I had issues with postage and receiving, xmas etc. Whee my first order did not arrive, I contacted Ellie Grace to determine tracking. The staff were excellent at helping to sort where my item was, and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I saw this ad on instagram and it got my attention to buy a gift for my husband, it arrived within a week after I placed my order. Once it arrived we absolutely fell inlove with it. But the only... See more
Company replied
I received both of my orders just in time for my Granddaughter's 21st Birthday.She absolutely loved both items especially the Silver Bracelet with her name AMIAH on it.The Blue Star /Moon Necklace was... See more
Company replied
Purchased two wristbands for my grandson birthdays..They absolutely loved them. Now my granddaughter birthday is near soon and I'll be ordering her a gift as well. The customer service is excellent, t... See more
Company replied
Company details
Written by the company
Create meaningful memories
Contact info
PO BOX 3093, 2077, Asquith, Australia
- 02 8552 8674
- support@elliegrace.com.au
- elliegrace.com.au
4.2
Great
625 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great product and exactly what I…
A great product and exactly what I wanted.
2 June 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback! We're delighted to hear that the product was exactly what you wanted.
We truly appreciate your support and hope to serve you again in the future.
My experience was very positive with…
My experience was very positive with Ellie Grace. The service was very prompt & everyone was so helpful
19 June 2026
Unprompted review
Ellie Grace
Ellie Grace have treated me terribly.I never got my order because they said it was lost in the post order number #EGU69938 my Necklace.Now they have said that they have sent me a replacement which I am still waiting for.This Necklace was for my wifes anniversary which is gone now.It cost me 58 pounds. Sorry but Ellie Grace are a big joke.I don't trust them.
11 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
We are very sorry for the disappointment caused by the loss of your original order. As soon as we were made aware of the issue, we arranged a replacement, which is now in transit.
Tracking shows that it has arrived in your destination area, so please allow a few more days for delivery. If it does not arrive, please email us and we will be happy to assist further.
Thank you for your patience and understanding.
Mum/Daughter bracelet
Exceptional quality and very pleased with the bracelet I bought for my daughter for Christmas. She hasn't taken it it off since she first put it on so think she loves it too
24 December 2025
Unprompted review
I saw this ad on instagram and it got…
I saw this ad on instagram and it got my attention to buy a gift for my husband, it arrived within a week after I placed my order.
Once it arrived we absolutely fell inlove with it. But the only down fall that the men's barcelet is used to connect it is a magnet and my husband lost it not even after 5 days of wearing it every day.
I would rather suggest instead of using a magnet to connect it maybe just have a clip of some kind something to make it stronger for a mens wrist.
I made my complaint and they happily replaced my item for me. Very good customer service.
Over all ill be happy to buy again from Ellie Grace.
18 June 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your review! We're so glad you and your husband loved the bracelet. We also appreciate your feedback regarding the magnetic clasp and will be sure to pass it along to our team for consideration. We're happy we could assist with a replacement and look forward to serving you again in the future!
Delivery arrived promptly and was good…
Delivery arrived promptly and was good quality
4 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you so much for your wonderful feedback!
Your satisfaction is our top priority, and it’s always rewarding to know that our products resonate with our customers. If you have any further comments or need assistance in the future, please don't hesitate to reach out.
Thank you again for taking the time to share your experience!
Excellent quality and well made
Excellent quality and well made. The sentiment was truly meaningful. Highly recommended. I will order other items. Fast delivery.
14 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Just right
My grandson loved his bracelet and the message that went with it. Thank you for helping me get something that was appreciated.
16 June 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Reply from Ellie Grace Jewellery
Thank you so much for your wonderful feedback!
Your satisfaction is our top priority, and it’s always rewarding to know that our products resonate with our customers. If you have any further comments or need assistance in the future, please don't hesitate to reach out.
Thank you again for taking the time to share your experience!
Kind regards,
😊
Beautiful design
Beautiful design, good quality. My grandson wears his all the time. Best thing I have ever bought. Value for money.
7 October 2025
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
So helpful and caring
So helpful and caring, can't thank them enough for their help and support. Certainly a trusted and caring company that make sure you are completely satisfied.
17 June 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your thoughtful feedback. We truly appreciate your kind words and are delighted to hear that you felt supported throughout. Your satisfaction is our priority, and we are grateful for your trust in our company.
Purchased the grandson bracelet he was…
Purchased the grandson bracelet he was really pleased with it. It is made well and opening safe plus had it engraved which was done tastefully, would recommend.
30 November 2025
Unprompted review
Grandson Atari
Amazing quick process from start to finish. Great customer service staff. My grandson is very precious so he deserves the best and this company provides the best
12 December 2025
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful review! We're delighted to hear you had a great experience from start to finish. It means so much to know we could provide something special for your grandson. We truly appreciate your kind words and support!
Beautiful piece of jewellery it is so…
Beautiful piece of jewellery it is so nice and my wife loved it which is what matters
1 January 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your lovely review! We're so pleased you and your wife loved the jewellery. Your kind words mean a lot to us. ✨💖
Such a great item,my grandson went…
Such a great item,my grandson went travelling for 3 months around Thailand,his been swimming and sunbathing,and this bracelet still looks like new,great value,arrived quickly,lots of notice from staff about delivery,highly recommended,
13 December 2025
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your lovely review! We're delighted to hear the bracelet has held up so well and that you were happy with the service. Your recommendation means a lot to us! 😊✨
Well honestly im a honest person and to…
Well honestly im a honest person and to my satisfaction the jewellery was perfectly fine,the amazing part was the lil msg card that made it really good, an added bonus was opening the box and the light comes on making the jewellery shine,well done,E.G
10 June 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Very pleased with the bracelet I got…
Very pleased with the bracelet I got for my granddaughter and she loved it. Would highly recommend this company.
30 November 2025
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your lovely review! We're delighted that your granddaughter loved the bracelet. We truly appreciate your recommendation! 😊✨
Quick and easy ordering and delivery.
Quick and easy ordering and delivery.
Such a lovely item, my granddaughter loved it
18 February 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
First experience
Bought a gift for my wife it arrived on time. Good service was kept updated on progress of order.and the expected delivery date. Very pleased will be using company again.
1 December 2025
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your lovely review! We're delighted to hear your gift arrived on time and that you were kept updated throughout the process. We appreciate your support and look forward to serving you again.
The necklace
The service was excellent I was dealt with courtesy and understanding would recommend to any one
21 November 2025
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful review. We're delighted to hear that your experience with us was a positive one. Your recommendation means a great deal to our team. We appreciate your support and look forward to assisting you again in the future.
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