Elite Garages Reviews 

955
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 656 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly local staff for providing exceptionally helpful and welcoming service during every single appointment. Many people also appreciate the remarkably straightforward online booking process, quick turnaround times, and competitive pricing for tyres and vehicle maintenance tasks. However, some reviewers were not happy with certain mechanical repairs, noting that unusual vehicle noises often persisted long after service completion. A few other people also felt that repair charges were rather high when complex problems ultimately remained completely unresolved by the garage mechanics. Consumers additionally reported instances where appointments for major tasks experienced unexpected communication difficulties or frustrating delays.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, prompt, and efficient... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Price

Consumers find price to be positive and note that pricing is clear, competitive, and offers great value for... See more

Booking process

Customers had positive experiences with booking_process, highlighting that appointments are quick and easy to... See more

Product

Customers consistently note ambiguous experiences with product, as feedback regarding parts and availability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ashford, Kent. I was able to check tyre price and availability online. I was given a next-day appointment for fitting 2 new all-weather tyres to front wheels of a Vauxhall electric saloon. I asked for... See more

Rated 5 out of 5 stars

Telephoned the KINGSBRIDGE site and was quickly booked in for a wheel alignment check (and adjustment where necessary) three days later. Greeted on arrival by the Manager and the car was quickly o... See more

Company replied

Rated 5 out of 5 stars

Visited this garage for the first time, for my MOT. Very happy with the friendly down to earth service, I came away very satisfied with the whole experience (it wasn't a straight forward MOT) but the... See more

Rated 5 out of 5 stars

The staff were friendly and very helpful, gave me a free tyre check on all my tyres before changing 1 tyre that required changing, i shopped around for prices and these guys where the cheapest in Wes... See more

Company replied


Company details

  1. Car Service
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Mechanic
  5. Tire Shop
  6. Wheel Alignment Service

Written by the company

Elite Garages has been a family-run business for over 60 years! We have 19 branches across the south, offering MOTs, tyres, servicing and vehicle repairs!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

955 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(955)

639 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exhaust replacement

My car had a replacement exhaust ordered and fitted within 48 hours of my initial contact with Elite garages in Newport, Isle of Wight. The team are cheerful, friendly, and professional. the work was completed efficiently and timely. Very happy with this service.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Bridport branch. I'm staying with a friend in Bridport and drove up from Surrey on Saturday. I had something weird going on with my battery and originally had booked a free check with Halfords in Dorchester! A local friend recommended ATS, now Elite, and I spoke with Stuart on Sunday and booked it in for 11am on Monday, 10th. Dropped it off and a nice young man, sorry forgot his name, said it would be about half an hour so have a mooch around the shops and go back. When I returned, he had checked the battery and the alternator and said there was nothing wrong with either. The whole experience was really pleasant and I bought them some posh chocolate as a thank you! What a great team they were…

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I popped into Elite Garages to have a…

I popped into Elite Garages to have a tyre fitted and was advised I need 2 new tyres. Great service as they fitted them for me straight away while I waited in reception. Very pleased with the service I received and will use them again. Staff were very pleasant too.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

New premium tyres in Ashford - good experience

Ashford, Kent. I was able to check tyre price and availability online. I was given a next-day appointment for fitting 2 new all-weather tyres to front wheels of a Vauxhall electric saloon. I asked for the tracking to be checked and adjusted at the same time. I received a phone call when the jobs were completed, and picking up and paying were quite simple. Excellent service, thank you. I intend to return for my MoT test next month.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Needed two front tires after a blow-out on the motorway and they were able to fit me in. Staff were helpful and professional. Different price options were offered, and pricing was competitive.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience

I am very not happy as I had a plan on the day I also know I haveto pick my car up as I got a phone call about my car is done.
I got here as i thought I just pick up my car i put it in the parking lots then I carry on my plan. But instead I stuck in the garage because they didn't retested my car and it was the management fault I am here and stressed ,because I don't knowl how long is take my car is didn't got priority because of they mistake instead ruin my day . Very not fair and disrespectful as the manager said sorry and vhen i talk to another costumer how upset I was he came and said" I said apologise" I think its not enough l will have anotherthoughtif i cominghereagain. Only one person was helpful after he heard my story the person who it retested my car.And its the shame as I have very good experience before with the previous management or the engineers.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, efficient and excellent service.

I got a puncture while on holiday house hunting. All the staff at Elite garages in Bridport were super helpful. Ensured I got where I needed to be with some excellent advice and next day fixed my tyre quickly and efficiently and at minimal cost. Would highly recommend.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Staff were friendly and welcoming

Staff were friendly and welcoming. Service was carried out within given time slot. Service record was completed and new record book provided. I was made aware of a maintenance issue which possibly would need addressing in the not too distant future. I was grateful for the 'heads up' on this. Very pleased with how I was treated by staff. I will be using the garage again.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Good lads

Good lads, booked for there opening time of 8.30am took 4 new tyres in, the guys had em on in an hour, very happy and a reasonable price 👍

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Service couldn’t be faulted.

Denmead Tyres. 4 tyres for SUV wanted 2 days notice. Only 2 in stock on line. Rang to confirm, and staff assured they would be in stock for appointment. Booked on line and arrived as arranged, where member of staff was at my car as soon as I parked. Four new tyres fitted etc all in under 40mins from start to finish at a price that beat major online tyre suppliers. Great service quickly expedited.

30 July 2026
Unprompted review
Rated 4 out of 5 stars

Service at Coulsdon Branch

Took my car in for a service at the Coulsdon branch. Very easy to book online, garage kept me in the loop regarding further works that needed doing. Service all done by lunchtime. Polite and professional staff. Another happy visit. Thank you.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

I phoned the poole branch and explained…

I phoned the poole branch and explained that my clutch was sticking. I explained that I had the RAC out to look at my clutch and they said it was the slave cylinder and asked if they would take a look. The man was rude on the phone and said he cannot and that we will have to turn you down on this one. He then said 'ok' and put the phone down. with no explanation or anything! outside the Garage it saying in large writing they fix clutches !

3 August 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Hi Emma Farrell. We're sorry to read your review but we had not been made aware of any issues before you posted this. Please email enquiries@elitegarages.co.uk with some further information including your vehicle registration and the date of your visit so that we can look into this. Thank you.

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