ELITAX Reviews 107

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Extremely efficient and professional team. They guided and supported me throughout the process and were always available to answer all my questions. They made the entire filing process seamless. I t... See more

Rated 1 out of 5 stars

I would strongly advise against using this company. They once provided excellent service, but since my tax consultant left, communication has completely broken down. They continue to take payment yet... See more

Rated 5 out of 5 stars

My previous tax advisor made significant errors on my tax return. They lacked communication and were so last minute that my husband and I had to rush to sign the tax return without any time to revi... See more

Rated 5 out of 5 stars

We have been clients of Elitax for a number of years. They have always been very attentive to our needs, answered our questions and provided a very professional service. As they became more successfu... See more

Company details

  1. City Tax Office

Written by the company

If you are an expatriate, you probably know the challenges of international taxation. At ELITAX, we are here to help you navigate this complex system, as well as the French tax system. With our personalised assistance services, we cover all tax issues that meet the specific needs of each expatriate. We pride ourselves on our team of bilingual tax specialists who are experts in French and international expatriate taxation. Our free 30 minute tax consultations provide you with personalised advice to help you manage your taxes with confidence. Book your appointment now by clicking on this link. With over 23 years of experience in income and wealth tax returns for resident and non-resident taxpayers, you can be sure that you will receive quality assistance in the preparation and processing of your tax returns. In addition, we offer tax representation, tax training for HR managers and assistance with tax audits in France. By choosing ELITAX, you are choosing a company specialised in international taxation that is committed to offering you a quality service, adapted to your specific needs. For more information, please visit our website www.elitax.com.


Contact info

4.2

Great

TrustScore 4 out of 5

107 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I couldn't do my taxes without them

The team at Elitax have done a wonderful job preparing our French tax returns over the years. They've always been submitted on time with a clear description of what we should expect from the tax authorities. From the initial preparation of the income declaration to dealing with follow-up issues, Elitax has been indispensable to our household.

13 April 2023
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Reply from ELITAX

Hello Lewis, thank you so much for leaving such a lovely review! Our consultants are committed to providing excellent service and it is great to hear that they met your expectations. It was our absolute pleasure to assist you with your taxes and we can’t wait to serve you once more ! Warm regards, //Selma from ELITAX

Rated 5 out of 5 stars

professional service

professional service
timely follow up

16 April 2023
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Reply from ELITAX

Dear AL SIDAOUI, thank you so much for taking the time to leave us this amazing review. We look forward to serving you again in the future ! Best, // Selma from ELITAX

Rated 5 out of 5 stars

Excellent service

I lived / worked in France for 5 years. During this period, Elitax helped me to arrange my tax declaration; particularly, I had the pleasure to work with Irma Joseph and Stéphanie Mensah-Zukong.
I was very happy with the service provided by Elitax: both Irma and Stéphanie were quite kind, helpful and responsive, the whole process was well-planned and smooth, my declarations were filed precisely and on time. Great service, clearly recommended!

30 August 2022
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Reply from ELITAX

Dear Zoltan, thank you so much for your review! I am glad to hear ELITAX was able to submit your files in a timely manner and that you are overall satisfied with the service. I will make sure to pass on your amazing review to Irma and Stéphanie, and we hope to serve you again sometime soon! Regards, // Selma from ELITAX

Rated 1 out of 5 stars

No response to emails, missed scheduled meetings. Gave up and lost money.

Agency missed multiple scheduled calls. Went long past tax submission date. Failed to respond to multiple emails. I gave up and just threw my 50% deposit away.

Interestingly, they replied to this review saying they would reach out to me "soon", it's now been a month and they have just updated their response (without changing the content) to not look bad, their original response was dated 16/04/2023

Followup 06/08/2023: It is worth noting that no one at Elitax has reached out to me via phone or email, their immediate feedback of "soon" seems to be about as soon as the original services they promised me, their communication is absolutely awful and I cannot recommend any more strongly that you find somewhere else for tax assistance than this company.

1 December 2022
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Reply from ELITAX

Dear Neal, Thank you for your review. We take all feedbacks seriously and we’re sorry to hear you’ve had such a frustrating experience. We hope you accept our sincerest apologies for your recent experience with us. Here at ELITAX, we pride ourselves in providing the best possible service and customer care, and we constantly strive for improvement. In this instance, it sounds like we didn’t meet your expectations this time around. We would love to speak with you more about what happened, to rectify this unusual situation and help make it right for you. We will contact you soon to fix this situation and do hope you will be interested in giving us another go. // Selma from ELITAX

Rated 5 out of 5 stars

Great support from Elitax

While I was and expatriate in US and after that when I came back to France but had to navigate through the details of double taxation…etc, I hired Elitax to assist me. Eliane and her team are great advisors for those who need tax declaration assistance. They are very experienced, understand all the details of the various tax rules and allow you to confidently submit your taxes.
They are always available for support and to provide great advice.

30 August 2022
Rated 5 out of 5 stars

Excellent advice and cost savings

I used Elitax to cover returns for a 3 year period. When I approached at first it was due to the fact I was leaving France (as a pay as you go tax payer) but received a significant tax bill. They reviewed and advised that in fact I would not need to pay but got a 4 figure reimbursement aswell (saving me over 14,000). I then retroactively submitted a number of years returns with them. Excellent service, very responsive and gave me a-lot of piece of mind that my taxes were in order while saving me money! Used from 2019 - 2022

20 April 2022
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Reply from ELITAX

Hello Eimear, we are grateful for your feedback, thank you very much! It’s our pleasure to provide the best possible service, and we are so glad to hear that ELITAX helped you amend your previous tax returns and allow you to save that much money. We look forward to serving you always; Have a wonderful day! //Selma from ELITAX

Rated 5 out of 5 stars

Elitax were a great asset to help us…

Elitax were a great asset to help us with our accounting

14 April 2023
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Reply from ELITAX

Thank you for sharing, Perry. The whole ELITAX team is thrilled to receive such a great rating. Have a wonderful day ! // Selma from ELITAX

Rated 5 out of 5 stars

Elitax saved me from paying a huge penalty!

When I discovered that as American retiree, living in France on a Temporary Visitors Visa, I was obligated to file a French tax return, I was more than taken aback: I was completely ignorant of the fact that even as a temporary resident, I was required to declare my foreign income. I knew I didn't have French taxes to pay because I file and pay my taxes in the US; France and the US have a tax treaty that prevents double taxation. I found Elitax online, made an appointment, and was taken in hand by a team of friendly professionals. Because I hadn't declared my revenue nor my US bank accounts for three years, in principle I could have been penalized a lot of money for non-compliance of the French tax rules. Elitax wrote a letter to the French tax authority describing my situation and explaining that my non-compliance was not because I was trying to avoid my French tax obligations.
Everything was done online; I was able to scan and send all the information Elitax needed to file my declarations. I have to say that some of the forms were NOT user friendly; Formulaire 3916 was particularly troublesome and incredibly frustrating and I hope they find a way to improve it. After having entered information disappearing for unknown reasons, I ended up creating a document with the information and just forgot about the form.
At any rate, Elitax did a great job for me. Their fees are not inexpensive, but I think for the knowledge of French and US tax regulations, the price is justified. I would recommend them to anyone dealing with the French tax system.

13 April 2022
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Reply from ELITAX

Dear Baker, your detailed review means so much to the whole team, thank you very much for sharing this with us ! We are delighted to hear you are happy with our service, and that ELITAX has been able to help you sort out any complications you may have had with your French income tax return. Regarding the form’s accessibility problems, we have noted this issue and we are currently working on it so that incidents like the one you encountered do not happen again. We sincerely apologize for the inconvenience caused. Please know that it has been our absolute pleasure to serve you, and we hope to assist you again soon ! 😊Warm regards, //Selma from ELITAX

Rated 5 out of 5 stars

Quick responsive and helpful

Quick responsive and helpful. Friendly team who are always available to assist. Perfect English speakers too.

They have set me up from the start point - I will use their services again.

9 October 2022
Rated 3 out of 5 stars

I was charged for certain services and…

I was charged for certain services and the service was not fully delivered but in terms of communication it’s easy at Elitax.

13 July 2022
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Reply from ELITAX

Dear KAUR1, thank you for your valuable feedback. We are sorry to hear that ELITAX was not able to fully meet your needs. Please know that our team is committed to providing quality service with the utmost transparency, to ensure both parties know what is expected upfront. Apparently we missed the mark here, and we want to correct it ASAP. We wil contact you soon by email in order to understand more details about your experience so that we can either improve the service, or refund you. You will hear from us shortly. Regards, // Selma from ELITAX

Rated 5 out of 5 stars

Accurate, Open, Communicative Tax Assistance!

My previous tax advisor made significant errors on my tax return. They lacked communication and were so last minute that my husband and I had to rush to sign the tax return without any time to review and point out errors (literally less than an hour before the tax return must be filed).

Elitax helped me clean up the errors and save thousands on my French tax return. They were open and communicative throughout the entire process. Thank you!!!

1 May 2022
Rated 4 out of 5 stars

Elitax tax seminar

I attended some tax seminars given by Elitax in 2022 and 2021. I found it very helpful as in 2021 I didn't know where to start from. This service helped me submitting my forms on time, anyway I must say that some points weren't addressed very clearly or they weren't fully updated. It can still be improved but overall I am happy with the service

13 April 2022
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Reply from ELITAX

Hi CS, I really appreciate you taking the time to share your insights with us. I am glad to hear ELITAX has provided you with the help you needed for the submission of your forms this year. Thank you for also pointing out the details we should work on to improve our service in the future; it will not go unnoticed. If there is anything else you think would help us upgrade our services, please don’t hesitate to reach out to us. Have a great day! Best regards, // Selma from ELITAX

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