The Electric Tobacconist UK Reviews 1,328

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient delivery service, with many highlighting next-day delivery even for orders placed late in the day. People also appreciate the straightforward ordering process and the competitive pricing, often finding it the cheapest option for their needs. The customer service is frequently described as outstanding, with quick responses and effective problem resolution. However, some customers experienced issues with delivery times, noting instances where next-day delivery was delayed by several days, or even a week. A few other people also felt that customer service was difficult to reach or unhelpful when issues arose, such as defective products or orders being sent to incorrect addresses.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers consistently praise the next-day... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers highlight the speed and... See more

Service

Clients share ambiguous opinions on service. Many customers praise the amazing service, highlighting... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the outstanding and... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the great and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing. Also, their website is super easy to use. The re-orde... See more

Rated 5 out of 5 stars

I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received... See more

Rated 5 out of 5 stars

Hands down ET has the best customer service I have ever experienced from an online retailer. I had a traumatising situation because of the DPD couriers. ET was very quick to respond to my emails,... See more

Rated 5 out of 5 stars

I've been ordering from ET for a number of years, I always order the same liquid but this time it tasted different (like the supplier had put the wrong juice in the bottle, not ET's fault at all). I p... See more


Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Outstanding Company!

I ordered liquids at 18.38 on Wednesday and recieved the goods at 9.30 on Thursday. You can’t get better than this! A great product at a really good price!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received my order this morning. Great service! I'm so impressed with how quickly I've received my order. Will definitely be ordering from here again.

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Delivered to a previous address

Delivered to a previous address after I had updated my new address. When I complain, this is the response I received: "Thank you for getting back to us.

It appears as though you had placed your order and the original address on your account was used when checking out your order.

To ensure that this does not happen, we recommend double-checking your address when placing your order.

Often, these items will find their way back to our depot, at which point we will be happy to contact you to arrange complimentary re-delivery to the correct address. Sadly this is not a service we can guarantee."
Refunded through PayPal NOT these clowns

7 July 2025
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi Nick, thanks for taking the time to leave us a review. We're sorry to hear you encountered this issue. After reviewing your communication with our team, we understand you mentioned the use of an outdated delivery address no longer associated with your PayPal account. Please note that updating your address in PayPal does not automatically update the details in your ET account, as the two are not linked. As the delivery address in your ET account was not updated, the system defaulted to the only saved delivery address. In such cases, our usual procedure is to re-dispatch the order once it is returned to us, as noted in our terms and conditions. However, as a PayPal case was opened, the order was subsequently refunded. We apologise for any inconvenience caused and thank you for your understanding. Best Regards - ET Team

Rated 1 out of 5 stars

I tried to place an order on their…

I tried to place an order on their website these days, but the website went wrong after I paid 3 times. Now the bank has withheld 3 payments. I submitted an inquiry but still received no response.

29 June 2025
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi Raymond, thank you for taking the time to leave us a review. We're sorry to hear you experienced difficulty placing an order. We’ve checked our system and, unfortunately, haven’t located any previous communication under the name provided. We kindly request that you contact us through our website's Help Desk. A member of our team will be happy to assist you and resolve the issue promptly. Best Regards - ET Team

Rated 5 out of 5 stars

This is what Customer Service should be like

First time I've ordered from this company and wow what an experience. Not only did I get the fastest dispatch ever, their customer service skills are second to none.
I received my order and there was a sight issue (my fault). I contacted the company (on a Sunday afternoon) and received a reply the same day.
The issue was dealt with immediately and I was kept up to date via email regarding the progress of my return. I then received my replacement via 24H tracked RM.
I thanked the company and again received a response almost immediately.
I'm not sure if this is a small family firm or not but the way they run their business and their customer service is that of a small company who treats every customer individually and in a friendly professional way, just like customer service used to be many years ago.
Thank you ET you have restored my faith in online ordering:)
I will be ordering again and recommending you to everyone.

11 May 2025
Unprompted review
Rated 5 out of 5 stars

absolutely first class service

absolutely first class service. First time I've ordered from this company, not only was I impressed by their quick service, their prices are very competitive. I think this will be my 'go to' supplier from now on. Highly recommend.
⭐⭐⭐⭐⭐

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company!!

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special edition, 3 free nic salts £19.99 bargain price 😍 & and free 24 hour delivery!!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Miss S Clark, UK 🇬🇧😀

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Simply brilliant

Been using this website for a few years now and orders are always accurate, delivery is super fast and everything is priced very competitively. I have had absolutely nothing but positive experiences with them. Keep up the good work team!

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

This company shd be very proud at the service they offer. Easy ordering, great pricing, free delivery and next day delivery - even over Easter and weekends. Highly recommended.

18 April 2025
Unprompted review

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