eharmony Canada Reviews 251

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website well-organized and easy to navigate, even for newcomers, appreciating the ability to create extensive profiles and the thoughtful matching algorithm. Many users also commend the professional service and the secure environment for communication. However, some people were dissatisfied with the subscription model, finding the prices astronomical and reporting unauthorized charges or difficulties with automatic renewals. There are also concerns about the low number of active members, the prevalence of fake profiles or bots, and the lack of photo verification, which makes it challenging to find genuine connections.

What people talk about most

User experience

People report ambiguous experiences with user experience. Some reviewers found the platform easy to sign up... See more

Website

Users describe ambiguous interactions with the website. Many reviewers found the site easy to navigate and... See more

Subscription

Reviewers express significant dissatisfaction with the subscription process. Customers report being locked... See more

Price

Consumers express significant dissatisfaction with the pricing, often describing it as very expensive and a... See more

Service

Customers had ambiguous experiences with service. While some reviewers found the service professional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like that people are here to find a serious relationship. I also like it when eHarmony emails me informing me that they have removed someone for reasons they went against policies. I also appreciate... See more

Rated 4 out of 5 stars

I like seeing the photos so I wonder why some guys don't post any at all? Do you tell them they have more chance of success with art least one pic? I wish it was easier to access my sent likes &... See more

Rated 4 out of 5 stars

Excellent profile management. Payments only debited to my account monthly; eg. Match took a 2 year payment all as once, I felt like I was being robbed.

Rated 4 out of 5 stars

Well I was hoping to see someone that had sent me a like but when i got in you had banned them from site so i am not sure why but anyway you are trying to protect the people paying for this service.


3.5

Average

TrustScore 3.5 out of 5

251 reviews

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Rated 1 out of 5 stars

Extremely disappointing app

Please know I don't like doing these but if it saves someone money and hassle, or if eharmony can tweak their platform then it's for good cause. Considering how much online hype there is about eharmony and how unique it is, that it's 'worth the money' (being it's one of the more pricier apps), I'm truly disappointed. The question set up at the beginning, is actually awesome but I didn't realize it'll only show you people based on your mutual answers in only a pre matching kind of way. I ALSO want the option of seeing other people outside of those answers because matching ''on paper'' is not everything. Also 50% of the profile ''matches'' I see have zero photos. As a female I'm not going to text with someone, let alone match with them, if I don't know what they look like or someone who's put no effort into their profile. When I wrote in asking for even a partial refund due to this, they said some just haven't gotten around to uploading photos or aren't comfortable with it. Practically, it makes dating easier with photos. And, it's a safety issue!! Other apps ask for photo verification in addition to requiring you to add at least 1 photo in order to complete and publish your profile. Lastly, their smallest option is a 6 month commitment and for that reason I expected a lot more. Not looking for bells and whistles, just dating app basics. No monthly "try it and see if I like it" option. Tinder offers 3 month min, Bumble, FB Dating and others are free and offer upgrades. I see no reason why users need to be locked into an app and if it's $50/month for 6 month min, what you deliver should meet what price you're asking users to pay. So I'm stuck paying for an app I'm not using and one that's not effective compared to others. This is not simply a price issue, it's a platform set up issue and honestly I wish I never signed up.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Member For One Year

I have been on Eharmony for one year. I have not met anyone that I will end up marrying, however, I have seen many possible mate profiles and made some friends.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Woderful connections!

Your group provides tips, clues and guidance.Tell-tail signs let me know your monitoring. Keeps a safe respectfull environment.

Very well put together site. I enjoy being here.

16 March 2024
Unprompted review
Rated 4 out of 5 stars

I've gotten quite a few matches

I've gotten quite a few matches. Some better than others. I wish there were more filters, though. I received a lot of matches from very far outside my preferred distance, as well as outside my preferred age range. I don't appreciate receiving profiles of people who do not post a photo - delete them immediately. Also, it would nice if people indicated when their profile photo was taken. Very deceptive to post pics that are from 5-15 years old.

3 February 2024
Unprompted review
Rated 4 out of 5 stars

Photos

The photos are now larger and clear. The similarities shown make it easier to make a decision to chat, talk and meet.

22 January 2024
Unprompted review

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