The Electric Tobacconist UK Reviews 1,328

Great selection, fast delivery. I had one problem with the couriers (but not Electric Tobacconist itself) which ET sorted out immediately and all’s good. Absolutely top-notch customer service. Can’t fault them. Highly recommended!

Been a loyal customer for 3 years. Noone faster at dispatching your order, always on point and correct. Fantastic customer service too where in 3 years I had one order go slightly wrong, rectified and compensation. Would give em 10/5 if I could. Top notch.

Perfect !
I have ordered from this company multiple times and their prices are exceptional and I receive my order next day. Amazing company. Highly recommended !

Grate price and fast delivery and Recommended, by my brother and I will be buying more

I purchased an Oxva Nexlim, it came with an extra pack of pods and four free nic salts - absolute bargain! Fast delivery completed a very hassle free purchase.

Site is awful items in basket come to more money than the prices shown on items

I’ve always had five star treatment from this company and excellent customer service. There choice of products you can choose is good, there’s devices for everyone from beginners to advanced. I have been a customer for years now and they are always my first choice in vaping and heated tobacco products. One of their staff was particularly helpful to me with a recent problem I had with an item not delivered but it was Royal Mail’s fault and not theirs.

item delivered had a fault.
contacted them and got immediate response
rapid exchange of emails didn't resolve problem but replaced item without asking for a return.
Very impressed, wish there were companies like this

Excellent price service and delivery would reccomend

I order my terea from them every week for almost a year I think. Never had any issues, always on time with delivery or even faster. Customer service is excellent! Highly recommended!!

What a great company! Very easy ordering and can't believe how quickly orders arrive. Ordered twice and both times items were received the next day and were very well packaged

I am an elderly lady and stopped smoking a few years ago. I turned to vaping and very glad I chose this efficient company to order from. There is a brilliant range of products at very competitive prices and delivery has always been consistently fast. The ordering and payment process is very easy - even for me! I wish more companies were this helpful and efficient.

Excellent customer service regarding a returned device. Fab communication & issue quickly resolved by James. Thank you.

Really happy next day delivery,great products and excellent prices. Thank you.

I have ordered form this company at least once a month for many years. Every order has arrived next day with free delivery (minimum spend £30).
Pricing is competitive.

I had bought liquids for a long time without any trouble and was happy with the good service. In August 2024 I bought an Innokin Adept Zlide from them which was faulty out of the box. They did not make it easy to deal with a faulty item and I ended up repairing the unit myself (it was a faulty Z coil). Now, after just 6 months the battery is not holding charge for very long and seems to be slowly failing (it never lasted as long as the identical vape I bought elsewhere a few years back). So, for liquids they are very good as not much can go wrong.

Great service from the ET crew. Prompt to answer my queries and delivery was rapid a very positive e pretence and will keep the ET crew in mind for future forages in the world of vapes thank you

Great products at fair prices. Super fast dispatch & delivery. Absolutely 5 star service. Thank you.

I have used this business a few times now and they have been great each time. I found their prices very reasonable, deliveries were fast and their website easy to navigate and quite straight forward when placing an order. I will be buying from them again.

Fantastic customer service from James. I had an issue with my order which got resolved quickly and efficiently. I have been using ET for a few years now and the service is always top notch.