The Agent was helpful and assured to provide the solution to the logging issue. He was calm and patient to assist us. In addition, he suggested a new contract with price reduction etc.
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Review summary
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Reviews shaping this summary
Caitlin was so patient and extremelly helpful Without her persistance this would never have been sorted out I am giving her more than 100% as she went above and beyond and deserves aq medal. What... See more
Lorna was super friendly and helped me sort out the white-listing of some IP addresses. I had no idea what to do, but she guided me through the process and explained exactly what IP addresses are and... See more
Rang Opayo Support as we had an issue in the application where our embedded payment page had stopped working on 02/10/25 and we could not take card payments in the contact centre. Support call answere... See more
Company details
Written by the company
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Contact info
125 Old Broad St, EC2N 1AR, London, United Kingdom
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I received a great customer service…
I received a great customer service from Stuart King
27 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lorna was super friendly
Lorna was super friendly, patient, and helpful. She explained everything clearly and gave me exactly the help I needed – plus she made me laugh!
26 February 2026
Reply from Elavon UK
Thanks for the shout out. We're glad you received wonderful service from our agent Lorna and hope all your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
Excellent service from Andem
Excellent service from Andem - Fixed my issue within 2 minutes
26 February 2026
Quickly sorted!
Lovely call to Lorna, who answered and sorted my query within a couple of minutes. Thank you!
26 February 2026
Reply from Elavon UK
We appreciate the shout out. We're glad to hear our agent Lorna went above and beyond to ensure your needs were met. We hope your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
It is extremely hard to log in to…
It is extremely hard to log in to Elavon connect. Everytime it says the password is wrong and we have to change it. It takes a while for emails to be answered.
25 February 2026
Unprompted review
Reply from Elavon UK
Thank you for taking the time to share your honest feedback, Mrs. Evelyn. We hope you know it's not our intention to let you down in anyway. If you would like to discuss your experience further, please send us an email with your phone number and MID to askelavon@elavon.com, including reference number 66617. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Always quick and helpful.
23 February 2026
Great support from Andem today
Great support from Andem today, resolved in under 5 mins
23 February 2026
I wanted to take a minute to say a huge…
I wanted to take a minute to say a huge thankyou to Lorna Yates, she went out of her way to help me with an issue and i really appreciated it. Thank you Lorna
19 February 2026
They all scammers don’t use Elavon dont…
They all scammers don’t use Elavon dont use take payments. First month they’re good eftre they charge you more and more, plus when you close with them they charge you lots of money
13 February 2026
Unprompted review
Reply from Elavon UK
Thank you for taking a moment to share your experience with us, Ervin. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 66201, and we will call you directly to assist. We look forward to hearing from you. Kind regards. ^Heather
Great service
16 February 2026
Unprompted review
Reply from Elavon UK
Thanks for the shout out, Miles. We're glad you received wonderful service and hope all your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
Reply from Elavon UK
Thank you for taking the time to share your experience, J. We are happy to hear the visit met your expectations for great service and hope you have a great day. ^Ray
To improve communications with back up
The person I spoke to was helpful and understood the issue-Alicja Pawlikowska- here was excellent service
The problem was that the letter remediation was not received by us and only knew there was an issue when we received an email- there should have been a phone call
11 February 2026
Unprompted review
Reply from Elavon UK
Thank you for taking the time to share your experience, Mr. R. We are happy to hear the visit met your expectations for great service and hope you have a great day. ^Ray
problem solved quickly
I had an issue logging into my account. Tim quickly identified my issue and was able to rectify very easily
9 February 2026
Account Issue
Once through to the correct person my problem was dealt with quickly and speedily.
9 February 2026
Support
Daniel was super helpful and sorted the issue quickly and effectively. Great service.
7 February 2026
Excellent experience
Excellent experience, all questions answered quickly and efficiently. Very pleased.
6 February 2026
Amir showed great patience and customer…
Amir showed great patience and customer service to get my issue resolved. Thank you.
6 February 2026
Daniel was great
30 January 2026
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