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Elia Reviews 151

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers had a great experience with this company. Many customers are delighted with the quality of the products, describing them as beautiful, well-made, and comfortable, often exceeding expectations. The packaging is frequently praised for its beauty and the thoughtful inclusion of small, delightful extras like stickers, flowers, and scrunchies, enhancing the unboxing experience. Reviewers also highlight the excellent customer service, noting prompt, clear communication and helpful, accommodating staff who resolve issues efficiently. Many appreciate the subscription as a monthly treat, providing a confidence boost and introducing them to new styles and colors. However, some customers experienced issues with sizing, finding items to be inaccurate or not true to size, leading to discomfort or unsuitability. There were also instances where customers received identical items in consecutive boxes or colors that did not match their preferences, despite specifying them. A few people were dissatisfied with the perceived quality of some products, suggesting they could be found cheaper elsewhere, and some noted delays in order delivery.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, comfort, and beautiful designs of the... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the fantastic quality of... See more

Subscription

People report ambiguous experiences with subscription, with many reviewers expressing delight and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team for being... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many... See more

Rated 4 out of 5 stars

I really enjoy my gift to myself each month. Pros: always something different I never buy anything padded so suits me. I have a lovely collection of lingerie that makes me feel beauti... See more

Rated 4 out of 5 stars

This time was okay but I keep getting sent thongs when I can’t wear them and have asked for the knicker …so sometimes I can’t wear the set and pay for just the bra instead of the set.

Company replied

Rated 5 out of 5 stars

I ordered lingerie from here every other month for about 18months. Had some lovely selections that my wife and I enjoyed very much. What was even better was their customer service. They are PHENOMENAL... See more

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

151 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

My daughter orders an item and still…

My daughter orders an item and still havnt received nearly 2 months later this company is clearly a scam do not buy

29 December 2024
Unprompted review
Elia logo

Reply from Elia

Hi, we're sorry to hear you've had issues receiving your order! If you please contact us at info@elia.boutique we're keen to help out - we checked under your second name and found no orders with any issue, so if you give us some more info we'll be happy to help out

Rated 5 out of 5 stars

Lovely cute lingerie

Lovely cute lingerie, was so blown away by my first box, underwear was beautiful size was perfect! Even had some cute little extras in the box too coffee bag, scrunchie and chocolate. Can’t wait for my next box to arrive! Xx

6 January 2025
Unprompted review
Rated 5 out of 5 stars

I recieved my first box and I was blown…

I received my first box and I was blown away by the quality and ideal self care treat. The set I received was beautiful and the additional touches like the scrunchie and tea sample was so nice.
Can't recommend enough for a little treat for yourself and a pick-me up

9 January 2025
Unprompted review
Rated 2 out of 5 stars

Inconsistent and wrong sizing

The idea is good and the lingerie is nice. However, I have received the wrong size twice now. I had to pay the postage in order to get an exchange for one of the boxes. The second one I have reported but it seems they will not do anything about it. I am not sure what's the point of paying £24.99 for a mystery lingerie box if the items don't fit and the sizes are inconsistent. None of the bras actually had a size tag either, it has been cut off. If this could be sorted, it would be a good service, but in the present circumstances it's not worth it.

6 January 2025
Unprompted review
Elia logo

Reply from Elia

Hi! We're so sorry to heard that, please get in touch with us again at info@elia.boutique, and we'll be happy to arrange replacements for the sizing issues and rectify this for you, as we certainly want a better experience for you! Thank you for your review, and for being a part of Elia

Rated 5 out of 5 stars

Absolutely stunning box sets

Absolutely stunning box sets. I have subscribed to the monthly set and so far each box has been amazing. Perfect fit with good quality material that is very soft on the skin. Plus a whole lot of extra goodies that come with the box as well, which make for the perfect 'me day' when you just need to look after yourself. Will keep my subscription until I have every set!

13 November 2024
Unprompted review
Rated 5 out of 5 stars

customer service and quality

so this company is very good and run by very kind happy and helpful people, i got an order which was the monthly subscription mystery boxes and it was beautiful but i had picked the wrong size and had to get the sizing changed due to it being a monthly subscription however you cant do that on the website which i would say is the only flaw alas the customer help email were very understanding and helpful showing me that they really do care about their customers and the quality they will experience with their brand cant wait for my next box x 14-11-24
update XD so not only did i get a refund for my first box but they sent me a whole new set so i got two this month and the new sizes fit perfectly, even prettier than my original package, very very very pleased with this company with the people and the items received 26-12-24

14 November 2024
Unprompted review
Rated 5 out of 5 stars

This has been my favourite purchase of…

This has been my favourite purchase of 2024, and will continue to keep getting this throughout next year! I love love love the company. The people are lovely the sets are stunning. 10/10 and have recommended to my friends also! So worth the price.

6 December 2024
Unprompted review
Rated 1 out of 5 stars

Sizing way off

My husband got me a set from here, opened it and could clearly see it wouldn’t fit. The cup size is well off and it didn’t even have a size label in to show the sizes. Odd not to have a size label, the box was full of random stuff eg coffee bags, plastic leaves and scrunchie, didn’t understand the reason behind plastic leaves it was just not needed. Wouldn’t ever use again. Waste of money

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

I have struggled to find underwear that’s as comfortable while making me feel so confident. The lingerie is great quality and is totally true to size so have no fear when ordering from Elia. Cannot recommend enough xx

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful lingerie

Beautiful lingerie, great sets well presented and priced, brought for my wife she looks stunning in the new sets every month great service

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Oh la la!

I have just received my 2nd subscription box and absolutely love it! In my first box, the knickers were a bit on the small side so I contacted customer service who promptly replied and updated the size for me. I also love the little treats in the box too. Would recommend for treating yourself or your significant other.

13 November 2024
Unprompted review

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