You took my postcode down wrongly and the driver was 10 minutes late. I was disappointed.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The driver picked me up 15 mins late. At least the company responds to offer me to send me to hotel near by airport to drop my luggage as my plan then send me to the airport to catch the flight on t... See more
I had a really smooth experience with Elite London Rides. The booking process was straightforward, communication was clear, and the driver arrived on time. The car was clean and comfortable, and the j... See more
Company replied
Elite London Rides provided an excellent service from start to finish. Everything was very smooth and perfectly organized, making the whole journey stress-free. The driver was extremely professional,... See more
Company details
Written by the company
EliteLondon Rides offers premium airport minicab services, ensuring a smooth and comfortable journey to and from all major airports in London. Whether you're traveling for business or leisure, our fleet of well-maintained, spacious vehicles and professional drivers are ready to provide a stress-free, punctual, and reliable travel experience. We specialize in transfers to and from airports like Heathrow, Gatwick, Stansted, Luton, and London City Airport. Our minicabs are equipped with modern amenities, providing a relaxing environment for your journey. You can book in advance, ensuring a timely pickup and drop-off at your convenience. Key Features: 24/7 availability for airport transfers. Fixed, transparent pricing with no hidden fees. Comfortable and clean vehicles. Professional and experienced drivers. Easy online booking system. Flight monitoring to accommodate delays. Trust Elite London Rides for a first-class airport transfer experience every time you travel!
Contact info
10 Longford Garden Hayes London UB4 0JW, UB4 0JW, London, United Kingdom
- +442037272510
- admin@elitelondonrides.co.uk
- elitelondonrides.co.uk
3.7
Average
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never Arrived
Prepaid for airport transfer, 40 minutes after pick up time still not there, I had to take a taxi instead, and they are still “investigating” the refund 5 days later.
5 July 2026
Unprompted review
My experience with Elite London Rides…
My experience with Elite London Rides was very positive. Booking was quick and straightforward, and communication was clear from start to finish. The driver was on time, the vehicle was tidy and comfortable, and the journey went smoothly without any issues. The service felt professional and well-managed overall. I would happily use Elite London Rides again and would recommend them to anyone needing a trustworthy transport service in London.
26 March 2026
Unprompted review
Awful Customer Service
Awful customer service experience, been waiting nearly 37 days for a refund. Have been chasing them for weeks, did not provide a service I requested, still charged and have the audacity to now ignore my request. Avoid this company at all costs.
8 February 2026
Unprompted review
The worse company
The worse company. Poor customer service. Paid for service, they did not provide. Have been told will get refund. Been 4 weeks & nothing has happened.
8 February 2026
Unprompted review
The driver picked me up 15 mins late
The driver picked me up 15 mins late. At least the company responds to offer me to send me to hotel near by airport to drop my luggage as my plan then send me to the airport to catch the flight on time.
9 February 2026
Unprompted review
These guys are terrible
These guys are terrible - the drivers have been nice but the company's customer service leaves a LOT to be desired.
I booked a round trip to the airport - on the way out they picked me up 45 minutes after I requested, at 4 in the morning what am I supposed to do but accept this.
On return my plane landed early and had to taxi for 45 minutes, they hounded me with phone calls the entire time, demanded an additional CASH payment for being 'late' (how I'm supposed to control the time it takes for a plane to get to a gate at the airport I do not know) and then threatened to abandon me if I didn't pay this additional fee even though I had prepaid the majority of the fare. This was especially terrifying when travelling as a single woman and already on the motorway
Truly awful behaviour - will never use them again and I suggest you don't either
25 February 2026
Unprompted review
I like 😻❤️❤️❤️👀👀
16 February 2026
Unprompted review
Thank you so much
Thank you so much. Super efficient service punctual and can not do enough for you. We will definitely use Elite London rides when we are back in London.
Fiona and Damian
15 February 2026
Unprompted review
Very Good and experience work
26 February 2025
Unprompted review
Recommended
Reliable, efficient and professional service with an excellent driver
8 February 2026
Unprompted review
I will be recommending this company to everyone
I will be recommending this company to my family when they visit later this year.
12 February 2026
Unprompted review
Reply from Elitelondonrides
Thank you so much for your kind recommendation! 🙏 It truly means a lot to us that you would suggest our service to your family. We look forward to welcoming them later this year and providing another great experience.
Best regards,
Elite London Rides
Organised, reliable, easy to communicte
Oidered though airportstaxitransfers.com
They send you a message a day before and communicate though WhatsApp, the driver arrived 10 mins before. Very good over all
12 February 2026
Unprompted review
Reply from Elitelondonrides
Thank you very much for your wonderful feedback! 🙏 We’re glad to hear that the communication was clear and that the driver arrived early to ensure a smooth experience. It was a pleasure serving you, and we hope to welcome you again soon!
Best regards,
Elite London Rides
Great experience!
12 February 2026
Unprompted review
Reply from Elitelondonrides
Thank you for your kind feedback! 🙏 We’re delighted to hear you had a great experience with us. We look forward to serving you again soon!
Best regards,
Elite London Rides
Very professional
mM airport journey was quick and smooth, great communication, fantastic driver, very professional! Will book again for sure
12 February 2026
Unprompted review
Reply from Elitelondonrides
Thank you so much for your wonderful feedback! 🙏 We’re delighted to hear that your airport journey was quick and smooth and that you appreciated the communication and professionalism of our driver. We truly look forward to serving you again on your next trip!
Best regards,
Elite London Rides
Very good service and on time.
Easy book and kept me updated with all the information I needed. Great peace of mind. Will definitely use this service again
8 February 2026
Unprompted review
Reply from Elitelondonrides
Thank you so much for your kind review! 🙏 We’re delighted to hear that the booking process was easy and that our updates gave you peace of mind. We truly appreciate your support and look forward to serving you again soon!
Best regards,
Elite London Rides
Would recommend
Easy to book. Very good value. Great communication from both driver and company. Very good driver
20 January 2026
Unprompted review
Reply from Elitelondonrides
Thank you for your kind feedback! 🙏 We’re delighted to hear that you found the booking easy, the value great, and the communication clear from both our team and the driver. We truly appreciate your support and look forward to serving you again soon!
Best regards,
Elite London Rides
Reply from Elitelondonrides
Thank you so much for your kind words! 🙏 We truly appreciate your support and are delighted you enjoyed our service. We look forward to serving you again soon!
Best regards,
Elite London Rides
Punctual and very good client…
Punctual and very good client communication. Will use again.
18 January 2026
Unprompted review
Reply from Elitelondonrides
Thank you so much for your kind feedback! 🙏 We’re delighted to hear that you appreciated our punctuality and clear communication. We truly value your support and look forward to serving you again soon!
Best regards,
Elite London Rides
Will be using again
Great service , communication from company and driver was great and the best rate I found. Very pleased will use again
19 January 2026
Unprompted review
Reply from Elitelondonrides
Thank you so much for your wonderful feedback! 🙏 We’re thrilled to hear that you enjoyed our service, clear communication, and competitive rates. We truly appreciate your support and look forward to serving you again soon!
Best regards,
Elite London Rides
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