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Elia Reviews 

170
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that the lingerie is well-made, beautiful, and often exceeds expectations. Many appreciate the thoughtful details, such as cute packaging, extra treats, and personalized touches that make the unboxing experience special. Reviewers also highlight the excellent customer service, describing the team as helpful, responsive, and accommodating when issues arise. However, some customers experienced issues with order fulfillment, including slow shipping and unaddressed emails regarding their purchases. A few other people also felt that the sizing was inaccurate, leading to items that did not fit well, and some noted a decline in product quality over time.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the fantastic, stunning, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the products as fantastic, stunning,... See more

Subscription

Users describe positive interactions with subscription, with many expressing excitement for their monthly... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Order

Customers had ambiguous experiences with their orders, with some expressing satisfaction and looking forward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many... See more

Rated 5 out of 5 stars

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... See more

Company replied

Rated 5 out of 5 stars

This company is great! Its such a lovely way to spoil yourself with such pretty underwear. I have the surprise box, every other month. I never know what im getting and there's always a scrunchie, and... See more

Company replied

Rated 5 out of 5 stars

Best decision I have ever made, I absolutely love getting these boxes through each month - they're always new and interesting, always utterly stunning pieces and extremely well priced. Much cheaper a... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

170 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(170)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointing

Disappointing - the underwear received is the exact same as being sold on Temu (note their responses to reviews say they don’t use SHEIN products, not that they don’t use Temu products). It also took 7 days for the product to be posted after chasing twice. I ordered both the deluxe and regular box to try and both had the same bits in like scrunchie etc, the deluxe one just had a couple more bits in. Also can’t cancel the subscription as I’d have to order the second box first and tbh it’s not worth the money and if I post back what’s been delivered I have to pay postage. Just generally not the best, would like to cancel my subscriptions but a bit ridiculous I’d have to then pay full price for the boxes which I’m not really happy with.

2 August 2025
Unprompted review
Elia logo

Reply from Elia

Hi,

Thanks for your feedback - we do not use Temu products either, we have some of our designs used on overseas websites that are not the same product that we provide.

We don't want this to be our standard experience for a subscriber, and we'd be happy to refund your boxes with no need for a return - just shoot us an email and we'll sort this out for you!

We're always striving to improve our subscribers experience, so we really appreciate your feedback.

Rated 1 out of 5 stars

So despite a previous trust pilot…

So despite a previous trust pilot review and an email confirming cancellation this company continue to take payments. I’ve given up on returning my items and thrown them in the bin as the sizing is ridiculous. Contacting my bank to take further action. DO NOT USE THIS COMPANY

29 July 2025
Unprompted review
Elia logo

Reply from Elia

Hi Sarah,

Apologies for the issues here. I've taken a look and it seems a pending payment was still prepared whilst the cancellation had been processed. I've reprocessed the cancelation, ensuring this has gone through.

I've also refunded the additional payment, and refunded your previous purchase as an apology, we hope this makes up for the issues, our utmost apologies!

Rated 5 out of 5 stars

Really loved my first box......

Really loved my first box....... fitted perfectly..... the little flowers made it all the more special......... I'm only having my box every 3 months as a little treat for myself but I'm ever so excited to see what's next

16 July 2025
Unprompted review
Rated 5 out of 5 stars

I looooved my box

I looooved my box, came in good time and is so sexy! The quality is great and the packaging was beautiful. 10/10 cant wait for my next!

8 July 2025
Unprompted review
Rated 5 out of 5 stars

What a treat

it's such a treat to receive one of these boxes! I have one every 3 months and so far I had two lovely sets. They are light and cute. I couldn't be happier and fits perfectly too :)

7 July 2025
Unprompted review
Rated 4 out of 5 stars

Good customer service

Re-writing my bad review, because they sorted out the problem and showed good customer service. Also, the underwear is gorgeous and fits well.

6 July 2025
Unprompted review
Elia logo

Reply from Elia

Hi Kerrie,

Apologies for your wait! We do have an advised shipping time of up to seven days.

If you contact us directly at info@elia.boutique we'll be happy to sort any issues for you!

We do not require 2 months additional to cancel - our policy is we can cancel a subscription when your first order is purchased on sale, after the second subscription order is placed. However this only applies if you want to keep your items, we are always happy to provide a full refund and reimbursement, along with cancellation, if you send the item back to us.

Rated 2 out of 5 stars

Started out good, quality has declined

First couple of orders was nice until we realised they was just relabelled temu/shien stuff, and the quality also reflects that, underwire poking through bras after a single wash and stitching coming apart.

23 June 2025
Unprompted review
Elia logo

Reply from Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

We'd be happy to replace any items you're not happy with, free of charge.

Rated 5 out of 5 stars

True to size and very flattering

True to size and very flattering, love the colours and designs they have to offer. The additional treats are also very thoughtful. I will be continuing my subscription.

4 June 2025
Unprompted review
Rated 2 out of 5 stars

Really disappointed

Really disappointed. I knew the box set was going to be a surprise but really was expecting to receive something that would match the style of what was advertised on the website. Navigating the website, I see countless lovely sets however, the one I received was what I would call "Granny's underwear". The bra was okay but the bottoms was not true to size. After writing to the customer support, they offered to send a replacement for the size but refused to exchange the hole set for something else. Thankfully they accepted my request for a refund, after receiving the item but I can't really understand why they didn't not even bother exchanging this for something else. I won't be ordering again.

18 June 2025
Unprompted review
Elia logo

Reply from Elia

Hi,

Thank you for leaving your review - we've gone and checked through your communication and we'd like to apologise for any miscommunications. We'd be happy to offer an exchange for your set. We've reviewed our exchange and returns policies to ensure this won't be an issue in the future for any of our subscribers!

If you'd like to reach out again, we'd like to send you a replacement set to make up for this - no need to reactivate your subscription or send anything back to us, we'd just like to make this up to you.

Thank you!

Rated 5 out of 5 stars

Beautiful quality!!

Beautiful quality!!! Really impressive with the fabric and how it fitted. I’m so beyond happy with my purchase and so excited to receive more :)

3 June 2025
Unprompted review
Rated 3 out of 5 stars

My husband bought the subscription for…

My husband bought the subscription for me and I was delighted when the first one came, I was really looking forward to this one arriving. I was a bit disappointed that the set was virtually the same in a different colour and the bracelet, key ring, chocolate, face mask etc were identical to what came last month. Maybe lovely as a one off but not great as a monthly subscription.

6 June 2025
Unprompted review
Elia logo

Reply from Elia

Hi there,

Thank you so much for sharing with us, and our apologies about this issue!

It sounds like we may have made an error, and if you contact us at info@elia.boutique we'll be happy to have a replacement sent out, with no need for a return - as we strive to do our best to make each box unique, and we're concerned to hear about your order, and keen to fix it for you!

Thanks,

Elia Boutique Team

Rated 5 out of 5 stars

Beautiful treat

This box is great. A proper little treat that I look forward to each month. It's packaged with care and when my first order was a bit small they sent me a replacement streight away. Fully reccomend this site and the beautiful underwear they provide.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Best (and only) subscription I have!

Best (and only) subscription I have!

I don't have any beauty treatments, I do my own nails, don't have lashes, brows done etc. this is my one treat to myself every month and I am over the moon with being surprised and feeling good at the same time. Definitely a worthwhile subscription - highly recommend. Beautiful, pretty feminine hard to find lingerie.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful lingerie

I’m absolutely frilled with my subscription I’ve had 3 sets so far they are all different and true to size. The customer service is great and such a nice touch with the extra gifts included I can’t wait for my next box

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Ignore the fake reviews!

Firstly read the small print on the subscription as they don't let you cancel until you've done 2 full months OR paid £36 for your first box which you won't do automatically as they give you a first time discount essentially trapping you in the subscription for a minimum of 2 months.

Secondly the underwear is from Shein! They've just literally cut the label off but kept the product washing tag. This stuff is £3 on Shein! A complete scam and rip off. Ignore the fake trustpilot reviews for this poor quality tat.

26 April 2025
Unprompted review
Elia logo

Reply from Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

Every review on our site and platforms is from a genuine customer.

Our subscription is fully flexible. While sale boxes come with a 2-month minimum commitment (clearly stated before purchase), we offer full refunds and cancellations—even during that period—if the items are returned. There is absolutely no intention to "trap" anyone.

If you ever receive something you're not happy with, our team is always here to help. Feel free to reach out directly—we genuinely care about giving our customers a great experience, and would be happy to arrange a full refund and fair compensation for any issues. We offer replacements with no questions asked or returns needed if you're not satisfied with either the size or your first set, as we know sizing is tricky with a new brand, and tastes differ a lot when it comes to lingerie.

Rated 2 out of 5 stars

I have had 5 boxes from this company…

I have had 5 boxes from this company now. The first was brilliant, really good quality. The second was wayyy too big so they sent me a replacement. After this the quality just deteriorated. The fabric is itchy. It feels cheap and it is irritating. The fit is not great either. I shop with the more well known brands for my lingerie now and you can really notice a difference within the quality and the price isn't really that much higher than this monthly subscription.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

I am so pleased I found elia boutique

I am so pleased I found elia boutique! I've treated myself to 2 of the deluxe boxes so far and I am so impressed with the fit, the sets are comfortable and feel luxurious, they make me feel very body confident! Plus they left my boyfriend speechless 10/10.
Thank you so much, can't wait for my next box!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

The best

Elia boutique do the most beautiful elegant lingerie sets. All the little bits that come with it are the cutest! Its such a lovely little monthly treat💕

4 April 2025
Unprompted review

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