I have long enjoyed writing with a true fountain pen. I bought two Ellington pens to replace my lost Parker & Shaffer fountain pens. One of the pens worked perfectly, the other, not so much - hence on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After writing a very poor review because of ink flow issues I have decided to review it. I contacted Ellington pens and they sent me a replacement nib and ink chamber which works perfectly. So they... See more
Company replied
Easy ordering, quick response and fantastic shipping updates. Loved the looks of the beautiful wooden pen and case. Especially liked the spend over $50 and get a free pen, that's what made me buy one.... See more
Company replied
Flawless writing experience, premium design and quality, and fantastic customer service by Ellington Pens! I ordered The Nautilus and The Noble Heritage Fountain Pen that came with a free Alpine Silve... See more
Company details
Written by the company
Luxury pens without the luxury price tag.
Contact info
71-75 Sheldon Street, WC2H 9JQ, London, United Kingdom
- hello@ellingtonpens.com
- ellingtonpens.com
3.9
Great
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt service to replace broken nib
Prompt service to replace broken nib. Replacement nib seems rather scratchy
22 May 2025
Reply from Ellington Pens
Hello,
Thank you for your feedback. We're glad to hear that the replacement nib was sent promptly, but we're sorry it feels scratchy. We want your writing experience to be smooth and enjoyable.
Please contact us at hello@ellingtonpens.com so we can assist you further—whether that means providing another replacement or helping troubleshoot the issue. Your satisfaction is very important to us!
Best regards,
The Ellington Pens Team
get the whole order
i ordered 2 boxes and paid for 2 boxes but only recieved 1 box of compatable inks for my fountain pen
22 May 2025
Reply from Ellington Pens
Hello,
Thank you for bringing this to our attention. We’re very sorry to hear that you only received one box instead of the two you ordered and paid for. This is certainly not the experience we want for our customers.
Please reach out to us directly at hello@ellingtonpens.com with your order details so we can quickly resolve this and ensure you receive the full order. We appreciate your patience and look forward to making this right for you.
Best regards,
The Ellington Pens Team
AWESOME pens!
Quick delivery. The pen is AWESOME. Writes smooth and is lightweight in my fingers. I use for work every day. Lovely ink colors (got the multi color pack) that will make letter writing fun and nice for pen and ink drawings in color other than blue or black.
22 May 2025
Reply from Ellington Pens
Hello,
Thank you so much for your enthusiastic review! We're delighted to hear that you love the smooth writing, lightweight feel, and vibrant ink colors. It’s wonderful to know our pens are making your daily work and creative projects more enjoyable.
If you ever have any questions or need assistance, please feel free to reach out to us at hello@ellingtonpens.com. We're always here to help and support your writing journey!
Best regards,
The Ellington Pens Team
awesome pens.
I can truly say that the pens are amazing, I will use it when i go out in public.
22 May 2025
Reply from Ellington Pens
Hello,
Thank you for your fantastic feedback! We're thrilled to hear you find the pens amazing and that you'll be using them out and about. We hope they add a touch of elegance to your everyday writing.
If you ever have any questions or need assistance, please don't hesitate to reach out to us at hello@ellingtonpens.com. We're always here to help!
Best regards,
The Ellington Pens Team
Reply from Ellington Pens
Hello,
Thank you for your kind words! We're so glad to hear you enjoyed the prompt delivery and that the pen is a pleasure to use. Your support means a lot to us.
If you ever have any questions or need assistance, please feel free to reach out. Wishing you all the best and many happy writing moments!
Best regards,
The Ellington Pens Team
Amazing Customer service
the customer service was amazing - they added a personal note to my gift and it was delivered quickly. my friend loves her pen. thank you
22 May 2025
Reply from Ellington Pens
Hello,
Thank you so much for your wonderful feedback! We're delighted to hear that you appreciated the personal touch and quick delivery. It means a lot to us to know your friend loves her pen.
If you ever need anything else or have any questions, please don't hesitate to reach out. We're always here to help and make your experience even better!
Best regards,
The Ellington Pens Team
Bit underwhelmed with my pen...nothing…
Bit underwhelmed with my pen...nothing exceptional about the writing experience and the pen just isn't that great in reality
31 May 2025
Unprompted review
Reply from Ellington Pens
Hello,
Thank you for sharing your feedback. We're sorry to hear that your Ellington pen did not meet your expectations and that the writing experience was underwhelming. We strive to provide high-quality products that bring joy and satisfaction, so your experience is important to us.
We would love the opportunity to make this right for you. Please reach out to us directly at hello@ellingtonpens.com so we can better understand the issue and find a solution that works for you. Your satisfaction is our priority, and we're here to help!
Best regards,
The Ellington Pens Team
I enjoy writing in my journals with…
I enjoy writing in my journals with these beautifully engineered writing instruments. My words dance so effortlessly on each page.
22 January 2025
Reply from Ellington Pens
Hello,
Thank you for your wonderful review! We’re delighted to hear that you enjoy writing in your journals with our beautifully engineered writing instruments. It’s fantastic to know that your words flow effortlessly on each page.
Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you have any further feedback or questions, please don’t hesitate to reach out.
Happy writing!
Best regards,
The Ellington Pens Team
Duties must be paid on EU deliveries - buyer beware.
Really disappointed that having paid 58 Euros, I was then charged 27 Euros of duties because Ellington Pens do not have an EU distributor, and yet they advertise on social media with prices in Euros for delivery across Europe. They will say this is 'beyond their control' but it's just not true. They are just sending from the UK because it suits them... I then found out that my free pen was declared at its full retail value on their shipment label (USD 110 in total) and so I was paying duties on a free gift. Ridiculous situation.
13 May 2025
Unprompted review
Reply from Ellington Pens
Hello,
Thank you for your message, and we sincerely apologize for the inconvenience and frustration this has caused.
Our shipments currently originate from the UK and US, and we do our best to make this clear on our website to ensure transparency for our customers. We completely understand your concern regarding the duties incurred, especially in relation to the free gift item declared at full retail value.
Please know we have reached out to you directly via email to help resolve this issue and offer the best possible option to make things right. We truly value your support and are committed to ensuring you have a more positive experience with us moving forward.
Thank you again for bringing this to our attention.
Best regards,
The Ellington Pens Team
Reply from Ellington Pens
Hello,
Thank you for taking the time to leave such a positive review on Trustpilot! We’re delighted to hear that you are happy with the product, the fast delivery, and our customer service. Your satisfaction is our top priority, and your feedback truly motivates our team.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Ellington Pens Team
Reply from Ellington Pens
Hello,
Thank you for your review! We appreciate your feedback regarding the size of our ink cartridges. We strive to provide high-quality products, and your input helps us improve. If you have any further comments or questions, please feel free to reach out.
Best regards,
The Ellington Pens Team
Duties were not included !
Pens are allright, but website is deceptive. Clearly says "free shipping to Canada with orders over $ 75" but they fail to mention that duties are not included (it is buried if you go look in the shipping page so thats partly on me). For an order of about $ 100 Cdn I paid nearly half that again in duties.
BUYER BEWARE !!!!
9 May 2025
Unprompted review
Reply from Ellington Pens
Hello,
Thank you for sharing your feedback. We’re glad to hear that you’re happy with your pens, but we apologize for any confusion regarding the shipping and duties.
Please note that customs fees and duties are beyond our control and are imposed by the destination country. This is standard practice for international shipments. We do include this information on our website, but we understand it may not have been as clear as it could be.
We appreciate your understanding and thank you for your continued support. If you have any further questions, please don’t hesitate to reach out.
Best regards,
The Ellington Pens Team
Very good service from Ellington
Very good service from Ellington. The new pen is high quality and offers a great writing experience. Slightly longer than usual delivery time.
22 April 2025
Reply from Ellington Pens
Hello,
Thank you for your kind words! We're thrilled to hear that you're enjoying your new pen and that it provides such a great writing experience.
We apologize for the slightly longer delivery time and appreciate your patience. We’re always striving to improve and ensure timely deliveries.
If you ever need anything else or have further feedback, please don't hesitate to reach out.
Best regards,
The Ellington Pens Team
Reply from Ellington Pens
Hello,
Thank you for your feedback! We’re so glad to hear that you’re enjoying your new pen and that it’s providing a smooth writing experience.
If you have any other questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
The Ellington Pens Team
I have recently bought the midnight…
I have recently bought the midnight clarity fountain pen.
I like the design and the pen writes well. Ink flows well and the whole writing experience is pleasant.
I was expecting a little smoother touch of the nib but that might be due to the thickness of the nib or maybe the tip of the nib? Also another comment with the body of the pen, it seems to leave some light scratch marks on the body if you don't keep it on individual pouch.
Overall happy with the pen and looking forward to replacement types of nibs for the model.
22 April 2025
Reply from Ellington Pens
Hello,
Thank you for your thoughtful feedback! We’re happy to hear you’re enjoying the design and writing experience with your Midnight Clarity Fountain Pen.
We appreciate your comments regarding the nib and the slight scratching on the pen body. The smoothness of the nib can indeed be influenced by the nib size, and we understand that everyone's writing style may affect how it feels. We will be offering more nib options soon, so we’re excited that you're looking forward to those!
Regarding the scratching, we recommend keeping the pen in a protective case when not in use, as it helps maintain the finish. We’ll also keep your feedback in mind as we continue to improve.
Thanks again for your review, and we look forward to offering you more great products!
Best regards,
The Ellington Pens Team
Wonderful writing instrument
Wonderful writing instrument. Ink flows immediately from the fountain pen.
22 April 2025
Reply from Ellington Pens
Hello,
Thank you for your wonderful feedback! We’re so glad to hear that you’re enjoying the smooth writing experience with your fountain pen and that the ink flows perfectly.
If you ever have any questions or need assistance, don’t hesitate to reach out. We’re here to help!
Best regards,
The Ellington Pens Team
Spectacular customer service
Def. five-star experience and a five-star product. I have used my Stealth fountain pen daily since it arrived and love it!
Huge shout-out to Krystal for providing outstanding customer service!
22 April 2025
Reply from Ellington Pens
Hello,
Thank you so much for your kind words and the five-star review! We’re thrilled to hear that you’re enjoying your Stealth Fountain Pen and using it daily.
A special thank you for recognizing Krystal’s excellent customer service! We’ll be sure to pass along your feedback to her.
We truly appreciate your support and look forward to serving you again in the future. If you ever need anything else, please don’t hesitate to reach out.
Best regards,
The Ellington Pens Team
Perfect quality on pens
Perfect quality on pens, sadly ink bottles where leaking ink on arrival.
21 April 2025
Reply from Ellington Pens
Hello,
Thank you for your kind words about the quality of our pens! We’re thrilled to hear you're satisfied with them.
We’re very sorry to hear that the ink bottles arrived leaking. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. Please reach out to us directly, and we’ll be happy to assist you with a replacement or any other solution.
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
The Ellington Pens Team
Lovely pens
Lovely pens, now bought 4,2 as gifts, including my first fountain pen for 40 years. All lovely writers
22 April 2025
Reply from Ellington Pens
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your pens and that you’ve gifted some to others. It’s fantastic that your first fountain pen in 40 years has been such a pleasant experience!
We appreciate your support and are so happy that you’re enjoying the writing experience. If you ever need anything else, feel free to reach out!
Best regards,
The Ellington Pens Team
Reply from Ellington Pens
Hello,
Thank you for your feedback. We're truly sorry to hear that your experience did not meet your expectations.
We’d appreciate the opportunity to learn more about what went wrong and how we can make things right. Please feel free to reach out to our customer service team so we can assist you directly.
Your satisfaction is very important to us, and we’re here to help.
Best regards,
The Ellington Pens Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.