Elysian Finance Ltd Reviews 

230
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and dedicated support throughout various processes. Many people highlight the excellent service, noting how the team guides them effectively and makes complex procedures feel easy and stress-free. Reviewers frequently commend the quick response times and clear communication, ensuring they receive timely updates and helpful advice. This consistent positive feedback underscores the company's commitment to delivering outstanding results and fostering trust with its clients, with no significant recurring issues reported.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, consistently praising the excellent and highly personal... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the responsiveness,... See more

Response time

Clients share positive opinions on response time, consistently highlighting the promptness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Catherine was open, honest, prompt and above all, TRUSTWORTHY from start to finish. We had a lot of stop / starts on our path to eventually buying our home and Elysian were never pushy or frustrated -... See more

Rated 5 out of 5 stars

Excellent support from Phoebe. She helped us secure a mortgage at a very competitive rate (based on my search - it would not be possible to secure a better deal than that!). In addition, Phoebe ha... See more

Company replied

Rated 5 out of 5 stars

Catherine and Michelle were fantastic in guiding us through the process of getting a mortgage offer for the first time. They answered all of our questions, were always available for us, and helped us... See more

Rated 5 out of 5 stars

Elysian are fantastic! Buying a first time property is a very daunting process, but working with Phoebe at Elysian truly made it a breeze. From our original conversation, to completing the process now... See more


Company details

  1. Mortgage Broker

Written by the company

We specialise in providing you with quality, professional mortgage and protection advice that you can trust. Whether it be a mortgage, growing your property portfolio or protecting your home, your loved ones or your lifestyle, we aim to find the best solution for you tailored to your needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

230 reviews

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No recent history of asking for reviews

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5.0

All reviews

(230)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service for the past 5 years

Excellent service for the past 5 years! I’m amazed how knowledgable and professional Elysian team is. Love Cathy’s support - she goes extra mile to support specific issues and is always efficient and helpful. Michelle is super fast and supportive too, it’s a pleasure to communicate with both. Elysian team always provide THE BEST offers and service, understanding very well the conditions and circumstances of their clients. I cannot see working with another mortgage adviser, I hope and pray this team is at Elysian forever ❤️🙏🏽

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Joanne is wonderful!

Joanne is wonderful!
Thank you so much for all your help, patience, guidance and kindness - cannot believe how unfailingly friendly and wise you have been throughout the process and years. Third mortgage now negotiated with Joanne on 3 different properties - long may it continue!

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Joanne is brilliant

Joanne has guided us through two mortgages now. She made sure the process was smooth and that we felt secure and confident with the products she was proposing. Can’t reccomend her enough.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Greatest of thanks to Oliver who was absolutely super. There at the end of the phone when I needed to speak to him, quick turnaround and very thorough. Always provided a good level of detailed information that I could understand which helped in deciding what mortgage option was right for me. Thank you so much Oliver!

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Helpful service

Joanne and Lisa were both very helpful during the remortgage process, answering all my question to ensure I understood everything. Thanks to both!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

We dealt with Phoebe and Lisa who were both very professional and helpful throughout. Phoebe helped us over a long period of time, checking in with us and making sure we had the best mortgage product possible before finalising everything. Very happy with the service and would definitely recommend.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service from Joanne

Amazing service from Joanne. I had a long and difficult selling then buying process and Joanne was incredibly supportive and helpful at each stage of getting my new mortgage sorted. She took the time to explain each step really clearly and was always on hand to talk things through. She also secured me a great mortgage offer. I'd highly recommend Joanne and Elysian!

3 March 2024
Unprompted review
Rated 5 out of 5 stars

Cathy and Michelle were great again!

Cathy and Michelle were great again! They managed to find us a great deal which beat even the best rates on the market and put in a lot of hard work to get it over the line! We're very grateful to them.

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Cathy and Michelle were great

Cathy and Michelle were great. This is the third time we’ve remortgaged through them and they’ve always provided reassuring advice and got us a great deal.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

helpful & prompt

helpful & prompt

Joanne was helpful & prompt in getting both our initial mortgage; and remortgages done over the years. recommend.

8 February 2024
Unprompted review

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