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Elia Reviews 

206
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers consistently praise the incredible quality of the gorgeous lingerie subscription boxes, noting the stunning packaging and delightful extra treats included in every delivery. Consumers also deeply appreciate the remarkably helpful support team that quickly resolves sizing and delivery questions, making the whole subscription feel truly special and rewarding. However, some customers also noted occasional issues with wrong items or unexpected sizing discrepancies in their monthly orders. A few people experienced frustrating shipping challenges or fitting problems that ultimately made certain garments completely unsuitable for their personal needs.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the underwear sets are stunning,... See more

Quality

People report positive experiences with quality, highlighting that the garments are well-made, comfortable,... See more

Subscription

Customers report great satisfaction and appreciation with the subscription service, highlighting the... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as quick, extremely kind, and prompt... See more

Order

Consumers have mixed feelings regarding their order experiences. On one hand, many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied

Rated 5 out of 5 stars

I ordered lingerie from here every other month for about 18months. Had some lovely selections that my wife and I enjoyed very much. What was even better was their customer service. They are PHENOMENAL... See more

Company replied

Rated 5 out of 5 stars

Saw this company online and was sceptical but loving nice lingerie I would give it a go. Order is simple they ask sizes obviously and preference to briefs. It’s comes boxed beautifully and when opene... See more

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

206 reviews

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Replied to 94% of negative reviews

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4.2

All reviews

(206)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Set this subscription up for my wife

Set this subscription up for my wife, got her first set last month and she absolutely loved them.
They fit well and are of good quality, very pleasing to the eye, I look forward to the next set and my wife can’t wait either.

24 April 2026
Unprompted review
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Reply from Elia

Hi William, thank you so much for your kind words. We are so glad to hear that you and your wife love them. Of course if you need help with anything just let us know :) Love Elia x

Rated 5 out of 5 stars

Beautiful lingerie

Beautiful lingerie. Very pretty, extremely comfortable.
Lovely boxes with extra treats in too .
I love receiving my box every month .
I would definitely recommend.

30 April 2026
Unprompted review
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Reply from Elia

Hi Michelle, thank you so much for your kind words and we are so glad to hear you are loving the boxes. If you ever need any help with your order/subscription just give as a message :) Love Elia xox

Rated 5 out of 5 stars

All good

All good just started the subscription but well happy at the moment

13 May 2026
Unprompted review
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Reply from Elia

Hi Wayne, thank you for your kind words. If you ever need help with anything, need to know something or wish to change something just let us know :)

Rated 5 out of 5 stars

Beautiful Lingerie & excellent quality

Beautiful Lingerie & excellent quality. Love the little extras included in the gift box. IBrilliant staff, friendly & really helpful. Prompt service. Would highly recommend this company.

12 May 2026
Unprompted review
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Reply from Elia

Hi Amanada, thank you so much for your kind words and we are so glad you are loving your boxes. Of course if you have any problems or questions just let us know! Love Elia xox

Rated 5 out of 5 stars

I really loved the first box the…

I really loved the first box the quality is excellent. Everything is so pretty unlike anything you can buy in a store. The packaging was so nice the little extras make the whole experience of getting new underwear feel special. Can't wait for the next box

25 April 2026
Unprompted review
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Reply from Elia

Hi Claire, thank you so much for your kind words. We are so glad you love the little extras and the feeling you get! :) Love Elia xox

Rated 5 out of 5 stars

Wow what a wonderful piece of lingerie

Wow what a wonderful piece of lingerie, just the little added extras just make your wife feel special. Maybe some beauty samples face cream eye mask ,face mask samples make that added specialness

9 May 2026
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Reply from Elia

Hi Matt, thank you for your kind words. Send us an email to info@elia.boutique, ask for Summer and I will see what I can do for your next box :)

Rated 5 out of 5 stars

Love, love, love, couldn't recommend it more

I've had a monthly subscription for over a year, and it's been such a good investment. I've loved every set, even in colours I never thought I would wear. And the little treats they leave in their boxes are so nice... I have a scrunchie collection now, ready for the summer! Love, love, love, couldn't recommend it more.

8 May 2026
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Reply from Elia

Hi! Thank you so much for your kind words. If you ever need help with anything just let us know :) Love Elia xox

Rated 3 out of 5 stars

Good product, late delivery

Love the product, wife always looks forward to it arriving

2 months in a row I’ve needed to chase for delivery as not arriving when it should

7 May 2026
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Reply from Elia

Hi Rob, I have sent you an email. Summer :)

Rated 5 out of 5 stars

Quality

Excellent customer service and great quality products

7 May 2026
Unprompted review
Elia logo

Reply from Elia

Hi Peter, thank you so much for your kind words. And of course if you ever need help just let us know :) Love Elia xox

Rated 5 out of 5 stars

Received my order today

Received my order today. Stunning. Contacted customer service due to briefs being a little snug (my fault). They have amended my future orders to the next size. Lovely messages and quick response. Cannot wait for my next delivery. Thank you.

5 May 2026
Unprompted review
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Reply from Elia

Hi Sandra, thank you so much for your kind words. And of course if there are any issues ust please let us know :) x

Rated 1 out of 5 stars

What a rip off

What a rip off, says £20 per month then they take over £30 off your card for the second order, the underwear is the flimsy type you can can get off of Temu cheaper, dont waste your money!

5 May 2026
Unprompted review
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Reply from Elia

Hi Jay, please email info@elia.boutique and ask for Summer and I will look into this for you. In terms of the £20.00 then £30.00 the 1st box is an introductory offer which then goes up, this is stated in the terms & conditions on the website and also as you check out. But please send over an email and I will see what I can do :)

Rated 1 out of 5 stars

Complete scam

Complete scam! Be very careful! The bra recieved on first order is horrendous quality. Horrible cheap, rough nylon with no give. Completely sized wrong and unwearable. On trying to return and cancel subscription i have been completely ignored. They have even taken a second payment now which I have had to report as fraud due to them ignoring all communications to cancel. All emails to info@ ignored. Messages to their fake helpdesk ignored except for one. I had, again, asked to cancel - about 2 days later I had a message saying 'may I ask if everything is OK with your box? Is there anything I can help with?'. Completely random as my message was to cancel and return the terrible items. Obviously I replied negatively which has, yet again, been ignored. I can only assume all other reviews are fake. DO NOT BUY OR SUBSCRIBE TO THIS!!!! YOU HAVE BEEN WARNED!

31 March 2026
Unprompted review
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Reply from Elia

Hi Emma, I'm so sorry to hear about your experience. If you send an email to info@elia.boutique and make it for the attention of Summer I will look into this for you

Rated 5 out of 5 stars

Very happy!

I decided to treat myself to the Secret Garden set and further subscriptions. After placing the order it arrived much quicker than I expected it to.
The size of the bottoms are true to size and the over all quality of both bra and bottoms are really good.
I had made a mistake with the size of the bra and emailed to find out how I could go about sending it back for an exchange. Stacy got back to me very quickly and although they didn't have my exact size, Stacy suggested I might like to try the "sister" size to my usual size. I went up a band size and down a cup size in the hopes that would fit just as well. That was then sent out super speedily and fits perfectly.
Thank you for great service. I'm looking forward to my next delivery!

29 April 2026
Unprompted review
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Reply from Elia

Hi Kayla, thank you much for your kind words and I'm glad we could help you. I will pass your kind words onto Stacy :) Summer x

Rated 5 out of 5 stars

Very good products and the team is so…

Very good products and the team is so helpful, patient and accomodating.

I had issues with the bra size on the set I had purchased but they dilligently worked with me to help me find the correct size.

Excellent support and product, would 100% reccomend.

27 April 2026
Unprompted review
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Reply from Elia

Hi, I'm so glad I could help you to find the right size in the end. If you ever have any issues please let me know and thank you for being with us :) Summer x

Rated 2 out of 5 stars

Polyester nightmare

Really disappointed in the quality. The sheer textile is quite pretty, but the back of the pants and bits of the bra besides the sheer cups, are awful and look like they belong on a costume. After buying lots of good quality lingerie from Lounge lately I thought this would be a nice way to keep getting regular pretty sets for a decent price, but my god please just shop at lounge. You'll get similar (better) designs, made with quality materials that actually look and feel good.

25 April 2026
Unprompted review
Elia logo

Reply from Elia

Hi Lizzie, I'm sorry to hear you weren't happy with the quality. Can you kindly send over an email to info@elia.boutique and make it out to Summer and I will look into this for you. Thank you :)

Rated 4 out of 5 stars

Absolutely beautiful lingerie, shame about delivery

Absolutely beautiful lingerie. Such a shame it took just under 3 weeks from ordering to arrive.
With this said, their customer service team are really understanding and friendly.

24 April 2026
Unprompted review
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Reply from Elia

Hi Sophie, I'm sorry to hear about your order being delayed. Unfortunately this is something that was out of our control due to slight delays in our deliveries. If you ever have any issues. Can you pop over an email for the attention of Summer and I will have a look at your order. Info@elia.boutique :)

Rated 1 out of 5 stars

The company are a scam do not touch…

The company are a scam do not touch them with a barge pole, they took money I didn't get the products paid £31 and they gave me a refund of £6.40, do not get anything form them they will rob you blind.
DO NOT GET ANYTHING FROM THEM.

23 April 2026
Unprompted review
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Reply from Elia

Hi Julie, I am sorry to hear about your experience. I have sent you over an email. Kind regards, Summer

Rated 5 out of 5 stars

So difficult to get this right (with…

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Such a wonderful idea to subscribe to something elegant just for you as a treat each month and the packaging is so cute. Also super responsive on Instagram! Definitely keeping my subscription 🩷

23 April 2026
Unprompted review
Elia logo

Reply from Elia

Hi Ava,

Thank you so much for your kind words. We are so glad to hear you are loving the boxes! Love Elia xox

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