Emblem Athletic Reviews 307

TrustScore 2.5 out of 5

2.3

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Rated 5 out of 5 stars

These shirts are awesome. The graphics and colors were as detailed as we were hoping and perfect. The polyester material is super comfortable. Very happy we choose Emblem Athletic to create our morale... See more

Company replied

Rated 1 out of 5 stars

Is there a way to give a NEGATIVE 5 star rating?! If so WELL FLIPPIN EARNED! Our fire department made MULTIPLE $200 dollar orders and this company made out like bandits with well over a grand of hard... See more

Rated 1 out of 5 stars

Horrible backlogs. My company decided to order unit shirts and hoodies back in March. It's almost September and all we've gotten are excuses and "we'll ship in two weeks." This is horrendous customer... See more

Company replied

Rated 5 out of 5 stars

Best T-Shirt ordering experience I've ever had, hands down! Quality and clarity of designs were top tier, and I will 100% order more shirts from this company again! (edit: My review says "Invited" bec... See more

Company replied

Company details

  1. Activewear Store
  2. Clothing Store
  3. Custom T-Shirt Store
  4. Graphic Designer

Written by the company

Emblem Athletic creates extraordinary custom performance and lifestyle apparel built specifically for Americans who serve. We work with military units, police and fire departments, first responders, and those who put their communities before themselves. With free design and quality American manufacturing, we help our customers share their unit pride, look great, and perform better. Emblem provides units with unique e-commerce storefronts where members can order their gear individually at any time with no MOQ, no rosters to manage, no money for unit leaders to collect, and no gear handout hassle. Unit members can arrive and place their own order (or order in bulk with automatic discounts) and our unit stores are open 24/7/365. All items are made or decorated by hand in our US factory, where we fulfill individual orders direct to unit members' homes. At Emblem Athletic, we're committed to service and performance, both in the customers we seek and in the way we work for them. We hope your unit will join our ranks today.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

307 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Money Grubbing Company

Absolute disappointment is all I can say. Emblem Athletic has obviously bitten off more than it can chew. I placed an order on January 21st, I received the automated email of oh we will need 4-6 weeks to make a product that you’ll actually love blah blah blah. So after 2 months I reached out asking for an update. The young lady responded back a it looks like your order will ship out mid April. So I waited for a product to show up until May. When nothing was sent out I emailed them again asking if they had any idea of where my order was. The young lady said she couldn’t tell me exactly where my order was at but rest assured it will be early June. So June rolls around and I still haven’t received my order, so again I ask where is my order and the response was due to covid we are behind. Covid has definitely changed a lot of everyday task and actions but how can covid cause a company to not fulfill an order of four shirts and a hoodie? Also they claim oh we are growing etc etc but in the email it states they are a small mom and pop shop. This company absolutely sucks, to their staff who doesn’t know where the order is at currently all the way to the stupid ass videos posted on Facebook of the pressure washer and the weed eater. How about you guys actually send products out in stead of making videos to post on Facebook about how great your product is? Also you say it will last a lifetime this may be true if you guys actually would send a product out.

9 June 2021
Unprompted review
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Reply from Emblem Athletic

Justin,
Looks like we sent over the refund a while back as well as the gear! If you did not receive either please let us know - here to help!

Rated 5 out of 5 stars

Product is amazing

Product is amazing. yes it took some time but the team kept me informed and everytime i would check on my product they’d respond asap. product came out great!

8 June 2021
Unprompted review
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Reply from Emblem Athletic

Casen,
Thank you for the kind words and gracious understanding throughout these delays this past year. If there is anything we can help with in the future please don't hesitate to holler!

Rated 1 out of 5 stars

I waited 6 months for a shirt they…

I waited 6 months for a shirt they never sent one I had to cancel my order, they did refund right away but the person I emailed was nice , she said she has no idear when they would make it , after 6 months really.

1 June 2021
Unprompted review
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Reply from Emblem Athletic

Paul,
We agree these delays suck.. they absolutely do.. :/

We are working hard to get orders complete and out the door after some compounding delays in our production and while it's taken FOREVER.. the gear will be in your hands here soon and will have been well worth the wait! :)

Rated 3 out of 5 stars

Sizing not accurate

My son, who is now deployed with the US Army ordered custom sweatshirts with his unit mascot logo for his older brother and myself. He ordered a extra large for his brother and a large for me. When they finally arrived almost two months late we found that the sizing was off. The large will fit me if I wear it by itself. The XL was too small for my son and actually fits me better than the large. While there is no complaint about the quality of the product, which is very good, the sizing is an unfortunate problem as my son can’t wear his sweatshirt.

1 June 2021
Unprompted review
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Reply from Emblem Athletic

Wayne,
It looks like we tried to contact you here / get some more info on your order # as we would like to help! Please reach out to us at: team@emblemathletic.com with any outstanding issues!

Rated 4 out of 5 stars

Honest Organization

I’ve done business with this organization twice. First time was phenomenal second was a little slow. From the first orders the product has held up great and shipping was quick. T-shirts and sweatshirts have been washed well over 100 times and there’s zero fading and the logo still looks great. The second store orders were a little slow. However, Emblem Athletic has been very honest and forthcoming in the deficiency. Once their production times are back to normal, I will continue to do business with Emblem athletic and continue to recommend them to others.

29 May 2021
Unprompted review
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Reply from Emblem Athletic

Thank you for this honest review - we are doing our very best to be upfront and in communication with our customers (something we have not always been the best at - but we are learning!).


Looking forward to getting through this mess of delays and back to faster turnaround times here soon!

Rated 1 out of 5 stars

They don’t deliver on their product

Set up a “store” for my team and everyone placed their orders in January and February. I ordered my stuff on 01/26/21. I email them for updates and get answers of “just a few more days” and “it’ll ship out in the next two weeks.” Just like others have said, now I’m the bad guy on my team because it’s been 4 months with nothing to show for it. Emblems customer service is good but they can’t deliver on their product. Extremely frustrating.

29 May 2021
Unprompted review
Emblem Athletic logo

Reply from Emblem Athletic

Daniel,
That is absolutely never what we want to hear as we can all agree that we are the bad guys here.. :/ Happy to offer you and your unit a partial refund on gear that is still being waited on as a small thank you for the patience on the long wait times.

Please reach out to us directly as we are happy to help with this! team@emblemathlet.com

Thanks!

Rated 1 out of 5 stars

No change to any of the reviews posted…

No change to any of the reviews posted before in regards to the time laps of when I placed my order and when the t shirts “might arrive”. I placed my order 6 months ago and still haven’t received my order. After multiple contacts with the emblem team they keep pushing back the day of when the shirts will arrive and fail to arrive on that day. Is Emblem a real company?

29 May 2021
Unprompted review
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Reply from Emblem Athletic

Parker - looks like the gear has been shipped out (after an insanely long wait!!).

We hope you are enjoying! Let us know if there is anything we can help with.

Rated 1 out of 5 stars

My review is no different than anyone…

My review is no different than anyone else's. Same deception of no mention of longer than normal shipping times until AFTER they had received my payment. Then no communication even after several weeks had elapsed PAST the unreasonable 6-8 week timeframe they originally gave me. They have responded to two follow up emails i have sent with vague generic rhetoric blaming Covid mostly for their excessive delays from their "customer service" team and gave no actual timeline. Still no product and no effort to make this experience anything but disappointing. The only thing this company has done quickly was take my money. Unacceptable and unethical business practices.

28 May 2021
Unprompted review
Emblem Athletic logo

Reply from Emblem Athletic

Hey! Looks like we have sent a refund your way - if you did not receive that please let us know!

We are still working to get caught up on gear and looking forward to getting your order shipped out as we continue to work through the backlog.

Rated 1 out of 5 stars

Pure disappointment

Exceptional design team, sadly that’s all this company did well during my experience with them.
Immediately after placing the order I felt deceived, no where before placing the order did the company warned of their longer than normal fulfillment time.
This worried me because my team would be expecting I chose a reliable company to purchase from.
I reached out to Emblem Athletic and they guaranteed me the order I put in would be completed within the 6-8 weeks they told me it was going to take.
I am now on week 12 totally disappointed.
What’s worst I get reminded on a daily on social media when I see Emblem Athletic ad campaigns and can’t understand why they continue running them and deceive customers that their orders are going to be fulfilled within 6-8 weeks.
Why do you continue doing it?
Ps why are all the 5 star reviews “invited” reviews??

26 May 2021
Unprompted review
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Reply from Emblem Athletic

Erick,
Please know that we are working hard on finishing up your gear and agree that the delays have been disappointing (and unacceptable) by our standards as well! :/

We are more than happy to provide you with a refund on the items and still have the gear shipped out when complete as a small apology for the delays - feel free to reach out to us directly so that we can get that taken care of for you!

Rated 1 out of 5 stars

shipment way too long

SECOND UPDATE: NOW GOING ON WEEK 30. I ORDERED BEGINNING OF FEBRUARY, IT IS NOW BEGINNING OF SEPTEMBER.
UPDATE: IT HAS BEEN 22 WEEKS NOW AND STILL NO SHIPMENT.
When I first placed my order, now 15 weeks ago, the email sent told me to expect 6-8 weeks. Which I was okay with because covid has affected everything. But it is now going on 15 weeks and I have yet to receive the two T-shirts I ordered. Reading other reviews, I'm not even sure when to expect my order. I cant even review the clothes because I don't know when I'll ever get to see them. Plus the company disabled reviews on facebook and theres nowhere on their website for reviews either. I understand that with covid and maintaining quality work takes time, but no where was the 6-8 weeks stated until AFTER i paid for my order. But then it has now been twice as long as they initially estimated, with still no update on the shipment of my order.

25 May 2021
Unprompted review
Emblem Athletic logo

Reply from Emblem Athletic

Chloe,
Please know that you can always ALWAYS reach out to us via email as we will always be happy to check on your order and provide you with an update - that is what we are here for! :)

The order has taken a long time (much too long - we agree) and we are working hard to get it finished up and out the door to you here soon as JAN. and FEB. orders are making their way out the door as we speak! :)

Rated 1 out of 5 stars

Broken Record Bad Review Incoming...

Hello all,

As you can see with the NUMEROUS reviews below me ... this company (regardless) of quality - is not worth your time or money. I’ve been waiting for 2 months for a single T-Shirt, and per the trajectory seen from others, looks like I’ve got at least another 3 months to go before I see my order.

Again, I want to re-iterate that my order was a single T-Shirt ... not a massive job for a company sized element like some others.

They charged me $30 dollars for the shirt, and then see or hear nothing from them for months. It’s a form of theft in my opinion. You take someone’s money and provide them with nothing for it for months on end. How can you just expect the CUSTOMER to be okay with something like that ?

Zero communication from your company. Zero effort seen from your company. Zero trust in your company.

Shameful, it really is.

23 May 2021
Unprompted review
Emblem Athletic logo

Reply from Emblem Athletic

Hey there,
I am so sorry that we have given off this impression as that is absolutely not the case. There is very much effort going into your custom gear behind the scenes as we work to get it finished up and out the door to you!

We completely agree - the delays have been nothing short of ridiculous and we are making changes with our manufacturing to ensure that delays like this do not happen again here at Emblem.

Again, the wait has been long but please know that we will absolutely not leave you empty handed and look forward to getting the long awaited gear in your hands here very soon!! :)

Rated 5 out of 5 stars

Great shirts

Great shirts! School shirt for our medical school class, design looks good and the fit is fantastic. The material is light and cool and is nice to wear under the military uniform. Thank you!

22 May 2021
Unprompted review
Emblem Athletic logo

Reply from Emblem Athletic

Noelle - you rock! 💪🏼


So glad to hear you are loving the gear, we hope to work with you again very soon! :)

Rated 5 out of 5 stars

Ordered class shirts for all military…

Ordered class shirts for all military services... the quality is excellent and the shirts came out beautiful! Sizing is pretty large though... FYI! Thank you!

21 May 2021
Unprompted review
Emblem Athletic logo

Reply from Emblem Athletic

Lindsay,

Thank you for sharing this feedback!! As far as the sizing goes, we would be happy to have a replacement made for you (on us) in a new size if you are interested? As we want to make sure you have gear that you LOVE!


Hannah from our team will reach out directly to you to touch base about getting a new size made for you! :)

Rated 5 out of 5 stars

We ordered group t-shirts from Emblem…

We ordered group t-shirts from Emblem Athletic and they turned out amazing! The design was exactly what we planned and they are incredibly comfortable and fit great. Would definitely recommend!

21 May 2021
Unprompted review
Emblem Athletic logo

Reply from Emblem Athletic

Tess,

You rock - thank you for taking the time to leave a review and share some of your happiness. It means so much to us here and we are so stoked to hear that you are loving the gear! 🙌🏻😎

Rated 5 out of 5 stars

Love our morale shirts.

The shirts my unit ordered came exactly as detailed as we designed online with emblem Athletic and are so incredibly stoked at Emblem’s overall product. We will be using them again for sure in the future.

20 May 2021
Unprompted review
Emblem Athletic logo

Reply from Emblem Athletic

Chris,
Thank you from our small Emblem Athletic team here for leaving this review, it made our whole team's day! We hope you are loving the gear so far and look forward to working with you again in the future. 💪🏼

Rated 5 out of 5 stars

Great quality shirt

Great quality shirt. It’s very comfortable.

19 May 2021
Unprompted review
Emblem Athletic logo

Reply from Emblem Athletic

Kristan,
So glad to hear you are loving the gear, Kristan!

Thank you on behalf of our small team here - that is what we love to hear! 💪🏼😎

Rated 5 out of 5 stars

Exceeded our expectations

These shirts are awesome. The graphics and colors were as detailed as we were hoping and perfect. The polyester material is super comfortable. Very happy we choose Emblem Athletic to create our morale shirts. If you‘re looking for the best quality shirt for your unit then choose Emblem Athletic. We will 100% be using them again next year.

19 May 2021
Unprompted review
Emblem Athletic logo

Reply from Emblem Athletic

Andrew - thank you for taking the time to share your feedback and happiness here! It truly means the world to this small team - can't wait to get you all some more awesome gear again soon! 💪🏼

Rated 5 out of 5 stars

Best shirt design company

Would give their shirts 6 stars if I could. They sincerely exceeded our expectations. As graduating physicians from America's Medical School (USUHS) and planning to wear these shirts with our NWU/OCP uniforms throughout DoD hospitals, it was critical that these shirts be of the highest quality. Despite a global pandemic and a challenging timeframe, Emblem Athletic delivered the greatest morale shirts I have ever seen. 10/10 would absolutely recommend this company for all shirt designs. THANK YOU Emblem Athletic.

19 May 2021
Unprompted review
Emblem Athletic logo

Reply from Emblem Athletic

Berish - you rock! Thank you for sharing some of your happiness here and THANK YOU for the patience on the long wait!

So glad to hear that you are enjoying the gear. We are looking forward to continuing to work with you again in the future! 🙌🏻

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