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Review summary

Created with AI, based on recent reviews

Considering 611 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and authenticity of the products, often highlighting the wide selection and competitive pricing. Many people appreciate the efficient delivery service, noting that items arrive well-packed and in good condition. The overall service, from ordering to receiving products, is frequently described as excellent and hassle-free. However, some customers also noted issues with order processing and delivery times, with some experiencing delays or problems with product performance. A few other people also felt that customer service was unhelpful when problems arose, and some experienced difficulties with the website or obtaining proper documentation.

What people talk about most

Product

Customers had positive experiences with product, praising the excellent product choice, great prices, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the super fast and prompt... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with quick... See more

Price

Customers consistently note positive experiences with price, often praising the excellent product choice and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as superb, excellent, and great from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The orders take so long to be attended to and also delivered take so long to get to us. If an item is out of stock instead of telling the customer immediately it's us the customers to contact the comp... See more

Rated 4 out of 5 stars

I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more

Rated 5 out of 5 stars

I had a very positive experience with Emirates Oud. The prices are genuinely competitive, especially considering the quality of the products offered. Everything arrived well‑packed, secure, and clearl... See more

Rated 5 out of 5 stars

I have purchased from this company twice now and have had no issues I was contacted and refunded when items were out of stock on my first order then my second order I was well informed that an item wa... See more


Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

Written by the company

Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.


Contact info

4.1

Great

TrustScore 4 out of 5

804 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second Order & Still Excellent – Authentic Perfumes, Great Prices, Fast Service

This is my second time ordering from this perfume shop, and once again they did not disappoint. My first order arrived quickly, the customer service was excellent, and they had the best prices I could find — which is why I came back and ordered 10 perfumes this time.
Just like before, everything was safely and securely packed, and all the products were verified and authentic with manufacturer QR codes. Very happy with the experience and I’ll definitely be back again.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

DON'T BUY HERE! SHOP ELSEWHERE

Very disappointed, would never buy from here again or recommend anyone, bought 6 perfumes, only 2 smells like the original, 4 of the perfume had little to no scent more of alcohol, doesn't last past drying on the skin, company policy they can't accept open product, not willing to offer a refund. PLEASE SHOP ELSEWHERE!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very competitive pricing and a wide range of products. I’ve placed multiple orders over the past few months and have not been disappointed. Multiple payment options including Klarna is always a massive bonus too. Look forward to ordering more in the future. Keep up the good work guys 👍

6 May 2026
Unprompted review
Rated 5 out of 5 stars

It's my 4th bulk purchase

It's my 4th bulk purchase, the website gives as much description as they can about the product in terms of notes. Delivery is always spot on and the prices......couldn't be better.
I'll suggest more up to date fragrances are put on here
I'll definitely suggest you get your middle Eastern fragrances here

16 April 2026
Unprompted review
Rated 1 out of 5 stars

I haven't received all the products I…

I haven't received all the products I paid for. I've also tried writing to you, but it's been over a week and you still haven't answered me. It's really bad style that you don't send the products I paid for.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfume

The perfume I ordered is very beautiful, I had it before but I'm running out of it so I ordered another one. The scent is very beautiful and suits my personality.

21 April 2026
Rated 2 out of 5 stars

Dispatching the orders is slow

Dispatching the orders is slow . Out of all similar perfume stores, Emiratesoud is consistently the slowest. Had to wait over a week to get my last order.
Customer communications/update is poor. They didnt notify me that some of the perfumes that I ordered and( paid for mind you) were no longer in stock. Which was such an inconvenience as I had to scramble last minute to buy the missing items somewhere else .

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Emirates Oud is my go to for ordering…

Emirates Oud is my go to for ordering my fragrances and as a collector with over 200 fragrances it’s always exciting to look forward to my latest purchase. The prices are unmatched and my next day guaranteed deliveries are the icing on the cake.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

I am writing this article as an affiliate marketer.

I am writing this review as an affiliate partner of Emirates Oud, not as a regular customer.

My experience has been extremely disappointing regarding affiliate payments.

I have successfully referred customers and generated commissions for this company. However, despite the agreed terms, my commissions have not been paid. What is more concerning is the complete lack of communication — I have sent multiple emails and follow-ups over an extended period, but have received no response at all.

This raises serious concerns about how the company treats its affiliate partners. While I can see that many customer reviews here are positive regarding products and delivery, my experience on the business side has been the opposite.

From my perspective:

Payments are delayed or not processed
Support for affiliates is non-existent
Communication is ignored

For anyone considering promoting this company as an affiliate, I would strongly advise caution until they improve transparency and payment reliability.

I hope the company addresses this issue and provides a clear response.

1 May 2026
Unprompted review
Rated 2 out of 5 stars

Twice I have ordered from both times I…

Twice I have ordered from both times I have had issues.
1. 1st order- Bottle received was broken but was partially refunded. Delivery took longer than expected and reply was delayed and blamed on server issues
2. 2nd order- I ordered 6 items waited for 3 days for delivery confirmation on the 4th day was sent confirmation of delivery details, in those details only 4 items was listed when queried they said its out of stock even though it was still available on the website. A refund was issued promptly but these items were gifts with a sensitive time line which didn’t get met. Overall I’m not impressed with this company yes it’s a possibly one of the best priced but clearly it comes at a cost. It’s like playing Russian roulette with your order. If your happy with playing games and getting communication as an after thought then by all means go ahead. If you value your money and time then go elsewhere.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Sometimes just scrolling the web can be…

Sometimes just scrolling the web can be a positive experience, as was proven here, in finding by chance Emirates Oud's website.
Myself and my partner absolutely love Arabian perfumes, from the amazing fragrances to the fabulous way many bottles and even packaging are so intricate and unique, so we were excited to see if we had found a hidden gem. It would appear that we have and prices are very good, the delivery was done promptly and without delays of any kind, and our orders were processed with care from beginning to end.
We cannot recommend Emirates Oud enough. Funnily enough it was checked trustpilot reviews that convinced us to place and order so I do hope this review encourages others too.

17 April 2026
Unprompted review
Rated 4 out of 5 stars

Genuine products, good price, poor management of stock availability

Good genuine products and generally the best price. The only downside is frequency ive bought stuff for it then later not been fulfilled as out of stock. Even when its still showing as available online. This company needs to have more up to date stock availability on their website to avoid disappointment as this has happened to me twice now in the last couple months.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed this time

My first order from Emirates Oud was a good service and perfume. My second order has been such a disappointment, the perfume did not smell at all and I was told to send it back for the company to test before they gave me a refund, I understand this is a standard response to a request. I feel the customer service has been poor and so unwelcoming, I have not bothered to send it back as I am so annoyed.
Will not be ordering again

27 April 2026
Unprompted review

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