Elite Connect Reviews 

83
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

One of our biggest regrets is getting service from Elite Connect! Their service is totally unreliable. Out of 7 days per week at least two days the internet is totally down or the speed is terrible th... See more

Rated 4 out of 5 stars

Initially, I wrote a bad review for Elite Connect as it was so difficult to contact them but I have since deleted that review and am now keen to write a more favourable one. Jasmine, Michaela... See more

Company replied

Rated 5 out of 5 stars

My experience has always been smooth. Whenever there were any interruptions, they were sorted out timely. Speeds have always been fast

Rated 5 out of 5 stars

I had to sign up with them because the building I moved into only provided Wifi via this company. Not having a choice isn't great to start with - however, Elite Connect made it surprisingly easy! J... See more

Company replied


Contact info

3.5

Average

TrustScore 3.5 out of 5

83 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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3.5

All reviews

(83)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

amazing!!

just moved into a new apartment and this was the broadband offered. it was installed on our first day and is probably one of the best broadbands we’ve ever used - super fast and not laggy like other ones we’ve had in the past.
the guys who installed were super helpful and sweet and would honestly recommend them to anyone looking for a new broadband.:))

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Not only is my internet connection fast and reliable so is their customer service.

Very happy with the service I receive both online and from the team, 100% recommend.

8 January 2024
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would, let me start by saying this company is fraud! Firstly they lied and said they sent contract wheich I never received ! Then they said I paid upfront cost which I never ever ever did when I signed up with them. Now I had no WiFi for 6 days and I lost out on £2,000 on work!! And they now asking me for £100 to activate my broadband

15 November 2023
Unprompted review
Rated 5 out of 5 stars

excellent servie

I recently moved into a new built building and had trouble moving my previous broad band to he new place.. This worked in my favour as I found the QR code to for Elite connect in the new place with various bundles to chose from. The Engineers came in a timely manner to set up the Internet and within less than an hour I was sorted. Very professional team.. excellent speed. Couldn't be happier

14 March 2023
Unprompted review
Rated 5 out of 5 stars

Great costumer service

A local company, which I highly recommend. I applied for broadband and on the same day I had the equipment installed at my apartment and the connection started on the same day. Elite went above and beyond to make things easier for me and they worked around my schedule. I really appreciate this. The connection is working good so far, i havent had any issues. Elite made such a good impression on me especially when I had terrible experience with one of the biggest broviders in the country. Keep up the great work!

28 March 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

On multiple occasions Elite Connect has provided excellent customer service, and were able to work through some technical issues in a timely manner to ensure that I was receiving the best possible speeds under my package.

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Better than any big company

I was getting really bad quality internet and really low speeds. I tried all the big companies and none of them was better that the other. Luckily Elite Connect provided us with good quality internet, three different packages that adjust to your needs.

Really happy with the service

1 September 2022
Unprompted review
Rated 5 out of 5 stars

Elite Connect - happy customer

The prices are outstanding, the speeds are fantastic. We do not have many issues with this wifi or company at all! All I can say is every now and again it slows for a moment usually when we have netflix on and we are on laptops at the same time.

Gaming speeds are perfect with no lagging.
We rarely experience buffering.

Their customer service is quick and to an outstanding standard all my questions have been answered within the same day and the set up for us happened within the hour.

29 July 2022
Unprompted review

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