping is very fast and directly to your door. Very convenient! I was able to unwrap the matress by myself. Great quality. Good fabric. 100% would recommen... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store

About Emma Sleep Canada

Written by the company

The gamechanger of your dreams


Live a complete sleep experience with our Foam and Hybrid mattresses and accessories.

🌙 365-Night Trial, satisfied or refunded!
Choosing the right mattress is sometimes not easy. Test the 'Emma Mattress' at home for 365 nights*, to ensure the right fit for you. We are convinced that once you have tried it, you will not be able to do without it!

📦 Free delivery!
'Emma Mattress' are boxed, rolled, compressed and vacuum-packed. In addition to being practical, delivery is free. Unsatisfied? Choosing Emma® means choosing a simple, fast and effective solution.

⭐️ 10-Year* Warranty! We are convinced of the quality of our products. That's why we offer a 10-year warranty on our 'Emma Mattresses' for structural issues, guaranteeing a replacement if durability or stability problems arise.

*The 365-night trial applies to all purchases made on or after May 4, 2026, accessories may present different trial and warranty times. Check Our Sales Frequently Asked Questions Emma's Awards

Quality at the best price. Europe’s most awarded mattress now in Canada!


Emma – The Sleep Company, is a mattress-in-a-box brand dedicated to enhancing your life through the power of a great night's sleep. With their unrivaled sleep expertise, Emma is on a mission to awaken the very best in consumers, helping them embrace each day with renewed energy and vitality.

We go beyond offering an award-winning product portfolio including mattresses, pillows and accessories – we deliver an exceptional sleep experience crafted with precision and care.

Harnessing our sleep expertise, Emma has revolutionized the way we approach sleep. Using the finest quality materials, advanced technology and an in-house team of sleep experts to understand sleep needs and pain points like nobody else, Emma creates excellent products that are suitable for everyone and every sleeping position imaginable.

Contact info

3.1

Average

TrustScore 3 out of 5

193 reviews

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3.1

All reviews

(193)

54 reviews in the last 12 months

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Rated 4 out of 5 stars

Very comfortable

Very comfortable. Doesn’t run hot. Very fast delivery. Reasonable price.
I was deciding between the Endy, Casper and Emma. Very happy with my purchase.
Only issue is edge support, but this is a universal problem with all foam mattresses.

6 August 2020
Unprompted review
Emma Sleep Canada logo

Reply from Emma Sleep Canada

Thanks so much Jodi! We hope you have an amazing sleep experience with Emma.

Rated 5 out of 5 stars

Fantastic !!!

I used thave a Mattech Mattress at 2500 dollars , this mattress was excellent , after 15 years I had to change it .... I was looking for 3 months for foam mattress , Endy , Casper , douglas .... They all seemed very good reviews .. Then Emme came on special , I ordered it finally !!! Im 6 foot 3 , 260 ... Im telling you with all the mattress I tried ( traveling ) and My old Mattress Mattech ... This Emme is like sleeping on a cloud ... no more hurting when I wake up ! ( used to have shoulder pain and lower back pain) .... WOW Fantastic mattress , I fell asleep and I wake up in the morning , never sleeped so good in my life !
Dont forget im 6 3 260 LBS ! I love this mattress and I recommentd it to everyone before buying something else ! Try it you have nothing to lose ! 100 free nights ! Excellent product
Thank you

6 August 2020
Unprompted review
Emma Sleep Canada logo

Reply from Emma Sleep Canada

Thanks so much for this review! Please don't hesitate to reach out to us if you ever have any questions. Sleep happy :)

Rated 4 out of 5 stars

Pleased with purchase

Comfortable, offers support, very pleased with purchase, fast shipping.

13 July 2020
Unprompted review
Emma Sleep Canada logo

Reply from Emma Sleep Canada

Hi Catherine! So glad you're enjoying your mattress. Sleep happy :)

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