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Review summary

Created with AI, based on recent reviews

Considering 611 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and authenticity of the products, often highlighting the wide selection and competitive pricing. Many people appreciate the efficient delivery service, noting that items arrive well-packed and in good condition. The overall service, from ordering to receiving products, is frequently described as excellent and hassle-free. However, some customers also noted issues with order processing and delivery times, with some experiencing delays or problems with product performance. A few other people also felt that customer service was unhelpful when problems arose, and some experienced difficulties with the website or obtaining proper documentation.

What people talk about most

Product

Customers had positive experiences with product, praising the excellent product choice, great prices, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the super fast and prompt... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with quick... See more

Price

Customers consistently note positive experiences with price, often praising the excellent product choice and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as superb, excellent, and great from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The orders take so long to be attended to and also delivered take so long to get to us. If an item is out of stock instead of telling the customer immediately it's us the customers to contact the comp... See more

Rated 4 out of 5 stars

I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more

Rated 5 out of 5 stars

I had a very positive experience with Emirates Oud. The prices are genuinely competitive, especially considering the quality of the products offered. Everything arrived well‑packed, secure, and clearl... See more

Rated 5 out of 5 stars

I have purchased from this company twice now and have had no issues I was contacted and refunded when items were out of stock on my first order then my second order I was well informed that an item wa... See more


Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

Written by the company

Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.


Contact info

4.1

Great

TrustScore 4 out of 5

811 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointed

Placed an order, after 6 days I had to ask what is going on as there was no update and noone even send it yet. Then when I check on it instead of 3 perfumes I payed for I received only 2. Shame all of them suppose to be a gift! On top of that noone even informed me that one of the product will not arrive so I had to ask myself. Hopefully I will receive my refund.
One of the boxes been smashed as well.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, authentic products at competitive prices. Communication has always been good and delivery promt. No.1 choice for UAE fragrances.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Bad customer service. Never ordering from them again. Ordered 4 perfumes. Received 2 of someone else’s order. Instead of fixing my order. They refused to post my order or give refund till they received there order first. No compensation for causing the problem in the first place.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent value

Fantastic service and wonderful experience
The products were in good condition and the delivery was on point and tracking was also good
It's what you want from a company

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve bought a few bottles of perfumes…

I’ve bought a few bottles of perfumes from Emirates Oud and will buy many more, the description of the fragrances, for me, are spot on as they should when you can’t smell before you buy and I’ve been very happy with each and every one of them, with the hologram on the box gives you piece of mind.

25 March 2026
Unprompted review
Rated 4 out of 5 stars

Best shop for Arabian perfume

The site was easy to navigate and I was pleasantly surprised how many fragrances there was on there. My only issue was with the delivery which took longer than expected. And I had to contact them to get an update on delivery date, hence the 4star. Will definitely be purchasing from them.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

CUSTOMER SERVICE IS SHOCKING!

CUSTOMER SERVICE IS SHOCKING!

if i could give no stars I would. I ordered something back in OCTOBER. It was delivered to somebody else’s house. I’ve been in contact with both Royal Mail and no one is communicating with me. I expect a full refund or the product to be re delivered and if not I will be seeking legal advice.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Repeat buyer

This is the second time I have purchased from this store. Both times have been great. I love vanilla voyage, Ive brought 3 bottles now. Service is great and also a great price. Despatch can be a little slow but I always order in advance. Will continue to purchase from here.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

A very good company and honest people…

A very good company and honest people to work with. They answer immediately when you need help with something and they do really good discounts. Their website is very informative if the products that they are selling and what the perfume is inspired by. Really really great to deal with.

John Makkar. J & M Home Improvements and Construction UK Ltd

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent site!

Excellent site, very easy to navigate and has the biggest range you could ask for!
Had the exact fragrance I was looking for and at a great price! Also delivery was swift! Ordered Thursday morning, arrived Saturday morning! Cannot fault that!
I will definitely be purchasing from them again! Highly recommended!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a few fragrances and…

I purchased a few fragrances and overall I’m really pleased with the service. One item was sent incorrectly at first, but after I returned it, the correct one was sent out. The issue was handled smoothly, and I’m happy with the outcome. I’d definitely order from them again.

23 February 2026
Unprompted review
Rated 2 out of 5 stars

Delivery issues

2 weeks after my order was despatched I still haven't received it. This is partly to do with Royal Mail and a signature required for delivery when I'm at work all week and they refuse to leave in a safe place. Emirates Oud customer service isnt fantastic or helpful and a review of delivery options is needed to suit all customers. I can't leave a review of the fragrances as I haven't received them. Would I order again? My personal view is unfortunately not!

19 March 2026
Unprompted review

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