ElectroCity Reviews 381

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

No way to cancel order online, if you can order online you should be able to cancel your order online. I instantly sent an email and still nothing just a generic a ticket has been created email.... See more

Company replied

Rated 5 out of 5 stars

Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I wa... See more

Rated 5 out of 5 stars

These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely... See more

Rated 5 out of 5 stars

Bought a telly online came with an issue so I went to return it and even though I had bought online they had no problem with me returning the product in store. All the staff were very helpful and ther... See more

Company details

  1. Appliance Store
  2. Computer Store
  3. Electronics Store
  4. Home Audio Store
  5. TV store
  6. Washer and Dryer Store

Written by the company

With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

381 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Online order.

I ordered an echelon bike from ElectroCity. Their website is easy to navigate and the delivery was within the specified dates. I'd definitely shop online with them again.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Stay away

Stay away, the store only has a 28-day warranty. Although when you buy it, it says that you have a one-year warranty. You can't return the product you bought to the store, they refer you to consultants online, with whom I had to fight for half a day, because they sent me instructions to repair an electronic device that doesn't respond to anything. That's why I buy in a local store, so that in the event of a failure I can return it under warranty, they wash their hands of it and you have to do the work for them yourself. I DO NOT RECOMMEND

14 January 2025
Unprompted review
ElectroCity logo

Reply from ElectroCity

Hi Marcin,

Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify our warranty process.

All our products include a full manufacturer's warranty of at least 12 months. While we handle issues directly in the first 28 days, working with manufacturers after this period actually provides the fastest resolution because their technical teams can diagnose issues immediately and speak directly with customers about the specific problem.

We understand this might seem like we're not taking responsibility, but it's the opposite — we're here to help throughout the entire warranty period. Once a manufacturer confirms a fault, we process repairs or replacements quickly. We can also contact manufacturers on customers' behalf, though this does take longer as the manufacturer will be passing queries through us to you, which creates a lag in the process. This would be normal of any similar retailer and does not affect your rights as our valued customer.

If you'd like our assistance with your printer, please email help@electrocity.ie with your order details and we'll be happy to help.

— The ElectroCity.ie Team ⚡

Rated 3 out of 5 stars

Product arrived with a damaged part and…

Product arrived with a damaged part and I had to order a replacement part myself because Electrocity couldn’t source a replacement part themselves. Other than that the service was fine.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I literally could not recommend this buisness enough .... They literally are the best delivery service i have ever came across ... Products are 10 out of 10 .... Honestly thank you i will order again and recommend you to anyone i cross paths with in need ❤️

25 December 2024
Unprompted review
Rated 5 out of 5 stars

Great store

Fair pricing. Amazing delivery time and the surprise choc bar in package was a nice touch.

Would recommend.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Really nice shopping experience

These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely forgot, again I realised it she was upset that it was days later and she was still kettle-less. I used Google to find a seller within Ireland and this site came up, I asked in the sale note to please send it ASAP which they kindly did and sent on the same day.. My MIL called me to say her kettle arrived safe and sound and she's happy, and so am I for being saved a grumpy mother in law! Thanks so much to Electro City I will be a return customer ☺️

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , extremely good online help , bought iPad yesterday and received today with the great Dpd service , thank you so much , you have a new customer, merry Christmas to you all , thanks Nicola

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product & support

I ordered a charger online, the product is great. They provided excellent customer support. The packaging is good. Will definitely recommend them to everyone.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

I don't normally leave reviews but I had to for this place. Fantastic choice of items at a great price and shipping was amazingly fast. Really impressed with the service

15 March 2024
Unprompted review

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