I just wanted to leave a review for Mairéad and thank her sincerely for all of her help throughout this process. Unfortunately I had repeated issues with two robot vacuum units, which was... See more
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No way to cancel order online, if you can order online you should be able to cancel your order online. I instantly sent an email and still nothing just a generic a ticket has been created email.... See more
Company replied
Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I wa... See more
These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely... See more
Company details
Written by the company
With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide
Contact info
Ormonde Business Park, R95 X795, Kilkenny, Ireland
- 059 918 8069
- help@electrocity.ie
- electrocity.ie
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
10/10
I would highly recommend Electro City (formerly Kelly and Dollard Waterford). We purchased all our items for our new house from Keith in the Waterford Store. We can not praise him enough, he was so helpful and lovely to deal with from start to finish. I have since recommended Electro City to friends and family. (Apologies I’m so late to give feedback.) Alice & Ben
Problems with delivery
Bought a fridge and washing machine, the delivery company sent a message that would be delivered after 12pm and the driver called in the morning saying it would be delivered at 10:40am. I can't make it there because my current home is 35km from my new home and it would take more than 1h to get there. I am moving one day after the planned delivery and will need to wait the next delivery without a fridge and washing machine.
The Electrocity Support tried to help without success and they delivered it in the next delivery date 4 days after.
Was a bit sceptical at first because…
Was a bit sceptical at first because they had the powerbank I was looking for much cheaper than anywhere else. Gave them a try and I got it delivered quicker than I would with harveynorman or other shops also about €30 cheaper. I can't recommend these guys enough!
Top seller
Fast and hassle free transaction. Product 100% as described on the website. Fast delivery. I highly recommend Electrocity.ie to everybody.
Simple buying process, excellent customer service.
I was very impressed by the service I received from ElectroCity. My order was duplicated in error (due to technical problems with PayPal) and everything was swiftly & professionally handled by the courteous lady in the customer service department of ElectroCity. The HP printer I bought was reasonably priced, and it arrived by courier within the expected time frame. I will definitely buy more electrical products from ElectroCity in the future, and I would have no hesitation recommending ElectroCity to anyone.
Waiting for order
Waiting for order, ordered last Saturday, got email telling me its on the way, only to find out that it will be send this evening to warehouse in Cork, then I have to ring Tuesday to find out when it's coming. We ordered a undercounter freezer, desperately needed. First why tell me its on his way when itsnot ?
Secondly why no track and trace instead of ringing them ? First time using this company because others didn't have what we wanted.
Good price and extremely quick delivery! Thanks a mil
Fantastic and extremely quick delivery, thanks a mil
Annne and will in carlow store are so…
Annne and will in carlow store are so kind and very very helpful always, as all the staff are also, so thank you all very much indeed
The website was easy to use
The website was easy to use, price for the product I wanted was better than anywhere else and ordering for in store pick was great. The only let down was when I went to pick up the order, the assistant that served me had very little interest in customer service, she left me standing while she was on the computer, then couldn’t find my order, then asked someone else to go and get the order.
Great customer care
Great customer care, plenty of information about the product and speedy service.
Very happy with everything
Very happy with everything, highly recommend, thanks again
I ordered on a Wed evening & when I got…
I ordered on a Wed evening & when I got home the next night(Thurs) it was there. It was easy to order & so quick to get it. I have already recommended the product and Electrocity to a number of people
Highly recommended, excellent service!
Only place I could find the item I was looking for and customer service was excellent, could not recommend highly enough.
As always great choice and great service
Ordered Dora phone for my neighbour it…
Ordered Dora phone for my neighbour it was out of stock but within a week when back in stock they delivered it to me. Great service good price..
Online...
Jayne in the online chat was extremely helpful and helped me get my order early as it wasn't in stock in my store of choice. Had to drive but it was urgently needed
Great service
Staff all very helpful, served by Catharine who got me sorted with everything I needed, and made everything so easy!
Would defiantly recommend
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