Elavon UK Reviews 

They didn’t pay yet my transaction in has been 3 days. Usually next day i should receive my money. Since i closed my account with them they didn’t pay out my money. I wish I would never signed with them. Now I will raise complaining to the citizen advice and FOS. They shouldnt opérate in uk

I took a two week to Lagos. While I installed am app called OPay the appeared to be working with an inside man as he could see my screen he said the call was about increasing my limit. He ended up stealing about 10 ukp. Too me they are part of the scam. And should be removed from the net

Do not use! They have charged me the incorrect fees for 4 months. Despite me calling them several times and raising an official complaint they still haven’t given me a refund despite admitting in writing they are overcharging! As a small independent business being over charged over and over again impacts us. Trying to get hold of their complaints team is a joke, been on hold for 30 minutes and no one’s answered. I’ve emailed and no reply. Disgusting service for a customer who’s been with you for 4 years.

Great fast response to my query. Resolved the issue at a pace that suited my understanding. Daniel was extremely helpful.

Always great customer care

Daniel was very helpful in resolving my issue

I have contacted Opayo support and Andem helped me with my problem. He was very helpful and resoved my query. Appreciate help

Great customer service, extremely helpful, and polite.

Appalling experience with this company. After signing up, we were persuaded to use a new integration with our website for customer subscriptions. The documentation was terrible. I suspect it hadn't been properly tested. Once live we started getting extra, totally unexplained, fees charged on some transactions. After seeking an explanation, we were eventually told it was penalties from Mastercard because not enough security checking was being carried out. However, the penalty was an EU one - we are a UK company and all our customers are UK based. Later new documentation arrived, we changed the implementation, and our account showed those checks having been passed for each transaction. Still we got the penalties, all simply passed on, with no explanation. Several hundred pounds a month.

Talking to Elavon we got passed from pillar to post, one department blaming the other. In fact I was told at one point they were two separate companies, the old Sage transaction processor and EMS. So no explanation came, ever. After a year gave up and swapped over to Stripe. Implementation took a day, communication is straightforward, fees comparable. And it works!

Now we are being pursued for a small sum. I think because it was so difficult to cancel the contract they kept it running. I submitted a complaint but they repeated the same line as before. Even then, no interest in what was going wrong. Also the moment we cancelled access to our account was blocked, so no way of checking or accessing past data.

Basically, if you are small or medium sized company, don't even think of using them. We have been delighted with Stripe - completely different experience.

Got through quickly on the phone and spoke to Matthew Walters. He was extremely helpful, knowledgeable and patient with my queries. Great customer service all round.

I was fortunate to be dealing with Tim Smith for technical support advise. He was very patience and helpful, found the whole experience very seamless.

Andem was very understanding and knowledgable. I was able to get all problems sorted first time.

Uk based call centre. Helpfull and patient.
Thank you

Good customer service Daniel was very helpful

Daniel Ihaza was extremely patient and helpful today with my billing query and resolved the matter for me, thank you Daniel.

I was setting up to go live and got confused Danial helped me