The Agent was helpful and assured to provide the solution to the logging issue. He was calm and patient to assist us. In addition, he suggested a new contract with price reduction etc.
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Review summary
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Reviews shaping this summary
Caitlin was so patient and extremelly helpful Without her persistance this would never have been sorted out I am giving her more than 100% as she went above and beyond and deserves aq medal. What... See more
Lorna was super friendly and helped me sort out the white-listing of some IP addresses. I had no idea what to do, but she guided me through the process and explained exactly what IP addresses are and... See more
Rang Opayo Support as we had an issue in the application where our embedded payment page had stopped working on 02/10/25 and we could not take card payments in the contact centre. Support call answere... See more
Company details
Written by the company
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Contact info
125 Old Broad St, EC2N 1AR, London, United Kingdom
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4.4
Excellent
7K reviews
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Very slow in processing and they are…
Very slow in processing and they are not helpful at all i recommend avoiding this bank
23 March 2026
Unprompted review
Problem that was fixed in a timely…
Problem that was fixed in a timely manner. I explained the problem, The agent explain how to fix the problem. In my opinion the agent was first class.
18 March 2026
Andem helped fix a problem that we have…
Andem helped fix a problem that we have been trying to resolve for weeks.
16 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We had our email hacked and we were…
We had our email hacked and we were unable to get information from our account with Elavon.
Their service was prompt and seemless, many thanks to all
12 March 2026
Unprompted review
Reply from Elavon UK
Good morning. Thank you for taking the time to share your positive experience with our staff. providing excellent customer service is a top priority, and we’re glad your experience reflected that commitment. We appreciate your feedback and look forward to serving you again. Wishing you a great day. Kindly, ^Kortnee
Lovely Chap on the phone.
12 March 2026
Bradley was very calm and helpful…
Bradley was very calm and helpful talking me through things. I was stressed and confused and he made everything more understandable.
6 March 2026
Thank you to Daniel and the team
Thank you to Daniel and the team. Super quick handling of our issue.
6 March 2026
MyOpayo
Daniel was professional and helpful with regards to my enquiry. We received a timely reply to enable us to manage our account.
6 March 2026
Charged and then returned with a fee!
I ordered products from brinsea.co.uk and paid for them. The money was deducted from my account, but the payment was returned with a currency conversion fee. Afterwards I was advised to try paying via PayPal, but again the money was taken and the payment was returned with an error: “PayPal returned an error, please try a different card.”
The payment gateway is completely unusable. I tried many times, with the same result
5 March 2026
Unprompted review
Transaction Error
We had an unfortunate issue with the transactions on our card machines. Majella was supportive, patient, thorough, and communicative during the whole process. Thanks again to the customer service team.
3 March 2026
Unprompted review
Infinite loop of automatic answering
I was directed to the customer call number to make changes to my account, but the automatic answering takes you in a repeated infinite loop that never connects to anything.
Seems like a very convenient way to make it exceptionally hard to cancel or change your service with them, which is just deceptive.
3 March 2026
Unprompted review
Reply from Elavon UK
Thank you for taking a moment to share your experience with us, Jean. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 66895, and we will call you directly to assist. We look forward to hearing from you. Warm regards. ^Heather
Very helpful
Something I had been working on for a couple of months was solved in a matter of minutes with a a very helpful chap.
2 March 2026
Great customer support from Daniel 🤩 …
Great customer support from Daniel 🤩 We were struggling to set up our account but Daniel was really patient in guiding us through each step and explaining how to use the portal, thank you we couldn't have done it without him.
2 March 2026
I received a great customer service…
I received a great customer service from Stuart King
27 February 2026
Lorna was super friendly
Lorna was super friendly, patient, and helpful. She explained everything clearly and gave me exactly the help I needed – plus she made me laugh!
26 February 2026
Reply from Elavon UK
Thanks for the shout out. We're glad you received wonderful service from our agent Lorna and hope all your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
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