You took my postcode down wrongly and the driver was 10 minutes late. I was disappointed.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The driver picked me up 15 mins late. At least the company responds to offer me to send me to hotel near by airport to drop my luggage as my plan then send me to the airport to catch the flight on t... See more
I had a really smooth experience with Elite London Rides. The booking process was straightforward, communication was clear, and the driver arrived on time. The car was clean and comfortable, and the j... See more
Company replied
Elite London Rides provided an excellent service from start to finish. Everything was very smooth and perfectly organized, making the whole journey stress-free. The driver was extremely professional,... See more
Company details
Written by the company
EliteLondon Rides offers premium airport minicab services, ensuring a smooth and comfortable journey to and from all major airports in London. Whether you're traveling for business or leisure, our fleet of well-maintained, spacious vehicles and professional drivers are ready to provide a stress-free, punctual, and reliable travel experience. We specialize in transfers to and from airports like Heathrow, Gatwick, Stansted, Luton, and London City Airport. Our minicabs are equipped with modern amenities, providing a relaxing environment for your journey. You can book in advance, ensuring a timely pickup and drop-off at your convenience. Key Features: 24/7 availability for airport transfers. Fixed, transparent pricing with no hidden fees. Comfortable and clean vehicles. Professional and experienced drivers. Easy online booking system. Flight monitoring to accommodate delays. Trust Elite London Rides for a first-class airport transfer experience every time you travel!
Contact info
10 Longford Garden Hayes London UB4 0JW, UB4 0JW, London, United Kingdom
- +442037272510
- admin@elitelondonrides.co.uk
- elitelondonrides.co.uk
3.7
Average
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 2 weeks
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Reply from Elitelondonrides
Thank you for your kind feedback! 🙏 We’re delighted to hear that Sofyan was friendly, patient, and helpful. We truly appreciate your support and look forward to serving you again soon!
Best regards,
Elite London Rides
A good driver will instill more confidence in customers about the company
The driver arrived at the agreed location on time, was friendly and enthusiastic in service and drove very smoothly.
5 January 2026
Unprompted review
Exceptional Ride – Professional, Smooth, and Reliable
Elite London Rides provided an excellent service from start to finish. Everything was very smooth and perfectly organized, making the whole journey stress-free. The driver was extremely professional, punctual, and friendly, which made the ride even more comfortable and enjoyable. The vehicle was clean and well-maintained, and the overall experience exceeded my expectations. I would highly recommend Elite London Rides to anyone looking for reliable and high-quality transportation in London.
1 January 2026
From booking to drop-off
From booking to drop-off, Elite London Rides delivers a truly premium experience. Communication is clear, drivers are punctual, professional, and impeccably presented, and the vehicles are spotless, comfortable, and stocked with essentials. Real-time updates and smart route planning make journeys smooth even in busy London traffic, and pricing is transparent with no surprises. Reliable, courteous, and consistently high-quality—highly recommended for airport transfers, business travel, and special occasions.
12 January 2026
Unprompted review
Great experience
Great experience, very efficient service, very responsive to calls, on time and provide information and details of the car for a worry free ride. Reasonable fare. Definitely will recommend and use them again. Thank you.
11 January 2026
Unprompted review
Reliable and comfortable service…
Reliable and comfortable service drivers always on time highly recommended!
22 December 2025
Unprompted review
I had a really smooth experience with…
I had a really smooth experience with Elite London Rides. The booking process was straightforward, communication was clear, and the driver arrived on time. The car was clean and comfortable, and the journey was professional from start to finish. I appreciated how reliable and stress-free the service was. Would definitely use them again and recommend them to anyone looking for a quality ride service in London.
8 January 2026
Unprompted review
Reply from Elitelondonrides
Thank you for your detailed and positive feedback! We’re thrilled to hear that your experience with Elite London Rides was smooth, reliable, and stress-free from start to finish. It’s wonderful to know that our booking process, communication, and driver service met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best regards,
Elite London Rides
Company always guid and sport me very…
Company always guid and sport me very comfortable and reliable communication all passenger very satisfying and happy with services.
6 January 2026
Unprompted review
Reply from Elitelondonrides
Thank you for your kind feedback! We’re delighted to hear that you found our service comfortable, reliable, and well-communicated. Your satisfaction means a lot to us, and we look forward to providing you with the same excellent service in the future.
Best regards,
Elite London Rides
Arrived on time
Arrived on time. Cars were clean. Will use again and forwarded details to friends and family for others to use. Cost was good also compared to others that I have used in the past.
3 January 2026
Unprompted review
Reply from Elitelondonrides
Thank you for your wonderful feedback! We’re glad to hear that our cars were clean, the service was punctual, and you found our pricing competitive. We really appreciate you recommending us to your friends and family and look forward to serving you again in the future.
Best regards,
Elite London Rides
The whole experience is great
The whole experience is great. The driver is really nice.
2 January 2026
Unprompted review
Reply from Elitelondonrides
Thank you for your kind feedback! We’re delighted to hear that you had a great overall experience and that your driver was really nice. We look forward to welcoming you again soon.
Best regards,
Elite London Rides
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Elite Company provides excellent service with a very professional and reliable team. Communication is clear, work is well organised, and they truly care about customer satisfaction. Highly recommended.
6 January 2026
Unprompted review
Reply from Elitelondonrides
Thank you for your kind and encouraging feedback! We’re delighted to hear that you found our service professional, reliable, and well organised. Clear communication and customer satisfaction are very important to us, so your recommendation truly means a lot. We look forward to serving you again in the future.
Best regards,
Elite London Rides
Service was excellent 👍
5 January 2026
Unprompted review
Reply from Elitelondonrides
Thank you for your feedback! We’re delighted to hear that you found our service excellent. We truly appreciate your support and look forward to serving you again.
Best regards,
Elite London Rides
Impeccable service and total peace of mind for night travel
We used this service both upon our arrival in London and for the return trip to the airport. Our outbound and return flights were both overnight, and we were concerned about possible issues with public transportation. For this reason, we booked the taxi in advance and had an excellent experience. The service was impeccable. Both drivers were kind and helpful. A one-hour journey in maximum comfort. Highly recommended.
3 January 2026
Unprompted review
Reply from Elitelondonrides
Thank you very much for your wonderful review! We’re delighted to hear that both your arrival and return airport transfers went smoothly and provided you with peace of mind, especially for overnight travel. It’s great to know that our drivers were kind and helpful and that you enjoyed a comfortable journey. Your recommendation truly means a lot to us, and we look forward to serving you again in the future.
Best regards,
Elite London Rides
Lovely driver but poor customer service from Elite
I booked via Airport Taxi Transfers and was assigned Elite.
The actual booking process was easy although they initially tried to pick me up a month early!
My driver was absolutely lovely it, but my experience with Elite was dreadful.
There was an issue with the baggage delivery at Heathrow when I landed, which is never fun after a long flight. No explanation was given but it seemed to be affecting multiple flights in T5. The bags were being delivered, but in very small and slow batches.
I was called 4 times during my wait, the fourth being to tell me I had exceeded the allowable waiting time. Each call was increasing my stress levels which were probably just high as I hadn’t slept.
I have no issue with policies around waiting times and the need to pay more if they are exceeded, but those should be sent as part of the booking confirmation rather than over phone during a bad time.
I do have an issue with the clock starting at the time the flight lands - taxi companies need to allow time for disembarking / customs and baggage collection before their 1 hour wait time starts.
Tired customers should not be harassed continually while they wait for their bags to arrive - the timing of which they have zero control over.
I subsequently discovered that my driver had been booked for another ride after mine and that was likely the cause of me being harassed as that pick up would certainly have been late.
Overall, a deeply unpleasant experience.
6 January 2026
Unprompted review
Reply from Elitelondonrides
Hi Megan Jones,
Thank you for taking the time to share your detailed feedback. We truly appreciate your kind comments about the driver and are sorry to hear that the overall experience caused you distress after a long journey.
As outlined in our booking terms, we provide 1 hour of free waiting time after the flight landing time. According to our records, the total waiting time in this case was approximately 1 hour and 40 minutes. Once the free waiting time had elapsed, our customer support team sent text messages to inform you that additional waiting time and car park charges would apply and to ask whether you wished us to continue holding the driver. Unfortunately, we did not receive a response to these messages.
Due to the lack of confirmation, our team made follow-up calls to ensure clarity and to avoid any misunderstanding, as holding a driver without confirmation can impact both the driver and other scheduled bookings. The intention of these calls was not to cause stress, but to confirm whether you wished to proceed and accept the additional charges.
We fully understand that baggage delays are frustrating and beyond a passenger’s control, and we are sorry for the inconvenience caused. However, our waiting time policy is applied consistently and starts from the flight landing time, as stated in our terms.
We respect your opinion and understand your disappointment. While we regret that your experience did not meet expectations, we must also follow our operational procedures. Your feedback has been noted and will be reviewed to see how we can communicate policies more clearly and sensitively in such situations.
Best regards,
Elite London Rides
Reply from Elitelondonrides
Thank you for your feedback! We’re glad to hear that you found our service excellent. We look forward to serving you again.
Best regards,
Elite London Rides
Reply from Elitelondonrides
Thank you for your feedback! We’re pleased to hear that our drivers were polite and helpful. We look forward to serving you again soon.
Best regards,
Elite London Rides
My experience was great
My experience was great. Everything went smoothly and the driver was very nice and serviceminded.
2 January 2026
Unprompted review
Reply from Elitelondonrides
Thank you for your kind feedback! We’re delighted to hear that everything went smoothly and that your driver was friendly and service-minded. We truly appreciate your support and look forward to welcoming you again.
Best regards,
Elite London Rides
Good experience
“Kind and polite driver, punctual, and he dropped us off right in front of the hotel.”
100% recomendable
1 January 2026
Unprompted review
Reply from Elitelondonrides
Thank you so much for your kind words! We’re delighted to hear that your driver was punctual, polite, and made your trip comfortable. Your recommendation means a lot to us, and we look forward to providing you with excellent service again in the future.
Best regards,
Elite London Rides
Comfortable Ride and Reliable Service
I had a smooth and comfortable airport transfer with Elite London Rides. The driver was punctual, the vehicle was clean, and the journey was pleasant, which made travelling with luggage stress-free.
One area for improvement would be earlier confirmation or notification, especially for early-morning pick-ups, to provide extra reassurance. Overall, a reliable service and a good experience.
28 December 2025
Unprompted review
Reply from Elitelondonrides
Thank you for your detailed feedback! We’re delighted to hear that you had a smooth and comfortable journey with a punctual driver and clean vehicle. We also appreciate your suggestion regarding earlier confirmation for early-morning pick-ups, and we will work on improving this. We look forward to providing you with the same reliable service in the future.
Best regards,
Elite London Rides
Service was excellent 👍
28 December 2025
Unprompted review
Reply from Elitelondonrides
Thank you for your feedback! We’re thrilled to hear that you found our service excellent. We look forward to serving you again soon!
Best regards,
Elite London Rides
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