ElekDirect Reviews 

441
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 231 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the friendly staff and exceptionally smooth delivery process, noting that appliances arrive promptly, safely, and are carefully handled by the team. People are extremely happy with the wonderful quality of the products, mentioning that items closely match online descriptions and offer great overall value. However, some customers also noted occasional frustrating problems, such as appliances arriving damaged, not working properly, or orders getting lost during transit. A few reviewers also experienced minor inconveniences with delivery teams failing to complete all connections or missing paid extra services.

What people talk about most

Product

Customers report great satisfaction with the products, highlighting significant savings and items that match... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and helpful staff. Reviewers... See more

Service

Users describe positive interactions with service, highlighting a fast, professional, and efficient... See more

Staff

Reviewers mention positive feedback about staff, highlighting that delivery drivers and support teams are... See more

Quality

People report positive experiences with quality, highlighting great discounts on discounted items with minor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommended, moved back from abroad to an empty house, ordered a TV, washing machine, fridge, monitor, freezer and printer. Everything arrived promptly and the delivery men were amazing, really... See more

Rated 5 out of 5 stars

Bought a Beko washing machine for my daughter's new house. Price was significantly lower than elsewhere because of slight scratches to casing. These were hardly visible and don't show at all now the... See more

Rated 5 out of 5 stars

Brought an oven from these, delivery service was quick and lovely guys. It developed a manu fault where I was sign posted to the manufacturer for repair. Issue sat with them for 6 weeks with me havin... See more

Rated 5 out of 5 stars

Really happy, bought a fridge £300 cheaper than the current sale price due to a scratch on the front of one of the four doors. The delivery was fantastic - be sure you measure your doors for big fridg... See more


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. TV store
  4. Washer and Dryer Store

Written by the company

Heavily discounted, new electricals from big brands. Yep. We know it sounds too good to be true, so let us explain. When ao.com is making room for new appliances, they send end of line stock to us at ElekDirect to sell at low prices. They just want the space. Really. That’s it. And if a little bump or scrape doesn’t bother you, check out our clearance section. This is where you’ll find electricals that are all in perfect working order, but with some cosmetic damage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

441 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(441)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Products and Customer service are perfect

Customer service is perfect answer to email in seconds . They are ready to make Customer happy with any solution. Delivery traceable step by step . To be honest it's best place to order your office or home equipments in the UK

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience.

I bought a Dashcam which I thought was faulty but turned out it was two dodgy micro SD cards.

I arranged with Dale to collect twice which I had to cancel. It was no bother to them.

Brilliant service

29 April 2026
Unprompted review
Rated 5 out of 5 stars

A great price

I am pleased to commend this company for its exceptional professionalism, particularly in its sales and delivery services. The pricing was highly competitive, offering a £250 saving compared to larger corporations and a £200 saving versus online retailers for a Bosch fridge freezer, which also included a five-year guarantee. My sincere appreciation for your excellent service.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery service and the TV is…

Great delivery service and the TV is fantastic. I saved over £100 by using this company. I strongly recommend checking out the website when purchasing a TV. I will definitely be shopping with ElekDirect again.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely good service

The sales and service advisor (Dale) restored my confidence in buying things online. Dale accepted that I had made a genuine mistake and arranged for the item to be returned and a refund issued.
I can honestly recommend AO as a good company to do business with and will always go to them first when I need anything.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Dale at Elek fantastic

Dale at was fantastic in resolving my issue with Elek warehouse picking the wrong appliance for delivery. He was helpful, efficient and a great bloke to deal with!

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Small print in delivery

Tried ordering a couple of times. Get all the way through, and then the system hangs.

Rang up to be told that I'm outside the delivery area - not quite sure how Aberdeen is considered to be remote - but it would be good if there system said no when putting the postcode in.

That's 3 days wasted trying to order something from the site.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent price and service

Just bought a new Samsung fridge from Elekdirect and couldnt be more pleased with the service. Item was discounted due to a couple of small dents so got a great price. Delivery cost up to Scotland was very reasonable and the delivery guys were really good. Fridge is excellent and exactly what we were looking for. Would definitely use them again.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and prices

My Hisense American fridge freezer arrived in superb condition and with the imperfections either barely visible, or not visible at all. Cancelled my first order, completely my fault for not reading the description properly. The money was back in my bank account almost before I put the phone down. (OK, that is a bit of an exageration!!!). My second purchase I read the description properly, and didn't cancel. I am blown away by the savings and amazing customer service. 'THANK YOU', ElekDirect.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

great service thanks!

Customer service was really responsive to my questions. I had bought a dishwasher with another refurb company and had really bad service and had to return it. Elekdirect were fast, delivery guys great and they sorted a return and refund quickly until I found the right dishwasher. Really happy with service and would def recommend

20 March 2026
Unprompted review

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