Ellos Danmark sent us the wrong items. Their phone line does not work. They don’t respond coherently to emails (we suspect it’s an AI automated system as the response makes no sense). We still do... See more
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The products ordered are very good quality and arrived in a perfect condition. However one thing that shall be improved is visibility of the product status / shipment status between Ellos and DSV. It... See more
Alt er til topkarakter, hurtig ekspedition og super service. Levering er fantastisk, så alt er helt i top.
I have been using Ellos.dk for a while and purchased various things. Overall I was pretty happy of the quality of the goods and service. However, I didn't receive money for my latest return within th... See more
Company details
Written by the company
Hos os på Ellos.dk finder du alt inden for mode, bolig og skønhed til kvinden midt i livet. Vores mål er være til for at forenkle livet og altid give vores kunder en positiv shoppingoplevelse. Du skal f.eks. altid kunne stole på, at vi har relevante og attraktive tilbud, hvor du ikke skal gå på kompromis med bæredygtighed eller klimabelastning. Hurtige og nemme leveringer kombineret med nem returnering er også noget, vi tager for givet. Vi arbejder på at skabe en tryg samhørighed. Hos os skal du altid føle dig velkommen og inspireret – uanset hvem du er.
www.ellos.dk
Written by the company
Contact info
Postboks 150, 6400, Sønderborg, Denmark
- 70 100 200
- customerservice@ellos.dk
- ellos.dk
Opdag vores sortiment
4.2
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Ellos Danmark
Hej Eva,
Vi utrolig glade for at høre du synes vi brugervenlige, lige fra bestilling til retur.
Tak for din vurdering.
Med venlig hilsen
Nick
Kundeservice Ellos Group.
Reply from Ellos Danmark
Hej Ruud.
Tak for din flotte anmeldelse.
Vi er super glade for at du finder det nemt at handle hos os.
Med venlig hilsen
Signe
Kundeservice Ellos Group.
Reply from Ellos Danmark
Hej Linda
Tak for din anmeldelse.
Den vil vi gerne sige tak for.
Med venlig hilsen
Thomas
Kundesupport Ellos Group
Sent wrong product
Sent wrong product. Took forever to sort it out with customer service. Asked me to fix it myself by packing and shipping the wrong product back and re-order the product again.
19 December 2022
Unprompted review
Reply from Ellos Danmark
Hi Julian
We are very sorry that you received the wrong item, as well as your experience in general.
With us, the procedure for wrongly received goods, is that they must be sent back.
Unfortunately, we cannot automatically send new orders, and that is why you must reorder this yourself.
I apologize once again many times.
With best regards
Mikkeline
Customer service Ellos Group
Super service
17 December 2022
Reply from Ellos Danmark
Hej Henriette,
Tak for din anmeldelse,
Vi glade for at høre du haft en god oplevelse.
Med venlig hilsen
Nick
Kundeservice Ellos group
Very bad experience
Very bad experience. I purchased from the site et the parcel went to some city then returned to their locals. They refunded me without any explanation. AND took money for the delivery! To summarize, I didn’t get my purchase and lost 20 euros!!! I really hope you lose business.
13 December 2022
Unprompted review
Reply from Ellos Danmark
Hi Amal,
We have tried to get more information from you so that we could respond to your particular case - however, you have chosen not to return to us, and we therefore cannot respond to this review.
Yours sincerely
Nick
Customer service Ellos Group
Reply from Ellos Danmark
Hi Mariela.
Thank you for your great review.
Best regards
Signe
Customer service Ellos Group.
Reply from Ellos Danmark
Hej Birte
Tak for din anmeldelse
Vi beklager hvis du haft en længere leveringstid end normalt.
Med venlig hilsen
Nick
Ellos Group kundeservice
Reply from Ellos Danmark
Hi Olena
Nice that you got a quick answer to your question and that you are happy with the option you have for a return
Best regards
Githe
Kundeservice Ellos Group.
I had a good experience
30 November 2022
Reply from Ellos Danmark
Hi Begum
Thank you so much for sharing your lovely experience with us
Best regards
Githe
Kundeservice Ellos Group.
Reply from Ellos Danmark
Hej Karina
Tak for din anmeldelse
Dejligt at læse din pakke kom hurtigt frem.
Med venlig hilsen
Nick
Kundeservice Ellos Group
Great coat very please and fast…love my coat
Great coat very please and fast delivery 👍
30 November 2022
Reply from Ellos Danmark
Hi Denise.
Thank you for your great review
We are very happy that you want to share your experience with us.
Best regards
Signe
Customer service Ellos Group
God service 😊
31 October 2022
Reply from Ellos Danmark
Hej Lone.
Tak for din flotte anmeldelse
Vi er utrolig glade for at du er tilfreds med vores service.
Med venlig hilsen
Signe
Kundeservice Ellos Group
Easy to shop
Everything is clearly communicated on website. Product are as they look and if I have a problem with a product I can easily return. I have been shopping quite a bit from them and never had a problem.
21 November 2022
Reply from Ellos Danmark
Hi Dilan
Thank you for your great review.
We greatly appreciate that you will share your positive experiences with us
Yours sincerely
Nick
Customer service Ellos Group.
Great service!
20 November 2022
Reply from Ellos Danmark
Hej EB
Tak for din flotte anmeldelse.
Vi er utrolig glade for at du er tilfreds med vores service.
Med venlig hilsen
Signe
Kundeservice Ellos Group.
From order to delivery all worked fine
8 November 2022
Reply from Ellos Danmark
Hello Johanna
Thank you so much for your kind review.
Happy to know it all worked fine
Kind regards
Mikkeline
Customer service Ellos Group
good as always.
8 November 2022
Reply from Ellos Danmark
Hi Xiaoting.
Thank you for your super great review.
Yours sincerely
Signe
Customer service Ellos Group.
Super god service 🤗
2 November 2022
Reply from Ellos Danmark
Hej Kunde.
Tak for din utrolig flotte anmeldelse.
Med venlig hilsen
Signe
Kundeservice Ellos Group.
Super no problems so far
2 November 2022
Reply from Ellos Danmark
Hej Aziz
Tak for din flotte anmeldelse.
Med venlig hilsen
Nick
Kundeservice Ellos Group.
God vare,god kundeservice let at sende…
God vare,god kundeservice let at sende sine vare retur det er så godt
7 November 2022
Reply from Ellos Danmark
Hej Marianne
Tak for din flotte anmeldelse.
Vi specielt glade for at høre om du tilfreds med vores kundeservice.
Med venlig hilsen
Nick
Kundeservice Ellos Group.
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