eharmony Canada Reviews 

262
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform's ability to provide compatible matches and facilitate communication in a safe environment. Reviewers find the site well-organized and easy to navigate, even for newcomers, and value the extensive profile creation process. The detailed questionnaire is also seen as a good tool for understanding personalities and finding honest connections. However, some people mentioned significant dissatisfaction with the subscription prices, which many consider astronomical, and issues with automatic renewals. There are also concerns about the low number of active members, the presence of fake accounts, and matches not aligning with specified preferences. Some users also reported difficulties with the website's functionality, such as conversations not appearing or being unable to log in while abroad.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many finding the platform easy to navigate... See more

Website

People report ambiguous experiences with the website, with some finding it easy to sign up and navigate, and... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing dissatisfaction with unexpected... See more

Service

Consumers find service to be ambiguous, with some reporting positive experiences, such as finding many... See more

Price

Clients share negative opinions on price, with many reviewers finding the service very expensive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like that people are here to find a serious relationship. I also like it when eHarmony emails me informing me that they have removed someone for reasons they went against policies. I also appreciate... See more

Rated 4 out of 5 stars

I like seeing the photos so I wonder why some guys don't post any at all? Do you tell them they have more chance of success with art least one pic? I wish it was easier to access my sent likes &... See more

Rated 4 out of 5 stars

Excellent profile management. Payments only debited to my account monthly; eg. Match took a 2 year payment all as once, I felt like I was being robbed.

Rated 4 out of 5 stars

Well I was hoping to see someone that had sent me a like but when i got in you had banned them from site so i am not sure why but anyway you are trying to protect the people paying for this service.


3.7

Average

TrustScore 3.5 out of 5

262 reviews

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3.7

All reviews

(262)

89 reviews in the last 12 months

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Rated 4 out of 5 stars

I've gotten quite a few matches

I've gotten quite a few matches. Some better than others. I wish there were more filters, though. I received a lot of matches from very far outside my preferred distance, as well as outside my preferred age range. I don't appreciate receiving profiles of people who do not post a photo - delete them immediately. Also, it would nice if people indicated when their profile photo was taken. Very deceptive to post pics that are from 5-15 years old.

3 February 2024
Unprompted review
Rated 4 out of 5 stars

Photos

The photos are now larger and clear. The similarities shown make it easier to make a decision to chat, talk and meet.

22 January 2024
Unprompted review
Rated 1 out of 5 stars

I Joined Dec 23 after many weeks of …

I Joined Dec 23 after many weeks of thinking about it. I unfortunately signed up for a year under their Recommendation Never ever do that, if you dont find someone in max a couple of months then theirs a problem, my search area i took every single state in the U.S. except Hawaii and Alaska plus 2 Canadian provinces by 2 days later i sent them an e mail stating i keep getting the same 20 members over and over again that their site is not generating all the members "impossible" their response was how to enter in search area REALLY i just finished telling them how i had almost every U.S. state plus a couple of provinces so i know how to put places in the search area so i got no help or an answer from them at all. By the 28th i had sent them 3 more e mails complaining how i was a very dissatisfied customer and truly not getting what i paid for that i am still getting the same ONLY 20 members that i have never been so bored in my life. They kept repeating the exact same response , enters places in your search thats all i got everytime.
I felt like i was talking to a robot everytime so i sent them a 5th e mail i was truly fed up and told them to please cancel my subscription that their site was a real joke still seeing the same 20 men after 6 days is not normal and not what i signed up for and that i expected so much more from
E Harmony and that after all these e mails i have gotten not one person to help me. The customer service, the site are horrible the worst i have ever been on. I also told them How can you meet a man when its the same 20 men for 6 days is that the only men from the whole USA plus canada pathetic, well instead of being nice and considerate to a very dissatisfied customer they told me i was bound to pay the monthly fee for the next 11 months that they were not letting me out of my contract i was totally shocked with all my e mails saying how unhappy i was that they literally didnt care about the customer just cared about losing a measly 130 dollars, i told them a reputable company would never treat a customer like that, and that i have never been treated like that. So i told them they dont want to cancel my subscription and make a very unsatisfied customer happy i was calling my credit card company to cancel all future payments. They can take Me to court. I will never Recommend E Harmony to Anyone waste of money, definately a waste of time, no service i truly believe customer service with their repeated answers are all bots.
Dating.com and datemyage yes more expensive but the service is impeccable i had an issue it was solved on the spot money issue it was solved on the spot they care about their customers there is actually 24 hour Customer service phone number you speak to a human. So service is instant. I am definitely going back there where they care and treat you with respect. But no matter what NEVER EVER take. 1 year Subscription that is just plain crazy 3 months should do it.

23 December 2023
Unprompted review

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