Elmajewellery Reviews 

332
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing the rings as beautiful, flawless, and well-made. Many people highlight the exceptional service and the efficient, speedy delivery, with items frequently arriving much quicker than anticipated. However, some customers noted recurring issues with sizing, finding initial orders were often incorrect, necessitating exchanges. A few other people also felt that product quality was not always consistent, with some rings arriving scratched or showing wear quickly, and concerns about hallmarking.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the exceptional quality, great build, and... See more

Quality

Reviewers highlight positive aspects of quality, with many describing products as exceptional, top-notch, and... See more

Service

Users describe positive interactions with service, consistently praising the exceptional and first-class... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Order

Clients share ambiguous opinions on order, with many finding the ordering process simple and receiving their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

Fantastic service. My 1st order - the rings didn’t fit but once returned. Full refund was made. Made a separate order for the correct sizes of our chosen rings. Fast delivery Very good quality and gr... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

332 reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(332)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

PLEASE AVOID

PLEASE AVOID

Rings are very cheap, flimsy, engraving is very hideous and also has the word titanium as well as the engraving written on the ring. The engravement looks very light and like scribbles. When asking for a refund or to return they reply with their website is not working. Its coming close to 28days since I purchased so they're doing it on purpose so I cannot get a refund or return. I would rather go to Warren James or argos for a £20 ring with more quality than somewhere like this. Horrendous customer service and cheap, nasty products. Please avoid. Even if you are on a budget.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Fantastic Company
I've dealt with Elma Jewellery a few times now never had any problems customer service is spot on I would have no hesitation in recommending this company

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, my rings were too big sent them back and got the correct size within 3 days. Amazing customer service and the rings are stunning.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

I am really pleased with my ring.. It was a great price, very well packaged and arrived very quickly Thank you

24 November 2024
Rated 5 out of 5 stars

Ordered from unknown company

Ordered from unknown company, arrived today, absolutely stunning, my wife wanted alternative to white gold so chose titanium, the quality is fantastic, even the boxes are lovely. Definitely recommend.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. Item arrived before scheduled date. Unfortunately, the product was a wedding ring and it was too small, so I had to return it and the return process was Hassel free and a full refund promptly received.

22 November 2024
Rated 5 out of 5 stars

Fantastic service

Ring arrived very quickly and very well protected. It was unfortunately too small for my fiancé. I sent it back and after a couple of emails they sent me another one out - at no additional cost.
This ring fits perfectly and is very good quality.
Customer service was spot on, would definitely recommend!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Flat shape wedding ring

I’ve just received my 9ct white gold wedding ring, I’m really pleased with it. Very fast delivery and lovely ring at a good price. Thank you very much for the great service.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Gold wedding band.

I received my order yesterday of a gold wedding band brought as a thumb ring.
It's outstanding quality.Far exceeded my expectations.
The companies sizing chart is absolutely spot on,which was a huge help.
Delivery was a dream.
Could not be happier with my purchase.
I certainly would not hesitate in shopping again with thus fabulous shop & recommending to family & friends.
Thank you so very much.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Just perfect

Great quality,fits perfectly and really speedy delivery.would recommend this company to anyone looking for quality jewellery

27 October 2024
Rated 5 out of 5 stars

Great service, great product

We were delighted with the two wedding bands which we recently purchased from Elma.
It's so refreshing in this day and age to find a good quality product at an affordable price, delivered well within the promised delivery time.

29 October 2024
Unprompted review

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