Ellie Grace Jewellery Reviews 

653
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 437 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, describing items as beautiful, well-crafted, and often exceeding expectations. Many people also highlight the exceptional customer service, noting staff are helpful, patient, and prompt in resolving issues. Reviewers appreciate the personalized approach and the ease of ordering, making their overall experience pleasant. However, some customers experienced issues with order fulfillment and delivery, including delays, missing items, or discrepancies in shipping times. A few other people also felt that some products did not meet quality expectations, citing concerns like items breaking or appearing cheap, or not matching descriptions.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with their... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report easy ordering processes... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast delivery, prompt arrivals,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as excellent, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had issues with postage and receiving, xmas etc. Whee my first order did not arrive, I contacted Ellie Grace to determine tracking. The staff were excellent at helping to sort where my item was, and... See more

Rated 4 out of 5 stars

I saw this ad on instagram and it got my attention to buy a gift for my husband, it arrived within a week after I placed my order. Once it arrived we absolutely fell inlove with it. But the only... See more

Company replied

Rated 5 out of 5 stars

I received both of my orders just in time for my Granddaughter's 21st Birthday.She absolutely loved both items especially the Silver Bracelet with her name AMIAH on it.The Blue Star /Moon Necklace was... See more

Company replied

Rated 5 out of 5 stars

Quality! Ellie Grace are legit and do not disappoint! So grateful I chose them for the beautiful bracelet to my grandson. I absolutely love it. Legitimate and ultra friendly staff. Thank you Ell... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Create meaningful memories


Contact info

4.2

Great

TrustScore 4 out of 5

653 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(653)

437 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service is great

Customer service is great, shows that they care. Delivery was prompt too. The bracelet is lovely and is presented in a lovely box. I am sure my handsome will love it for his 16th birthday. Thank you.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional

Ellie Grace gifts allow you to say the wonderful words that you want to tell a loved one in a really beautiful way. The words and the bracelet are exceptional, beautiful. touching and heart felt. I have bought 6 bracelets for grand daughters and would highly recommend this product. The package is very elegant. Thank you

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company and products

I cannot fault the customer service and fast response regarding my order. My grandson was over the moon with the bracelet. I will certainly order again in the future.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

A highly recommended company and their products

If i make a mistake i am the first to admit my failure. I origonally gave this company a poor reveiw. I was mistaken. Poor communication across the world between Uk and Australia is the failure in this instance. They are people who beleive in prividing their clients a truly excellent produce and service. I had missread their intentions and i apologise to them. They are a company and people with a truly kind heart and i highly recommend them and their products.

27 March 2026
Unprompted review
Rated 4 out of 5 stars

Excellent customer service

Whilst delivery was a lot later than stated the communication was good throughout . When the item finally arrived it was well packaged, as shown in the advert . Quality was excellent and the presentation box very nice. A little disappointed the To My Granddon wording was missing as that was the expectation and what prompted me to order in the first place. That said , communication following delayed delivery was very good and following to ensure itsm had been delivered and I was happy.
I would recommend the bracelet as was a quality item and the follow up customer service was excellent. No problems . Happy with overall service

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I ordered a leather bracelet for my grandsons 21st and couldn’t work out how to open it? I emailed them and the next day they sent me a video showing how to do it!
The bracelet is absolutely lovely and strong, it’s got his name inside too! 5*****

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the bracelet I…

Very happy with the bracelet I purchased for my 18yr old grandson. Ordered it on the 8/3 and it arrived the 13/3. Living in Cairns it arrived in Time for his birthday the 17th. And he absolutely loved it. Very happy with packaging. Will purchase again 😁

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Magical, sentimental and keepsake gifts for everyone

What an amazing, personal, kind small company to do business with. Quick delivery and customer service go over & beyond to help you find the right gift for that special someone and it’s all customisable with the sentimental and personal wording. This is my fourth purchase from them and their jewellery is of great quality and their gift cards make it such a sentimental & personal gift. Can’t recommend them more highly.
A++++++++++++++++++++++++++++++++++++

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a beautiful bracelet from…

I purchased a beautiful bracelet from their collection and unfortunately it broke, so after commenting on a post they put up they contacted me immediately and wanted to know the details, after explaining the situation they sent me a replacement immediately and have stayed in contact with me to make sure I am happy with their product and that everything is ok. I cant say how truly impressed with their customer service and care I am. Thankyou so much Ellid Grace, you're a wonderful business that truly cares about their product and customers.😍

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Leather bracelet …

The quality of my purchase was excellent and communication during the purchase was great my son loved his birthday gift
Thank you

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Bought a piece of jewellery for my…

Bought a piece of jewellery for my partner. Perfect size. She loves it!
Due to it being a custom piece delivery was a little longer than anticipated. But perfect communication! I was notified of rough timing and our jewellery arrived.
I highly recommend elliegrace and look forward to purchasing again

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Even though I had to wait as everyone deserves a holiday they kept up communications and honestly the bracelet is perfect

17 March 2026
Unprompted review

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