As always such lovely products and such excellent quality . I got one for my daughter as we have just had an amazing time in South Africa going to Kruger Park and Chobe seeing all the wonderful anim... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was fulfilled promptly and arrived safely. I'm absolutely thrilled with my purchase which was the cross body bag with the Bee on it in Charcoal Velvet and matching glasses pouch. I've ordered... See more
We wanted a 'special' present for a good friend's 'big' birthday - not champagne, jewellery, fancy chocolates or spa day vouchers ... we've done all that. When we saw the Elizabeth Scarlett range, we... See more
I have been buying Elizabeth Scarlett products since the pandemic. Brilliant service and beautifully made pouches etc. I now see these products in high end shops and am delighted they are doing so we... See more
Company details
Written by the company
Elizabeth Scarlett exists to celebrate wildlife and nature, while raising funds to help restore their abundance across the planet. Founded in 2015 by artist and wildlife-lover, Elizabeth Scarlett Petrides, discover accessories inspired by travel, connection and life’s celebrations. Guided by a love of art, embroidery and the beautiful earth we share, each piece features designs from Elizabeth’s original hand-painted watercolours, brought to life with beautiful embroidery. Designed to gift, keep and add a touch of luxury and wild magic to everyday life. With £750,000 raised so far (and counting), we have our sights set on raising £2 million by 2030 for wildlife conservation.
Contact info
AL9 6NE, Potters Bar, United Kingdom
- 01707 245849
- customerservices@elizabethscarlett.com
- elizabethscarlett.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Excellent after sales service
I was delighted with the two make up bags I ordered for 18th birthday gifts. They arrived really quickly. I also ordered two gift cards to go with them and, although the wording was correct, they were printed on the wrong cards. I was disappointed as I had chosen the ones specifically for each girl. I emailed Elizabeth Scarlett advising them about the error and had a response within 20 minutes advising that they would get these reprinted and despatched. I received the cards within 2 days (on a Sunday)! I cannot compliment the after sales service more. Well done Elizabeth Scarlett.
19 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Caroline,
Thank you so much for placing such a special order with us and for taking the time to share your feedback.
We're delighted to hear how quickly your order arrives with you and how much you loved the makeup bags you received. We do apologise again for the mix-up with the illustrated gift notes on your order and we are so pleased that our team were able to get this resolved for you. We do hope that the recipients loved their special gifts once they received them!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please don't hesitate to reach back out to us and we'll always be very happy to help.
Best wishes, Team ES x
Everyday Pouch, Elephants Design
Variety of products available.
Ease of use of the website.
Acknowledgement and updates of order process.
Quality of product.
Story behind the design.
Highly recommend.
22 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Vanice,
Thank you so much for taking the time to share your incredibly kind review with us.
We're so delighted you were pleased with the items you purchased and that you found the ordering process so seamless. It's also wonderful to hear how much our work towards wildlife conservation mean to you and we truly appreciate you placing your lovely order with us and for being a part of our purpose!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Good timely delivery.
Good timely delivery.
I bought the Bride pouch for my future daughter in law, added wrist strap and initials, she was extremely pleased with her gift!
19 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Dave,
Thank you so much for placing your lovely order with us and for taking the time to share your wonderful review.
We're so pleased to hear that you loved your recent purchase. We're delighted that your daughter in law was so happy with her gift and we are sending all our congratulations from the team here at Elizabeth Scarlett!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
I’ve purchased the Bride open flat…
I’ve purchased the Bride open flat makeup bag for my daughter plus the gift box and personalised note. It’s absolutely beautiful I can’t wait for her to see it. I’ve also purchased the matching pouch to my open flat makeup bag I treated myself to a few months ago . Everything arrives very quickly and is beautifully packaged . The bags are amazing quality . I have purchased 5 items so far
22 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Elaine,
Thanks so much for placing such a special order with us and for taking the time to share your kind words.
We're so pleased to hear that you loved your recent purchases and that these arrived so well packaged and in good time too. We do hope that your daughter loves her special gift once she receives it and we are sending all our congratulations from the team here at Elizabeth Scarlett!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Bought as gifts and they absolutely…
Bought as gifts and they absolutely loved them
22 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Gloria,
Thanks so much for placing such a lovely order with us and for taking the time to share your kind words.
We're so pleased to hear that you loved your recent purchase and it's wonderful to know that these gifts were so well received by the recipients too!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Reply from Elizabeth Scarlett
Hi Karen,
Thanks so much for taking the time to share your lovely review.
We're so pleased to hear that you loved your recent purchase and that the quality and design of the products met your expectations.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Dependable with great products
Bought the floral fold-out make-up bag as a gift. It arrived in good time though the seal on the postage bag could do with some attention, as it took little more than my wishing it open to actually open! But still... The make-up bag itself is great and looks 'the business'. Well worth a look if you're in the market.
16 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Ant,
Thank you for placing your order and for taking the time to share your feedback with us!
We're so pleased to hear that you loved your recent purchase and that the quality and design of the Open Flat Makeup Bag met your expectations.
We truly appreciate you taking the time to share your feedback regarding the mailer that this was sent in. Please rest assured that we will be sure to share this with our wider team so that they can review our packaging processes going forward.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
So beautiful item 💚 bought for my…
So beautiful item 💚 bought for my daughter for her wedding day and so pleased as I stopped with you Elizabeth Scarlett. Just in love and waiting for the big day to come. Confident that she will love my gift.
21 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Anda,
Thanks so much for placing such a special order with us and for taking the time to share your lovely review.
We're so pleased to hear that you loved your recent purchase and we do hope that your daughter loves it just as much when she receives it. We're sending all our congratulations from the team here at Elizabeth Scarlett!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
I absolutely love my new Elizabeth…
I absolutely love my new Elizabeth Scarlett pieces. I purchased a Mystical Eye Design open flat make up bag and I'm so happy with it, design is beautiful, the quality is amazing and it's great that it has the 3x inner sections to keep things organised.
I was worried about the size prior to ordering, as it's hard to gauge from the pictures, but it's actually far more compact than the large ES pouch I was using previously and is perfect for fitting all my daily make up & brushes into. It's also great for travel/on the go & I'm amazed at how much I can fit into it. I'm going to purchase another one soon in a different design for storing some of my other beauty bits!
I also purchased a Whale design pouch and it's a stunning design, great quality as always & will get a lot of use.
9 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Lexia,
Thank you so much for placing your lovely order and for taking the time to share your incredibly kind words with us.
We are delighted to hear that you love your purchases and that the quality and design of the items have exceeded your expectations. We do hope that you enjoy using these for years to come!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Exceptional quality products and excellent customer service.
I received a beautiful makeup bag, Pouch and gift box recently for a friend's birthday. The quality of the products were exceptional although a small glitch with the closer on box. This was rectified very quickly and replaced promptly. Excellent customer service. A big thank you for making me and my friend very happy people and look forward to buying another of your products but this time for myself to enjoy.
2 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Linda,
Thank you so much for placing your special order with us and for taking the time to share your feedback.
We are delighted to hear how much you loved the items you received and we're so pleased that our team were able to help get the issue regarding the gift box resolved for you. We truly appreciate your kind words and it's so wonderful to know that the gift was so well received.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
A beautiful gift for my beautiful…
A beautiful gift for my beautiful friend. Personalised. She so thrilled.
19 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Barbara,
Thanks so much for placing such a lovely order with us and for taking the time to share your kind words.
We're so pleased to hear that you loved your recent purchase and that this was so well received by your friend. Its wonderful to know that you felt our personalisation service added an extra special touch too!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Beautifully designed make up bag.
16 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Ann,
Thanks so much for taking the time to share your lovely review with us.
We're so pleased to hear that you love the makeup bag you received and that the quality and design of the product met your expectations.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Perfect Gift
Excellent service. Very pretty and beautifully stitched design. Perfect present.
9 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Michelle,
Thanks so much for placing such a lovely order with us and for taking the time to share your kind words.
We're so pleased to hear that you loved your recent purchase and we do hope that the recipient loves their special gift once they receive it!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Excellent quality
Prompt delivery, excellent quality. I love these eye masks. Beautifully made and comfortable to wear
19 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Debs,
Thanks so much for placing your order and for taking the time to share your lovely review with us!
We're so pleased to hear that you love the quality of the eye mask you received. It's also wonderful to know that your order arrived with you in such good time too.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Beautiful make up bag
Excellent make up bag..perfect size and beautifully made.Arrived quickly and packaged with care.
It is a gift and am sure recipient will be delighted.
14 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Christopher,
Thanks so much for placing such a lovely order with us and for taking the time to share your kind words.
We're so pleased to hear that you loved the makeup bag you received and its wonderful to know that this arrived with you in such good time. We do hope that the recipient loves their special gift once just as much once they receive it!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Quality product
Communication excellent , package arrived beautifully wrapped . Quality is excellent ! Highly recommend
19 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Jan,
Thanks so much for taking the time to share your lovely review with us.
We're so pleased to hear that you loved your recent purchase and that the quality and design of the product and gift wrapping met your expectations. We truly appreciate your kind recommendation!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
lovely gift which will be heading off…
lovely gift which will be heading off to Australia with me layer in the year, i’m sure family member will love it
15 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi there,
Thanks so much for placing such a lovely order with us and for taking the time to share your kind words.
We're so pleased to hear that you loved your recent purchase and we do hope that the recipient loves their special gift once they received it!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Reply from Elizabeth Scarlett
Hi there,
Thanks so much for placing such a special order with us and for taking the time to share your kind words.
We're so pleased to hear that you loved your recent purchase and that you felt our gift boxes added that extra special touch!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Reply from Elizabeth Scarlett
Hi Mrs Patel,
Thanks so much for placing a lovely order with us and for taking the time to share your review with us.
We're delighted to hear that you were pleased with your recent purchase and that your friend loved their special gift!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
I have ordered many times from…
I have ordered many times from Elizabeth Scarlett. Mostly as presents and they always go down well. Always get updates on order and beautifully wrapped . Highly recommend
18 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Victoria,
Thank you so much for placing your beautiful orders with and for taking the time to share your review with us!
We're delighted to hear how much you love our products and its wonderful to know that you feel our gift boxes add an extra special touch.
We truly appreciate your kind recommendation and if there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
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