EDAPT was the best thing that ever happened to me. Your staff, Sarah, Aubrey, Alizandra, helped me were very patient and supportive. They were both knowledgeable about student loans and understood tec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company has helped me defer my student loan due to my unemployment. Still job searching glad that Edapt has my back. I’m glad b/c before Edapt wasn’t aware of anything related to my student lo... See more
Company replied
I think you have borrowed an angel, Mrs. Lindsey. She has a proclivity for challenging work, not only is Mrs. Lindsey a professional, a prerequisite for being a darned good person but a kind sentient... See more
Company replied
The fact that someone is keeping up with the needed paperwork. It would be better if the person you deal with spoke in American English without the heavy accent. I have a hard time understanding wha... See more
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Company details
Written by the company
We help our clients navigate the complicated process of document preparation for the federal student loan repayment plans. We take great pride in our knowledge of the business and strive to deliver nothing but excellent customer service. Our over 900 five star reviews gives us the confidence to say we're the best at what we do. We look forward to working with you!
Contact info
5000 Birch St suite #3000, 92660, Newport Beach, United States
- (800) 438-2869
- support@edaptusa.com
- edaptusa.com
They have helpful agent who care
I had the pleasure of speaking with Aubrey who is alway helpful and put you at easy make feel comfortable . During this process.
24 September 2025
Reply from EDAPT USA
Hello Keshia,
Thank you so much for your kind words! We’re thrilled to hear that Aubrey made you feel comfortable and supported throughout the process. Her patience and ability to put clients at ease truly reflect the care we strive to provide every day. We’ll be sure to share your feedback with her!
I was extremely hesitant to trust…
I was extremely hesitant to trust anyone who said they could help me with my school loan. I had plenty of scammers to call me and promise me things that sounded too good to be true. So, I did what I always do, I checked them out with the BBB. I read so many wonderful reviews, I decided to trust them. I’m so happy that I did.
2 October 2025
Reply from EDAPT USA
Hello Erma,
Thank you so much for sharing your story and for trusting us after doing your research. That truly means the world to our team. We completely understand how difficult it can be to know who to trust, especially with so many misleading offers out there. We’re so glad you gave Edapt USA the opportunity to help, and even happier to hear that your experience has been such a positive one. Your trust and satisfaction are exactly what we strive for every day!
Thank You!
Very helpful and concise in what to expect.
Aubrey, answered my questions in detail.
Very appreciative.
Thank you!
Melanie Tossell
30 September 2025
Reply from EDAPT USA
Hello Melanie,
Thank you so much for your kind words! We’re glad to hear Aubrey was able to answer your questions in detail and provide the support you needed. We’ll be sure to share your appreciation with her. Please don’t hesitate to reach out if you need anything in the future.
Very happy with service
EDAPT was able to process and understand professionally in the same time make you feel safe and secure about your information being protected. Shenly was very understanding, patient and professional.
26 September 2025
Unprompted review
Reply from EDAPT USA
Hello Arturo,
Thank you so much for sharing your experience! We’re thrilled to hear that you felt safe and confident with how we handle and protect your information. It’s wonderful to know that Shenly’s understanding, patience, and professionalism made such a positive impact. We’ll be sure to share your kind words with her. They’ll mean a lot to the whole team!
The representatives I spoke to were…
The representatives I spoke to were knowledgeable and helpful.
25 September 2025
Unprompted review
Reply from EDAPT USA
Thank you for your kind words! We’re so glad to hear that our representatives were knowledgeable and helpful during your experience. Providing clear answers and support is always our goal. Your feedback means a lot to our team!
Audrey was able to answer all questions…
Audrey was able to answer all questions I had and guide me through the process of renewing my certification. Thanks for knowledge and advice.
25 September 2025
Unprompted review
Reply from EDAPT USA
Hello Christopher,
Thank you so much for sharing your experience! We’re thrilled to hear that Aubrey was able to answer all your questions and guide you through renewing your certification. Her knowledge and willingness to help truly reflect the service we aim to provide every client. We’ll be sure to share your kind words with her.
Aubrey and Jane has been very helpful…
Aubrey and Jane has been very helpful with all the question I have every time I call them.
17 September 2025
Unprompted review
Reply from EDAPT USA
Hello Rhodora,
Thank you so much for your kind words! We’re delighted to hear that Aubrey and Jane have been so helpful and responsive whenever you call. We’ll be sure to share your appreciation with them. Your trust and support truly mean the world to our team!
She took care on answering all my…
She took care on answering all my questions and was really patient with me on setting up my account again
18 September 2025
Unprompted review
Reply from EDAPT USA
Hello Thomas,
Thank you for sharing your experience! We’re so glad our team could answer all your questions and help you get your account set up again. Patience and clear communication are priorities for us, and it’s great to hear that came through. We truly appreciate your trust and are always here if you need anything in the future!
These people are great!
These people are great!! They took care of everything I needed and I did not have to worry for anything.
15 September 2025
Reply from EDAPT USA
Hello Michael,
Thank you so much for the wonderful review! We’re thrilled to know our team could handle everything you needed and give you complete peace of mind. Making the process easy and worry-free is exactly what we strive for. We truly appreciate your trust and support!
Reply from EDAPT USA
Hello Jason,
Thank you so much for the 5-star review! We’re thrilled to hear that our timing worked out perfectly for you. Making the process smooth and efficient is always our goal. We appreciate your trust and support!
I just spent an hour talking with…
I just spent an hour talking with Shenly with a problem sending you updates from advantage. She was very pleasant and we were able to figure it out not that it was easy. I would suggest to anyone to try adapt USA for any education loan needs.
8 September 2025
Unprompted review
Reply from EDAPT USA
Hello Robert,
Thank you so much for sharing your experience! We’re glad to hear that Shenly was able to work through the challenge with you. We know some processes aren’t always easy, so it’s great to hear that together you were able to find a solution. Your recommendation of Edapt USA for student loan needs means a lot to us. We’re grateful for your trust and support!
Experience
Enjoyed the helpfulness from the staff. Made it easy to get back on track
4 September 2025
Reply from EDAPT USA
Hello Genave,
We’re so glad to hear that our staff was helpful and made the process easier for you — getting back on track is exactly what we strive to help our clients achieve. We truly appreciate your 4-star review, and if there’s anything we could do to turn your experience into a full 5 stars, we’d love to hear your feedback.
I really admire how this company is…
I really admire how this company is helping me get this Student Loan fixed and off my line of credit ‼️‼️‼️
4 September 2025
Reply from EDAPT USA
Hello Tamara,
Thank you so much for your kind words! We’re glad to hear that our team has been able to support you in getting your student loans on the right track. Helping clients find relief and clarity with their payments is exactly what we’re here for, and we truly appreciate your trust in us.
They put your mind at ease
They put your mind at ease. They keep you informed of the process.
29 August 2025
Reply from EDAPT USA
Hello David,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to put your mind at ease and keep you informed throughout the process. Clear communication and peace of mind are exactly what we aim to provide for every client. We truly appreciate your trust and support!
Reply from EDAPT USA
Hello Ashley,
Thank you for the 5-star review! We’re so glad to hear that Sophia was patient and insightful during your experience. Her dedication to guiding clients with care and understanding is exactly what we strive for. We truly appreciate your trust and support!
Spoke with John who was very helpful…
Spoke with John who was very helpful and patient with me, he was Great and got me through the process which took quite awhile, can’t thank him enough for all his help Gary C
22 August 2025
Unprompted review
Reply from EDAPT USA
Hello Gary,
Thank you so much for sharing your experience! We’re delighted to hear that John was able to guide you through the process with patience and care. We know these steps can sometimes take time, and it’s great to know he made it manageable. We’ll be sure to pass along your kind words to him. Thank you again for trusting our team!
I always had help and all my questions…
I always had help and all my questions answered. I appreciate it !
22 August 2025
Reply from EDAPT USA
Hello Bryan,
Thank you for your 5-star review! We’re so glad to hear that you always felt supported and had your questions answered along the way. Providing clear guidance and dependable help is what we strive for every day!
The company is great
The company is great. They help me when I needed to handle my payment towards my student loan. I am grateful for your service
21 August 2025
Reply from EDAPT USA
Hello Jasmin,
Thank you so much for your thoughtful review! We’re so glad we could be there to help you manage your student loan payments. Knowing that our service made a difference for you means a lot to us. We truly appreciate your trust and are grateful for the opportunity to support you along the way.
Reply from EDAPT USA
Hello Kristine,
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you felt treated with respect and kindness. We truly appreciate your trust and are always here whenever you need us.
Although I ran into a few hurdles of my…
Although I ran into a few hurdles of my own making. Angel was stupendous. She answered her phone Always. She was On Time. Was thorough and Followed through. with all paperwork. I would highly recommend working with this team and especially Angel. Thank you, Heather C.
19 August 2025
Unprompted review
Reply from EDAPT USA
Hello Heather,
Thank you so much for your thoughtful review! We’re delighted to hear that Angel was able to make such a positive difference in your experience. Her consistency, professionalism, and dedication to following through truly embody the level of service we strive to provide. We’ll be sure to share your kind words with her. Thank you again for the recommendation and for trusting our team.
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