Ellie Grace Jewellery Reviews 

638
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 435 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting items are beautifully crafted and well-made. Many people appreciate the excellent customer service, describing staff as helpful, patient, and responsive in resolving issues. Reviewers are often delighted with their purchases, finding the items to be meaningful gifts that are loved by recipients. However, some customers also noted concerns regarding delivery times, with several experiencing delays, missing orders, or issues with tracking information. A few other people also felt that product quality could be inconsistent, mentioning issues like bracelets coming apart, items not sitting flat, or packaging not matching expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers praising the craftsmanship and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction and delight with... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising the ease of ordering,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting timely and fast deliveries, sometimes... See more

Customer service

Customers had positive experiences with customer service, with many describing it as excellent, outstanding,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had issues with postage and receiving, xmas etc. Whee my first order did not arrive, I contacted Ellie Grace to determine tracking. The staff were excellent at helping to sort where my item was, and... See more

Rated 4 out of 5 stars

I saw this ad on instagram and it got my attention to buy a gift for my husband, it arrived within a week after I placed my order. Once it arrived we absolutely fell inlove with it. But the only... See more

Company replied

Rated 5 out of 5 stars

I purchased this Ellie Grace order as a gift for my daughter, and it was truly a remarkable present. The quality exceeded my expectations, and every detail was beautifully crafted. My daughter absolut... See more

Company replied

Rated 5 out of 5 stars

Quality! Ellie Grace are legit and do not disappoint! So grateful I chose them for the beautiful bracelet to my grandson. I absolutely love it. Legitimate and ultra friendly staff. Thank you Ell... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Create meaningful memories


Contact info

4.2

Great

TrustScore 4 out of 5

638 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(638)

422 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Bracelet

The quality of the bracelets was perfect and they look so good. I bought 2 for my grandsons' birthdays in July and can't wait for their reaction. I loved them. Very efficient company with good follow-ups. Highly recommended.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Very special gifts for very special occasions

The products and service from elliegrace is fantastic !
I bought the grandson bracelet which was so beautiful I then bought the daughter ring.
The reaction to both was priceless.
I would definitely recommend browsing their products for that very special someone :)

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Attention to detail

Attention to detail. Kept in contact to ensure correct engraving. Beautifully packaged. Very pleased. Beautiful gift for anyone.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Grandson’s bracelet

I bought the bracelet for my grandson & he absolutely loves it. I contacted Ellie Grace to see if we could make it smaller, they got back to me straight away offering an exchange but my grandson said it was fine, he hasn’t stopped wearing it - so happy 😁

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is great

Customer service is great, shows that they care. Delivery was prompt too. The bracelet is lovely and is presented in a lovely box. I am sure my handsome will love it for his 16th birthday. Thank you.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional

Ellie Grace gifts allow you to say the wonderful words that you want to tell a loved one in a really beautiful way. The words and the bracelet are exceptional, beautiful. touching and heart felt. I have bought 6 bracelets for grand daughters and would highly recommend this product. The package is very elegant. Thank you

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company and products

I cannot fault the customer service and fast response regarding my order. My grandson was over the moon with the bracelet. I will certainly order again in the future.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

A highly recommended company and their products

If i make a mistake i am the first to admit my failure. I origonally gave this company a poor reveiw. I was mistaken. Poor communication across the world between Uk and Australia is the failure in this instance. They are people who beleive in prividing their clients a truly excellent produce and service. I had missread their intentions and i apologise to them. They are a company and people with a truly kind heart and i highly recommend them and their products.

27 March 2026
Unprompted review
Rated 4 out of 5 stars

Excellent customer service

Whilst delivery was a lot later than stated the communication was good throughout . When the item finally arrived it was well packaged, as shown in the advert . Quality was excellent and the presentation box very nice. A little disappointed the To My Granddon wording was missing as that was the expectation and what prompted me to order in the first place. That said , communication following delayed delivery was very good and following to ensure itsm had been delivered and I was happy.
I would recommend the bracelet as was a quality item and the follow up customer service was excellent. No problems . Happy with overall service

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I ordered a leather bracelet for my grandsons 21st and couldn’t work out how to open it? I emailed them and the next day they sent me a video showing how to do it!
The bracelet is absolutely lovely and strong, it’s got his name inside too! 5*****

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the bracelet I…

Very happy with the bracelet I purchased for my 18yr old grandson. Ordered it on the 8/3 and it arrived the 13/3. Living in Cairns it arrived in Time for his birthday the 17th. And he absolutely loved it. Very happy with packaging. Will purchase again 😁

21 March 2026
Unprompted review

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