ELLATINOLONDON.COM Reviews 92

. Customer service is excellent . Delivery is excellent . The quality off the clothes are fantastic . Great company will always keep using them .

Absolutely love Ellatino London. Have purchased numerous items of clothing & they have all been amazing. Often purchase holiday outfits. My recent buy was a black jumpsuit which I love. Fitted perfectly & great for dressing up or down. Would highly recommend 🩷

I absolutely love this company. Everything arrives in time and in perfect order and their clothes are fantastic obviously. Lynne in customer services resolved an issue I had so quickly and professionally. Cant recommend them highly enough, its more than internet shopping its the fantastic customer service and on line shopping experience you get from start to finish.

Staff are always very friendly and helpful.

Fast delivery arrived when stated Great communication very happy with purchase

Outstanding boutique. Never had any issues and the girls are always super helpful when asking about sizes etc. Fav online store now xxx

I love the clothes so much. What I have bought so far is just fabulous. The twin set Top + bottoms were £49.00
The same thing is £85.00 in another boutique where I buy a lot from. So.... i am delighted. I find the prices at Ellatino are excellent. I am a very Happy Customer.
Delivery is fast too. THANKS VERY MUCH.

love the clothes, amazing quality and fit.
Always love watching the TikTok lives.

Loved my experience with Ellatino and loved what I ordered thanks xx

Always order from Ellatino, never had any issues, delivery is always quick and the clothes are always great quality 😍😍

I have been shopping online with ELLATINO for around five years & have never had a negative thing to say about them …. The delivery is extremely prompt …. The range of pieces they offer online is amazing and for EVERYONE ….. You will never be disappointed with what you choose, always on trend & lovely The colour palette this season online is insane I thoroughly recommend ELLATINO

Love Ellatino, the staff are all great so helpful, the quality of the clothes is amazing, would highly recommend

Once ordered my item was available to pick up. Lovely staff
Been buying from Ellatino for years

First time making a purchase, communication was great as had a query. Prompt delivery and even when returning an item, the refund was prompt. Definitely purchasing again!

Good quality fashionable clothing.
Great customer service. Prompt delivery. Fashion forward.

Excellent items with fast delivery and great customer service

Been a loyal customer for years , recently purchased an Elle jumper which describes as Lemon it’s yellow , and Linnie tracksuit in beige , denim Barrel jeans , all of which is bad quality and the tracksuit was stained . To state disappointment is an understatement and I would hesitate now to purchase further from Ellatino . I could go Primark pay less and get better quality, this order felt cheap and I could tell quality of each item was poor .

This is honestly my last resort and not something I like to do but other than take it to social media, I do not know how to get this company to respond to me.

I have purchased from this company before and it clearly must be under new management as the experience is polar ends apart.

I ordered a big order in November 2025, after 2 weeks and no order I emailed them to see what had happened to be told it must have been lost. 3/4 of my order was now out of stock and I was partially refunded and then sent the remaining items which arrived.

I wore one item in December 2025 for the first time and all the thread came out. I emailed them to state the item was faulty.

No response.

I chased and received a reply (now before Christmas 2025) stating did i follow the washing instructions and nobody had said it was faulty before! No apology.

I replied back stating yes washing instructions had been follower but it was clear the item was faulty. I sent picture.

No response.

I have since chased twice (now middle of January!) and still no reply.

No resolution, no return and no item that is wearable!

I honestly would avoid shopping with this company after this experience which is a shame as I like the products they sell.

Received my argyl skirt set and wow the quality is amazing such a stunning outfit. Will definitely buy again thank you girls. Kazz Karen A