Edward Hands & Lewis LTD Reviews 

672
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often going above and beyond. The service provided is frequently described as excellent, with many appreciating the clear communication and efficient handling of legal matters. People highlight the quick response times and the supportive nature of the team, making complex situations much easier. However, some customers also noted issues with communication and staff conduct. A few people experienced slow response times, feeling dismissed, and reported instances of rudeness, being spoken over, or having calls ended abruptly.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, thorough, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt service and... See more

Response time

People report positive experiences with response times, highlighting prompt service and availability whenever... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beenita and the team at EHL have been absolutely amazing. We started the house purchase process 9 months ago and the first chain broke down which was incredibly stressful. Beenita was calm, really res... See more

Rated 5 out of 5 stars

From start to finish, Heather Arme and the team at Edward Hands & Lewis were absolutely fantastic! Excellent communication throughout and we felt we were in really good hands. We would really recommen... See more

Rated 5 out of 5 stars

We have twice used Harpreet Grewal's services to write and to review our mirror Wills, and I must say that her knowledge of the subject and the service are both first class. Emails are answered prom... See more

Rated 5 out of 5 stars

Brilliant service from start to finish. Communication was brilliant throughout which i find is rare and Liz Collins, Jodie Bruce and the team were absolutely superb. My house move wasn't straight for... See more


Company details

  1. Lawyer

Written by the company

Edward Hands and Lewis solicitors were established in 1897 and have a strong reputation for legal excellence and client care. We have offices across the Midlands and consultants and lawyers working remotely, dedicated to helping you to achieve your goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

672 reviews

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No recent history of asking for reviews

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4.5

All reviews

(672)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, courteous and efficient

Solicitor Emma Fuller and secretary Zoe-Mae Dalby were professional, courteous and efficient. Emma was especially helpful with advice. Many thanks.

9 November 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Emma & Zoe-Mae and their manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

I have been working with Aneesa Khan

I have been working with Aneesa Khan - very supportive and helpful during the whole process of us purchasing a house! Many thanks

28 October 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Aneesa and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 1 out of 5 stars

2 and a half years… don’t bother

Firstly, they have the 5 star trustpilot widget on their website which is false advertising when it’s actually at 3.5. Not good for a solicitors. Secondly, my partner’s land registry application wasn’t submitted until 16/09/2022, she got the property in March 2020… this is anything to do with pandemic, back logs etc, it’s pure incompetence and was only submitted because we’re buying another property. Avoid them at all costs.

25 October 2022
Unprompted review
Rated 4 out of 5 stars

Efficient and well managed service

Efficient and well managed service, Hannah and Sarah at EHL in Syston were excellent in supporting the sale every step of the way

25 October 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Hannah & Sarah and their manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Excellent service

Aneesa Khan was very helpful and efficient during the process of selling/buying our property. Definitely recommend the services of Edward Hands & Lewis

28 September 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Aneesa and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 1 out of 5 stars

Terrible experience

Terrible experience. Conveyancer was impossible to get hold of, they missed the exchange and completion dates and wouldn't withdraw my funds from the help to buy ISA. This caused a huge amount of stress and financial issues throughout the chain.

7 September 2021
Unprompted review
Rated 5 out of 5 stars

Incredible conveyancing team!...

I cannot thank Sarah and Abbie of EHL Solicitors enough for their exemplary service during our conveyancing matter.

Sarah was our lead conveyancer who really drove the whole process, extremely proactive and diligent, I truly believe we would have had a very different and lengthy experience if it wasn't for her.

Thank you to the conveyancing team at EHL Solicitors Loughborough, I will recommend you far and wide!

Kindest regards

Hannah

30 August 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Sarah & Abbie and there manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

EHL used for conveyancing services for…

EHL used for conveyancing services for the purchase of a new build property.
Beenita Patel was fabulous to deal with, easy to contact by both phone and email and always quick to respond.
All elements of the process were efficiently handled and clearly explained.
I would highly recommend

31 August 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Beenita and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 4 out of 5 stars

Lisa explained matters in a way that I could understood.

In the past I have not had much to do with solicitors but at the end of April this year, I found myself facing, what to me, was complex family related legal matters. I remembered that my daughter had used a local solicitor’s firm, Edward Hand & Lewis, based in Syston, Leicestershire. I asked her opinion and she said she had been very satisfied with the solicitors and other members of the staff she dealt with and that is was very convenient to have local.
I phoned the Syston branch and asked for someone to contact me and gave them some basic information of what I was needing. I received a phone call from Lisa. I explained over the phone the main points I needed advice about and also what would the approximate cost be. As we spoke, I found her to be approachable, understanding, and easy to talk to. I received an email the same day outlining the probable costs of the areas I needed help with. The next day I had made my mind up and I phoned to arrange a meeting with Lisa D as soon as possible. During that 2nd phone call Lisa asked me to start to get certain documents together and to bring them to our first meeting. That same day she sent me an email confirming what she had asked for. We met shortly afterwards. Unlike other solicitors I've had meetings with Lisa explained matters in a way that I could understood. I didn't have to keep asking "what did that mean". Shortly after our first meeting I confirmed that I wanted to instruct Edward Hand & Lewis as my solicitors. We had periodic meetings, interspersed with phone calls, letters, and emails and she would always confirm what we had agreed to do back to me, usually the next working day. At every stage Lisa gave me advice, examples and options leaving it to me to make the final decision. Lisa always had the clients needs at heart. I don’t want to leave out the other staff members I spoke to or met at the Syston branch. They were helpful, understanding and ensured any messages or documentation I left with them were passed on promptly to the appropriate person.
I have no hesitation in recommending Edward Hand & Lewis, Syston branch to deal with your legal problems.

24 August 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Lisa and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Great advice and understanding

Michelle Saxtons' advice has been invaluable in navigating our relationship breakdown. She is very professional but also very understanding and this balance really helped clarify my options moving forward. Highly Recommended

18 August 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Help to buy

Sarah at EHL helped us with redeeming our help to buy equity loan. Fast, knowledgeable service. Everything went smoothly even when the bank were dragging their heels!

12 August 2022
Unprompted review
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Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Sarah and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Huge thank you to Beenita Patel & the…

Huge thank you to Beenita Patel & the EHL team for their help during the purchase of my first property. Any questions or email enquiries were answered quickly and she always kept me informed - a pleasure to deal with! The whole process was very smooth - would highly recommend.

2 August 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Beenita and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Michelle Saxton has been amazing and I…

Michelle Saxton has been amazing and I would happily recommend her services in family and matrimonial matters for anyone who needs advise and help.

15 July 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Thank you Sarah and Abbie!

Would recommend Sarah and Abbie to anyone buying a house! They were really helpful and happy to talk me through things when I needed something explaining more.

10 June 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Sarah & Abbie and there manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

First buy

with the help of Edward hands and Lewis Syston branch, I bought my first property. Great communication skills from Rebecca / Sarah and team.
I can not recommend them enough! Right from the start Rebecca/Sarah were attentive and kept me informed throughout the whole process.
I want to thank you for all of your efforts during the negotiations… I am so glad that I came to an expert

7 June 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Rebecca & Sarah and manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, extremely efficient and professional from start to finish. Beenita Patel and Aneesa Khan are both a credit to Edward Hands & Lewis. Thank you for everything.

27 May 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Beenita & Aneesa and there manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 1 out of 5 stars

Waste of money and time

The whole thing was a terrible experience. Poor communication and waste of my money and time.

I recommend going through the bank and cutting these leechers out. They serve no purpose.

The only thing he was interested to do is selling me his insurance partners.

22 May 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

I reply as the Managing Director of Edward Hands and Lewis Solicitors. We are a regulated firm of solicitors and have been so since 1897. We are extremely proud of our heritage and position within the community. We are aware of the existence of an entirely separate legal entity formerly named EHL Conveyancing. This entity is not us. It is not a solicitors firm. It’s similar name has caused confusion to a number of its customers whom have then placed a Trust Pilot review under our name. We have been able to persuade EHL Conveyancing to change its name to avoid such confusion. It is now called Arrow Conveyancing. We have also launched an appeal with Trust Pilot to have any review that is not ours removed and placed onto Arrow Conveyancing’s platform. If you would like to discuss the above with me please do contact me and I will happily assist.

Rated 5 out of 5 stars

Fast, accurate, friendly service. I could ask for anything better.

Firstly, I can recommend Edward Hands & Lewis for your legal work. Abbie was amazing and walked me through the whole conveyance process. she was friendly and showed great patience with my questions. The whole process was fast and accurate. This is my third time using this group of solicitors and I have been very happy each time. I can highly recommend this company.

20 May 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Abbie and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Making a Will

We have recently used Edward Hands & Lewis to make our Wills. Making an appointment was easy and flexible. Emma was professional and extremely helpful with her knowledge. Overall an excellent experience and we would not hesitate to recommend.
Mr & Mrs Noon

19 April 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Emma and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

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