Bought two mattresses in 2024, 5-star mattresses BUT, service is 0 stars for a third order in I ordered the third mattress on a Nov. 2025 Saturday and realized that I had accepted a no long valid, del... See more
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The service was fast and the assistance was immediate. From the moment I placed my order, everything went smoothly. The product is excellent quality, and I can truly feel the difference. Since using m... See more
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Easy to deal with, zero smell when opening the mattress, set up is simple and straight forward. Love how quickly the mattress is ready for use!! It's the perfect firmness where you don't sink in, but... See more
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Emma sleep's team is just amazing! The shipping is very fast and directly to your door. Very convenient! I was able to unwrap the matress by myself. Great quality. Good fabric. 100% would recommen... See more
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Company details
About Emma Sleep Canada
Written by the company
The gamechanger of your dreams
Live a complete sleep experience with our Foam and Hybrid mattresses and accessories.
🌙 365-Night Trial, satisfied or refunded!
Choosing the right mattress is sometimes not easy. Test the 'Emma Mattress' at home for 365 nights*, to ensure the right fit for you. We are convinced that once you have tried it, you will not be able to do without it!
📦 Free delivery!
'Emma Mattress' are boxed, rolled, compressed and vacuum-packed. In addition to being practical, delivery is free. Unsatisfied? Choosing Emma® means choosing a simple, fast and effective solution.
⭐️ 10-Year* Warranty! We are convinced of the quality of our products. That's why we offer a 10-year warranty on our 'Emma Mattresses' for structural issues, guaranteeing a replacement if durability or stability problems arise.
*The 365-night trial applies to all purchases made on or after May 4, 2026, accessories may present different trial and warranty times. Check Our Sales Frequently Asked Questions Emma's Awards
Quality at the best price. Europe’s most awarded mattress now in Canada!
Emma – The Sleep Company, is a mattress-in-a-box brand dedicated to enhancing your life through the power of a great night's sleep. With their unrivaled sleep expertise, Emma is on a mission to awaken the very best in consumers, helping them embrace each day with renewed energy and vitality.
We go beyond offering an award-winning product portfolio including mattresses, pillows and accessories – we deliver an exceptional sleep experience crafted with precision and care.
Harnessing our sleep expertise, Emma has revolutionized the way we approach sleep. Using the finest quality materials, advanced technology and an in-house team of sleep experts to understand sleep needs and pain points like nobody else, Emma creates excellent products that are suitable for everyone and every sleeping position imaginable.
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3.1
Average
193 reviews
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Ordered a mattress Dec 22 and it still…
Ordered a mattress Dec 22 and it still hasn't been shipped. No updates to tracking. I have tried to contact Emma for an update but receive no response. I have tried contacting them through email, chat and by phone. I have no idea where my mattress is. I recommend buying from someone who is more reliable and cares about their customers.
22 December 2024
Unprompted review
Reply from Emma Sleep Canada
Hello, Sandy.
Thanks for the cooperation and feedback, although we understand you didn´t have the best experience with our services, we take your opinion seriously.
We've tried to reach to you and request more information on your order to understand and treat it with a prioritized attention, but unfortunately weren't able to receive a reply.
Please feel free to write us back whenever you want regarding to this experience and we'll be happy to help.
Hope you have an amazing day!
Emma Customer Excellence Team
We purchased an Emma mattress and we’re…
We purchased an Emma mattress and we’re not happy with it at all. It’s totally sunken in the middle. We’ve been trying to return and the process is difficult. They want to do a wire transfer which requires banking account info that our bank has concerns about us giving them. We asked for a cheque or E-transfer which would be safer but they still want account info. Not happy
20 December 2024
Unprompted review
Reply from Emma Sleep Canada
Hello, Mary.
Thanks for the cooperation and feedback, although we understand you didn´t have the best experience with our services, we take your opinion seriously.
We've tried to reach to you and request more information on your order to understand and treat it with a prioritized attention, but unfortunately weren't able to receive a reply.
Please feel free to write us back whenever you want regarding to this experience and we'll be happy to help.
Hope you have an amazing day!
Emma Customer Excellence Team
Emma and I are in the early stages of a…
Emma and I are in the early stages of a beautiful relationship. We have only been sleeping together for about 6 weeks but it has been terrific on her part and I haven't asked her how she feels because I weigh in close to 220lbs. Of course she has never had a problem with a threesome as my wife is about half my weight.
Now, that being said I did have to purchase from a 3rd party company a Bamboo quilted sheet to lay across her as I felt she was a little stiff in the early going. My King size Emma is rated a 6 on the firmness scale but I felt she was 7.5-8 and of course that could have been the breaking in stage.
In closing I won't be ending my relationship with her after 100 nights and I feel we are in for the long haul.
Purchasing something like Emma online was daunting to say the least. I compare it to buying dog food and pet owners can relate to that. I never researched harder than I did but the company was there at every turn to answer any queries I might have had.
Thank you Emma,
The Black's
22 November 2024
Unprompted review
Reply from Emma Sleep Canada
Hello, The Black's.
Thank you for shopping with Emma Sleep Canada. We appreciate you taking the time to provide feedback on your experience. We are happy to hear that you are loving our products. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Have had it for a month and half
Have had it for a month and half. Lower back pain gone after a blissful 8hrs of sleep I can get up and move around without pushing up on my knees. Good edge support. Great bounce 😉
22 November 2024
Unprompted review
Reply from Emma Sleep Canada
Hi, John.
Thank you for shopping with Emma Sleep Canada. We appreciate you taking the time to provide feedback on your experience. We are happy to hear that you are loving our products. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
The mattress met all my expectations
The mattress met all my expectations. I worried about a firmness but after 2 month of quality sleep, I confirm it provides a good support, no issues with leveling my body. I had issues with other mattresses but Emma's mattress fixed it all.
20 November 2024
Unprompted review
Reply from Emma Sleep Canada
Hello, Serguei.
Thank you for shopping with Emma Sleep Canada. We appreciate you taking the time to provide feedback on your experience. We are happy to hear that you are loving our products. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Best purchase of the year
Loved the feeling to lay down in such a comfy mattress and I am still loving it after a couple of months! I have been sleeping better since, even my kid liked it.
Not too rigid, not too soft, it is perfect for me.
24 August 2024
Unprompted review
Reply from Emma Sleep Canada
Hi, Flavia.
Thank you for shopping with Emma Sleep Canada. We appreciate you taking the time to provide feedback on your experience. We are happy to hear that you are loving our products. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Wonderful product backed by great service.
Bought a queen premium mattress and it is an Excellent mattress and above all wonderful customer service. I had an issue and the problem was resolved quickly. I would just stick buying from Emma for the support they provide.
11 October 2024
Unprompted review
Reply from Emma Sleep Canada
Hello, Sharath.
Thank you so much for writing this review. We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Very happy with my Emma mattress
Very happy with my Emma mattress. Comfortable for my needs. Well built mattress.
6 November 2024
Unprompted review
Reply from Emma Sleep Canada
Hi, Richard.
Thank you so much for writing this review. We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Great staff and product.
My experience with Emma staff was excellent. My new mattress is very comfortable.
I am very happy with my Emma hybrid mattress.
15 February 2024
Unprompted review
Reply from Emma Sleep Canada
Hi, Russ.
Thank you so much for writing this review. We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Is a great mattress and I'm very happy…
Is a great mattress and I'm very happy with my purchase
29 October 2024
Unprompted review
Reply from Emma Sleep Canada
Hi, Mark David.
Thank you so much for writing this review. We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Poor support on edge of mattress
Mattress is comfortable to sleep but I do not like the edge. I am disabled so need to lean on the edge getting in and out. I tend to slip off easily. I regret not buying a traditional mattress.
10 May 2024
Unprompted review
Reply from Emma Sleep Canada
Hi, Patricia.
Thank you so much for writing this review. We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Please feel free to contact us whenever you want assistance regarding to this experience and we'll be happy to help.
Sleep Happy!
Emma Sleep Support Team
Delivery was quick matress comfy
Delivery was quick, recieved it within a week. The matress is very comfortable and does not sleep hot. Very satisfied
6 August 2024
Unprompted review
Reply from Emma Sleep Canada
Hi, Nancy.
Thank you so much for writing this review. We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Very comfortable
Very comfortable, I sleep on my left side. Easy to do in the morning
25 October 2024
Unprompted review
Reply from Emma Sleep Canada
Hi, Francois.
Thank you so much for writing this review. We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
My contact with customer service was great!
I ordered my mattress and discovered that I had put my office address for delivery instead of my home address. I emailed customer support and they were super responsive and made the change for me. They were helpful followed up and were professional and knowledgeable to work with! Thank you we love our new matress
11 September 2024
Unprompted review
Reply from Emma Sleep Canada
Hi, Nancy.
Thank you so much for writing this review. We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Great and comfortable mattress.
This mattress is so comfortable. I feel no movement when my hubby rolls in bed.
17 September 2024
Unprompted review
Reply from Emma Sleep Canada
Hi, Carolyn.
Thank you so much for writing this review. We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Excellent customer service
15 October 2024
Unprompted review
Reply from Emma Sleep Canada
Hi, Sophie.
Thank you so much for writing this review. We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Amazing exchange/return experience and customer service
The Emma mattress I purchased online was a bit too soft for my liking and caused some pain in my lower back area. It came with a 365 day trial guarantee, so after about a month of trying it I asked for an exchange to another firmer mattress. I was impressed that the replacement mattress arrived within days, and I am completely satisfied with it now. But the most amazing aspect of the whole exchange process was Emma’s customer service rep who wrote to me almost everyday to walk me through the whole process and ensure I receive the proper customer care needed. She deserves the highest compliment, and I absolutely recommend Emma to anyone interested in purchasing a hybrid mattress.
11 October 2024
Unprompted review
Reply from Emma Sleep Canada
Hi Seon-Min,
Thank you so much for writing this review. We sincerely appreciate you taking the time to provide us with constructive feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Excellent Customer Service
Despite the Emma Mattress not being what my body needed, I can’t speak highly enough about Emma customer service. They had a prompt response time and followed through with their guarantee.
10 September 2024
Unprompted review
Reply from Emma Sleep Canada
Hi, Marlee.
Thank you for shopping with Emma Sleep Canada. We appreciate you taking the time to provide feedback on your experience. Customer satisfaction is our main priority.
Sleep Happy!
Emma Sleep Support Team
Comfortable Bed
I needed a new bed due to back pain. I was looking for an affordable and firm mattress. Currently, on my 2nd month of having the bed. Back pain has lessened. Easy set up. Definitely recommend.
31 August 2024
Unprompted review
Reply from Emma Sleep Canada
Hello Hannah,
Thank you so much for writing this review. We greatly appreciate it for taking the time to provide us constructive feedback on your experience.
Sleep Happy!
Emma Support Team
Reply from Emma Sleep Canada
Hello Claude
Thank you so much for writing this review. We greatly appreciate it for taking the time to provide us constructive feedback on your experience.
Sleep Happy!
Emma Support Team
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