Ekoflow Ltd Reviews 

697
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its professionalism, efficiency, and well-organized execution. The staff and engineers are frequently described as friendly, knowledgeable, and highly professional, providing helpful advice and support. Many reviewers also appreciate the quick response times and efficient service delivery, often resolving issues promptly. Communication is also a strong point, with people feeling well-informed throughout the process. However, some people mentioned concerns regarding pricing, with specific charges like call-out fees or service costs being perceived as quite high. A few reviewers also felt that initial estimates were significantly higher compared to other quotes received.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its efficiency, promptness, and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their efficiency, politeness, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient service... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting a strong focus on... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding the service efficient and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ryan and his team were very professional from the start. They planned and executed the work expertly, on time and on budget. The inevitable obstacles were overcome in a thoughtful and cost-effective w... See more

Company replied

Rated 5 out of 5 stars

Efficient and prompt service at a reasonable price. I know a bit more about how a Tricel treatment plant works now thanks to the friendly engineer. The receptionist was also super efficient and I was... See more

Company replied

Rated 5 out of 5 stars

Fabulous Service, made the call, the engineer was on site in two hours. Diagnosed the problem and went and got the parts there and then. Returned and fixed the problem, all working again in a matte... See more

Company replied

Rated 5 out of 5 stars

Called you in an emergency a few weeks ago and you manage to arrive 48 hours later and Tom was brilliant and very professional and then your guys came on Friday to pump out tank and they very also pr... See more

Company replied


Company details

  1. Sewage Treatment Plant

Written by the company

At Ekoflow LTD we offer full wastewater treatment from installation, servicing and repairs of sewage treatment plants using genuine parts and spares for leading brands such as Klargester, Tricel, Titan, WPL and Balmoral. Based in Gloucestershire and operating throughout the south-west and surrounding areas, we are able to look after our client's entire range of sewage treatment plants, septic tanks, pumping stations, rainwater harvesters and associated equipment. We offer fault-finding, maintenance, breakdown and repairs of all waste water and clean water systems. The treatment plant and pump station services we offer at Ekoflow are tailor-made to suit your individual requirements. We can also advise on suitable septic tanks and sewage treatment plants for your property. Rest assured that your water treatment is in safe hands. Contact our team for expert advice and recommendations on 01452 247480 or info@ekoflow.co.uk.

Our Affordable Service Packages

From only £15 a month!

From only £15 a month!
Sign up to one of our service packages, to spread the cost of your service and guarantee to lock in this years service rate for 2 years! With 3 levels of packages, each with different levels of cover, something to suit all!* If this is of interest to you, get in touch with our office team today on 01452 247480 or reach out to info@ekoflow.co.uk. *terms and conditions apply.

Contact info

4.8

Excellent

TrustScore 5 out of 5

697 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(697)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is a joy to deal with

This company is a joy to deal with. Very professional from the first engagement, great communication about the visit and great service when the engineer arrived. I couldnt rate them highly enough. Well done, Ryan, Sam & Tom

10 March 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Mark, thank you so much for your time in leaving this review, it is highly appreciated! We will ensure your kind words are passed on to the team.

Rated 5 out of 5 stars

The usual top quality service

The usual top quality service from the team at EKOFLOW, that we have come to know and love! Thanks again.

5 March 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Thomas, thank you for your time in leaving this lovely review! We appreciate the feedback and look forward to the next time we service the system!

Rated 4 out of 5 stars

Ekoflow - predictably excellent

As always Eko flow carried out the serviced promptly, efficiently and confidently. Tom was courteous and friendly.

5 March 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Andrew, thank you for your time in leaving this review. We will ensure your kind words are passed on!

Rated 5 out of 5 stars

A great company

We were impressed with this company from start to finish. The team that did the job were excellent. We were particularly impressed with Sin who project managed the day to day work on site. He consulted with us and adopted a very sensible and careful approach to the work being undertaken.

2 March 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Nick, thank you for your time in leaving this review. We really appreciate your kind words and will ensure these are passed on to Sinisa as well!

Rated 5 out of 5 stars

Friendly and explained the problem

Friendly and explained the problem
in a way i understood.

2 March 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi John, thank you for leaving this review. We are glad to hear our engineer was able to explain the issue in an informative and understandable manner!

Rated 5 out of 5 stars

Really friendly and polite and it was…

Really friendly and polite and it was nice to have the tank completely emptied I would highly recommend and I definitely will be using again thank you :-)

2 March 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Kerry, thank you for your kind words and time in leaving this review. So happy to hear you would recommend us and we look forward to emptying your system in the future!

Rated 5 out of 5 stars

Ekoflow was recommended to us by a…

Ekoflow was recommended to us by a local business man and they met all my expectations.
They were professional, polite, efficient and provided good value for money. I would not hesitate to recommend them to my friends/colleagues.
Thank you for all your hard work Ryan, Sam and team.

18 February 2026
Unprompted review
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Jackie and Steve, thank you so much for your time in leaving this review. We are so pleased to hear we have been able to meet your expectations and appreciate your recommendation! We will pass your kind words on to those involved.

Rated 5 out of 5 stars

Quick service

Quick service, polite, helpful and knowledgeable operative. Good price.

20 February 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Sam, thank you for your review! We are pleased to hear the operative was helpful and knowledgeable, we will ensure this feedback is passed on!

Rated 5 out of 5 stars

Excellent company

Excellent company, always efficient, friendly staff, timely service all at reasonable prices.

20 February 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Thank you so much for your review, and your continued custom!

Rated 5 out of 5 stars

Great, reliable service

I have found Ekoflow very reliable, knowledgeable and easy to deal with, just what you need with a specialist company.

9 February 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Andy, thank you for your time in leaving this review. We are pleased to hear we have met your expectations!

Rated 5 out of 5 stars

The chap that visited was polite knew…

The chap that visited was polite knew what he was looking for .
The company in general has been easy to work with.

17 February 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Mick, thank you so much for your time in leaving this review, we really appreciate it and glad the attending engineer was polite and informative!

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