I was initially contacted by oliver from Elite wine and Whiskey I found him to be a very polite and knowledgeable chap and not at all pushy with no pressure to purchase , after some research and th... See more
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I had to sell one of my casks much earlier than originally planned due to perosnal circumstances. Luke Gaskin was absolutely fantastic throughout the entire process. He took care of every detail and... See more
Company replied
We were having a difficult experience trying to sell a couple of our casks until Thomas Johnson joined EW&W and took over really turning things around. He sorted a sale fairly quickly and kept in tou... See more
They use "Savers Club / Consumer lifestyle" via DLG to get your data and then ring you offering their services. I gave "Savers Club / Consumer lifestyle" a false name and lo and behold these time wa... See more
Company details
Written by the company
Elite Wine & Whisky, is one of the UK's leading wine and whisky specialists. Founded 11 years ago, with a mission to make the burgeoning world of rare whisky and fine wine more accessible. Today we find ourselves proudly interweaved in Scotland’s historic whisky scene while maintaining operations from the UK’s financial hub, London.
Contact info
8-10 Grosvenor Gardens, SW1W 0DH, London, United Kingdom
- 020 3475 2553
- enquiries@elitewineandwhisky.com
- elitewineandwhisky.com
4.2
Great
164 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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AN ELITE EXPERIENCE
AN ELITE EXPERIENCE
I was impressed by the very patient approach I had from Elite.
There was no "hard sell" and I was given ample time to confirm my purchases.
I see wine as an investment especially with the abysmal current interest rates.
16 July 2020
Unprompted review
Reply from Elite Wine and Whisky
Good afternoon Roseann, we are glad that we were helpful and constructive with the sale for you. We never want our customers to be pressurized into trading with us and strive to offer the best experience that we can.
All the best.
One happy customer!
When I initially approached Elite Fine Wines I wasn’t sure what to expect as I had been recommended by a friend and was very new to wine investment. However, the guys made everything so simple it was a delight! Would highly recommend them and I’m already seeing the returns. Thank you so much!
25 June 2020
Unprompted review
Reply from Elite Wine and Whisky
Hi Charlotte, it gives us great pride to know that our services were helpful and informative for you to approach the market with as little stress as possible, and it's fantastic that you are already seeing the results. We look forward in speaking with you in the near future.
All the best.
Friendly and helpful with lots of…
Friendly and helpful with lots of customer support and backup material.
23 June 2020
Unprompted review
Reply from Elite Wine and Whisky
Hi Steven, it's good to hear that our customer services are up to scratch and that you found all the information and knowledge useful to you to progress in the market.
Kind regards.
I've been a client with Elite Fine…
I've been a client with Elite Fine Wines for four years and can finally give my review as I have just sold part of my portfolio.
I made a very reasonable profit is it did meet my expectations.
Nick Greene was such a help to me and I look forward to more years with them.
19 June 2020
Unprompted review
Reply from Elite Wine and Whisky
Good afternoon Susan, it's great to hear that you made a reasonable profit on your investment and we look forward to working with you in the foreseeable future.
All the best,
Good quality wine and service
I have just made my second investment into wine with Elite and i must say the process has been really smooth and very educational.I was kept in the loop about everything every step of the way. I hope this helps any people who are potentially interested in buying from them.
19 June 2020
Unprompted review
Reply from Elite Wine and Whisky
Hi Suzanne, it is great to hear that we provided a hassle-free and reliable service for you to expand your portfolio. We hope to see you at any events we may have in the future.
All the best.
Helpful and Informative
Nick was helpful and responsive to my questions and concerns. Reassuring. Readily contactable.
18 June 2020
Unprompted review
Reply from Elite Wine and Whisky
Afternoon Michael, it is fantastic news that Nick was informative and reassuring about any questions you may have about the products or the market. Please do not hesitate to contact us with any concerns you may have.
Kind regards.
Really good communication from the…
Really good communication from the Elite Fine Wines team and plenty of information sent about the investment.
17 June 2020
Unprompted review
Reply from Elite Wine and Whisky
Hi Harriet, it is great news to hear that you found our brochures informative and easy to navigate. We look forward to hearing from you soon.
Kind regards.
I was first introduced to Elite Fine…
I was first introduced to Elite Fine Wines back in 2017 and it was at that event I decided they were the company I wanted to work with in order to secure my first investment in the fine wine market. The team are extremely knowledgeable and have been a pleasure to deal with over the past 3 years.
Investing in a market you initially know little about can be daunting but thanks to Elite the experience has been nothing but positive. I’m looking forward to increasing my portfolio with them in the near future.
16 June 2020
Unprompted review
Reply from Elite Wine and Whisky
Good afternoon Mrs Davis, it pleases us to hear that we have helped you in understanding the fine wine market and that you will look to expand your portfolio with us in the future.
Kind regards.
A Good Manager
While promoting the prospects of further investing specifically in a top-end Californian wine Nick Greene was quicker than some other young dynamic managers to grasp the particular needs of an elderly pensioner for immediate income.
Accordingly,he adjusted my portfolio enabling me to take advantage of this opportunity.
While at 80 yrs old,I no longer wish to be much involved in dealing I have been very pleased with Mr Greene's management of my portfolio and have considerable confidence that his selections will yield a good profit,even in the medium term so essential to an older person.
16 June 2020
Unprompted review
Reply from Elite Wine and Whisky
Good afternoon Michael, it is fantastic to hear that Nick was able to take you through the process of the investment and to show you in what makes a respectable portfolio.
Kind regards.
Very good.
Very good. Will respond at a later time and see how things go.
15 June 2020
Unprompted review
Reply from Elite Wine and Whisky
Good afternoon, We are happy that we were able to provide a high-quality service for you. We look forward to hearing from you and to receive your response in the meantime.
Kind Regard.
First Time Trader
I have been working with Steve from Elite for a couple of years now. Really enjoyed the experience so far from him knowing the product so well to knowing the best way for me to approach trading the product. Sold my first case in 2019 and got a small profit back, now hoping for a great 2020.
12 June 2020
Unprompted review
Reply from Elite Wine and Whisky
Hello Guy. We are very happy that you are enjoying your experience with us. Long may it continue. Thanks for the review. King regards.
Unresolved Dispute
I've been experiencing difficulties with this company since September 2019. After initially trying to resolve things myself I have had to employ a solicitor since October 2019. My solicitor initially offered 'Alternative Dispute Resolution', to avoid going to Court, but Elite Fine Wines made NO reply to this suggestion.
Well not until recently, many months later, after my solicitor had threatened them with proceedings if they failed to settle within a certain time.
(I understand that the purpose of ADR is to potentially allow a speedy settlement of disputes at a lower cost - not to offer it after failed negotiations at ever increasing costs.)
I have instructed my solicitor to issue proceedings against Elite Fine Wines and this matter will reach Court in due course.
----------------------------------------
For your information I have retained my original review (quickly written back in May) below...
I am in dispute with Elite Fine Wines Ltd. With a solicitor acting for me I have been attempting to resolve this since October 2019. Under normal circumstances this matter would have reached Court by now, but of course the Covid-19 outbreak has delayed things. My solicitor had already (back in October) offered to take part in some form of 'Alternative Dispute Resolution' but Elite Fine Wines made no reply to this when it was suggested.
20 May 2020
Unprompted review
Reply from Elite Wine and Whisky
Dear Mr Atkins, although we would acknowledge you have raised a complaint with Elite Fine Wines we are surprised by your recent post on Trust Pilot as we are currently engaged in correspondence with your solicitor in an attempt to resolve the matter amicably.
Although we appreciate your frustration in that currently, the matter remains unresolved, we have made numerous attempts to reach an agreement and several financial concessions to bring the matter to a satisfactory conclusion. Your post, however, implies Elite has not responded or made attempts to resolve the situation which is not factual or representative to your dispute.
Elite commenced trading 8 years ago, since this time we have built a business that offers a good high quality of personalised service as an independent wine company. Furthermore, to date, we have not encountered any client complaints regarding the service we provide. We, therefore, believe the sole intention of your post is to deliberately discredit Elite Fine Wines and purposefully damage our reputation and business financially, rather than await an outcome of an unprejudicial legal ruling.
Straightforward people that have great…
Straightforward people that have great knowledge.i was a complete novice with wine investment but could understand things from the off ,would recommend Elite fine wines to anyone looking for different types of investment
5 March 2020
Unprompted review
Reply from Elite Wine and Whisky
Hi Philip, thank you for your kind words and we are pleased that we could give you a straightforward guide to the fine wine market.
All the best.
Very pleased with the correspondence
Very pleased with the correspondence, Brandon helped all through the process of my purchase, very early in my investment but i can recommend Elite Fine wines from my experience
28 February 2020
Unprompted review
Reply from Elite Wine and Whisky
Hi Gary, good to hear that Brandon was there to help you through the investment process.
All the best.
Very pleasant team to conduct business…
Very pleasant team to conduct business with.
Very keen to please at all times.
Just a gentle word of advice though. The people you serve are also in business to earn in order to invest. Would it be ideal to email/text and request a timed call to avoid calling when clients are busy with other things. That way you get undivided attention and probably improved results.
27 February 2020
Unprompted review
Reply from Elite Wine and Whisky
Hi Philip, It is great to hear that you found our business worth your time and thank you very much for your feedback. It is always useful to hear positive feedback.
All the best.
Newbie wine investor
So far so good! I have been investing in Stocks for many years with so far reasonable results. So very early days for me in wine investing but aside from the future financial returns, EFW have been very easy to deal with, and Daniel Gurr has been always available and very helpful, making this a very painless process!
27 February 2020
Unprompted review
Reply from Elite Wine and Whisky
Hi John, we are pleased to hear that we have made the process as efficient and hassle free for you. We look forward to work with you in the future and talk about the returns in the future.
All the best.
Steve was very helpful and sorted out…
Steve was very helpful and sorted out my payment immediately. Very happy with the service .
20 February 2020
Unprompted review
Reply from Elite Wine and Whisky
Hi Mildred, I hope or service is still informative and helpful for future interactions.
All the best.
After some initial delays in selling…
After some initial delays in selling some of my investment when I needed to make my assets less illiquid (pun not intended) EFW have come through with a reasonable deal which has allowed me to pay off some debt. Thanks to Daniel Gurr for getting this sorted. Daniel is always easy to contact about any issue concerning the investment even when on one of his frequent pre-Corona virus China trips.
3 February 2020
Unprompted review
I'm very happy investing in fine wines…
I'm very happy investing in fine wines with ELF,I've been in this market for nearly 4years now and have cashed in some of the wine for myself and other reasons an s made a considerable profit of around 22% over 2 years,vastly more than an ISA could do,very happy with it.Thankyou.Mr.P.O'Leary
3 February 2020
Unprompted review
Reply from Elite Wine and Whisky
Hi Patrick, we are glad that you have found the fine wine market a lucrative asset and on ethat we can help you navigate.
All the best.
I have been a client of Elite Fine…
I have been a client of Elite Fine Wines for about four years and Daniel Gurr has great knowledge of the wine trade and is very pleasant and helpful to work with. I soon gained confidence in his advice.Best wishes to all the Team,
sincerely David Burley.
3 February 2020
Unprompted review
Reply from Elite Wine and Whisky
Hi David, it's fantastic to hear that Daniel shared his knowledge of the market with you. Please to feel free to ask any further questions you may have.
All the best.
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