The Agent was helpful and assured to provide the solution to the logging issue. He was calm and patient to assist us. In addition, he suggested a new contract with price reduction etc.
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Review summary
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Reviews shaping this summary
Caitlin was so patient and extremelly helpful Without her persistance this would never have been sorted out I am giving her more than 100% as she went above and beyond and deserves aq medal. What... See more
Lorna was super friendly and helped me sort out the white-listing of some IP addresses. I had no idea what to do, but she guided me through the process and explained exactly what IP addresses are and... See more
Rang Opayo Support as we had an issue in the application where our embedded payment page had stopped working on 02/10/25 and we could not take card payments in the contact centre. Support call answere... See more
Company details
Written by the company
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Contact info
125 Old Broad St, EC2N 1AR, London, United Kingdom
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4.4
Excellent
7K reviews
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Daniel Ihaza
Daniel Ihaza was extremely patient and helpful today with my billing query and resolved the matter for me, thank you Daniel.
3 June 2026
Was able to answer my questions
29 May 2026
I was setting up to go live and got…
I was setting up to go live and got confused Danial helped me
28 May 2026
Always great customer service
27 May 2026
Great Support team to help.
22 May 2026
Just spoken to Daniel Ihaza with some…
Just spoken to Daniel Ihaza with some queries on eCommerce site with Opayo. The service was very good, everything was resolved and he was very polite. Thank you
21 May 2026
Simon was exceptional
I spoke to Simon who was incredibly helpful . It was so nice to speak with someone who knew exactly what they were doing and who explained everything very clearly. a big thank you ! The phone was answered immediately too. No waiting around, no hassle.
20 May 2026
TAKES TO LONG TO SET UP ONLINE PAYMENT LINK
TAKING TOO LONG TO SET UP AN ONLINE PAYMENT LINK FOR OUR CUSTOMERS
15 May 2026
Lorna listened to the issue we had and…
Lorna listened to the issue we had and resolved this straight away so we were back up and running within 15 minutes. Great service.
14 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Beware!!! They will ruin your business…
We have been using elavon as our merchant for the last couple of years and recently they starting delaying our payments without any contact. We are a Garden Furniture company and have been trading since 2006 with a 100% perfect record of zero charge backs and zero fraudulent sales. This company has absolutely no understanding of seasonal business so BEWARE! They flagged our account as we became busier than other months in April, really? A company selling garden products becomes busy in April! They have given us just 4 WORKING DAYS to replace them as a merchant or they are demanding £394,000 be transferred in to their bank by 13th May and held as a security deposit. We are now looking at trading through our busiest period of the year without being able to take a payment!!!
5 May 2026
Unprompted review
Reply from Elavon UK
Thank you for taking the time to share your feedback. We understand that your experience did not meet your expectations for great service. Providing a positive experience for our customers is very important to us, and we appreciate the opportunity to learn more. We welcome the chance to speak with you directly and work toward a resolution. Please email us at askelavon@elavon.com with your name, phone number, merchant ID (MID), and reference # 70393 so that one of our ambassadors can assist you further. We look forward to connecting with you soon. Kind regards, ^Kortnee
Lorna (opayo support) was brilliant
Lorna (opayo support) was brilliant, lovely, friendly, most helpful and gave me everything I needed to fix the problems. This lady deserves a gold star and should train the other staff. Excellent experience.
7 May 2026
Andem was very helpful and solved my…
Andem was very helpful and solved my problem quickly. Easy to call and through in minutes, rather than hours with other companies
6 May 2026
Unprompted review
Daniel from the Opayo support helpline…
Daniel from the Opayo support helpline was great, good at his job and resolved my problem in super quick time.
6 May 2026
He was very helpful!
5 May 2026
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