EDAPT was the best thing that ever happened to me. Your staff, Sarah, Aubrey, Alizandra, helped me were very patient and supportive. They were both knowledgeable about student loans and understood tec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company has helped me defer my student loan due to my unemployment. Still job searching glad that Edapt has my back. I’m glad b/c before Edapt wasn’t aware of anything related to my student lo... See more
Company replied
I think you have borrowed an angel, Mrs. Lindsey. She has a proclivity for challenging work, not only is Mrs. Lindsey a professional, a prerequisite for being a darned good person but a kind sentient... See more
Company replied
The fact that someone is keeping up with the needed paperwork. It would be better if the person you deal with spoke in American English without the heavy accent. I have a hard time understanding wha... See more
Company replied
Company details
Written by the company
We help our clients navigate the complicated process of document preparation for the federal student loan repayment plans. We take great pride in our knowledge of the business and strive to deliver nothing but excellent customer service. Our over 900 five star reviews gives us the confidence to say we're the best at what we do. We look forward to working with you!
Contact info
5000 Birch St suite #3000, 92660, Newport Beach, United States
- (800) 438-2869
- support@edaptusa.com
- edaptusa.com
That this company keeps to their vision
My questions each and ever time I called was answered I work with Sophia in the final months getting my student loans paid off. She helped walk me through the steps of who I was to call and also helped when I needed to recertification . All the Edept staff I worked with made the magement of my loans a little less stressful. This company made it a little easier with helping talking to The department of Education and my Service Provider Moehla from when I signed up I would tell my friends and family if they were needing help with their student loans to call Edept . The only issue I have to say that this company should work on is when you call in for help on your student loans is the person who you are talking to should say their name at the beginning and again at the end
19 December 2025
Unprompted review
Reply from EDAPT USA
Hello Melanie,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re truly grateful for your trust and are so glad to hear that Sofia and the rest of our team helped make managing your student loans less stressful. We sincerely appreciate your honest feedback regarding agent introductions on calls. That’s valuable input, and we’ll be sure to share it with our team. Thank you again for your recommendation and for allowing Edapt to support you through such an important journey. We’re always here if you need us.
Student loans paid in full
The help they gave me getting my student loans paid off. I am now debt free.
18 December 2025
Unprompted review
Reply from EDAPT USA
Hello Collen,
Congratulations on being debt free! We’re honored to have been able to support you on your journey to paying off your student loans. Thank you for trusting Edapt with such an important goal, and we wish you continued success and peace of mind moving forward.
Reply from EDAPT USA
Hello Phuong,
Thank you for the 5-star review! We’re glad to hear the process felt easy for you. That’s exactly what we aim for. We appreciate your trust and are always here if you need anything.
Sarah made my experience good and edapt…
Sarah made my experience good and edapt overall has been a blessing in keeping my student loan forgiveness program in order!
9 December 2025
Unprompted review
Reply from EDAPT USA
Hello Leslie,
Thank you for sharing your experience! We’re so glad to hear that Sarah took great care of you and that Edapt has been a blessing in helping keep your student loan forgiveness program on track. We truly appreciate your trust and are always here to support you every step of the way.
Aubrey was very good in this…
Aubrey was very good in this recertification process and guided me through each step of the process until I finally finished the recertification requirements.
8 December 2025
Reply from EDAPT USA
Hello David,
Thank you so much for your kind words! We’re thrilled to hear that Aubrey guided you through each step of your recertification process and made sure everything was completed smoothly. We truly appreciate your trust in Edapt and are always here if you need support in the future.
Aubrey was very helpful
Aubrey was very helpful, patient and courteous. Edapt has been very good with helping me with my school loans and I will continue to use their services.
4 December 2025
Unprompted review
Reply from EDAPT USA
Hello Hannah,
Thank you for the wonderful review! We’re glad to hear that Aubrey’s patience and courtesy made your experience a positive one. We appreciate your trust in Edapt and are grateful that you plan to continue using our services. We're always here to help whenever you need us.
Aubrey was great!
4 December 2025
Unprompted review
Reply from EDAPT USA
Hello Courtney,
Thank you so much for the 5-star review! We’re thrilled to hear that Aubrey was great. She truly cares about providing the best experience for our clients. We appreciate your trust in Edapt and are always here whenever you need us.
How honest and caring and upfront about…
How honest and caring and upfront about the matter and how understanding of my debt
3 December 2025
Reply from EDAPT USA
Hello Catherine,
Thank you so much for your kind words! We’re grateful that you felt our team was honest, caring, and upfront while helping you understand your situation. That’s exactly the experience we aim to deliver. If there’s anything we can do to turn this into a full 5-star experience for you, we’d truly love to know.
Reply from EDAPT USA
Hello Jessica,
Thank you so much for the 5-star review! We’re glad to hear that our team was helpful and that you felt supported throughout the process. We truly appreciate your trust in us and are always here whenever you need anything.
My representative Sophia
My representative, Sofia, made this process seamless for me. She walked me through the process with patience and kindness that has been unmatched when compared to the types of customer service I received in day to day experiences from other companies.
25 November 2025
Reply from EDAPT USA
Hello Tonya,
Thank you so much for your wonderful review! We’re thrilled to hear that Sofia made the process seamless and supported you with such patience and kindness. She takes great pride in providing exceptional service and your feedback will mean a lot to her. We’re grateful for your trust in Edapt and are always here whenever you need us.
time taken to review.
25 November 2025
Unprompted review
Reply from EDAPT USA
Hello Clifford,
Thank you so much for the 5-star rating! We truly appreciate you taking the time to leave a review. If there’s ever anything we can assist you with here at Edapt, we’re always happy to help.
The people have been great everyone had…
The people have been great everyone had done so great explaining things to me. Ive felt like everyone has helped me immensely amd the overall experience has been amazing. The people have been super kind and sweet as well
17 November 2025
Reply from EDAPT USA
Hello Alana,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was clear, supportive, and kind throughout the process, and that you felt truly helped every step of the way. Providing an amazing, stress-free experience is what we work hard for, and we’re grateful for the trust you’ve placed in us. We’re always here if you need anything moving forward.
Quick and Easy assistance
Shen was very helpful and the process was quick and simple!
19 November 2025
Unprompted review
Reply from EDAPT USA
Hello Casey,
Thank you for your review! We’re happy to hear that Shenly provided helpful support and made the process quick and simple for you. We appreciate your trust and are always here if you need anything along the way.
Very fast and the settlement was better…
Very fast and the settlement was better than they quoted me!
13 November 2025
Reply from EDAPT USA
Hello Suzanne,
Thank you for sharing your experience! We’re thrilled to hear everything moved quickly for you and that your end result came out even better than expected. Delivering real relief and peace of mind is exactly what we aim for, and we truly appreciate your trust in us.
The customer service representative, Aubrey was Very helpful.
The customer service representative, Aubrey was very patient and professional.
I had difficulties accessing your site while using my iPhone. Aubrey was very patient.
12 November 2025
Unprompted review
Reply from EDAPT USA
Hello Howard,
Thank you for your feedback! We’re glad to hear that Aubrey was patient and professional while helping you, especially with the issues you experienced on your iPhone. We appreciate you bringing this to our attention, and we’ll look into it to ensure a smoother experience moving forward. We're grateful for your trust and always here to support you.
Appreciative
Shelly was very patient with me getting my information to her as I navigated on my laptop. Everywhere she told me to click took me to the exact page of what she needed for my file. She was very kind in assuring me to take my time and not to worry while I took time to do what she needed me to.
I so appreciated her kindness!
Sharon D Mosmeyer
12 November 2025
Unprompted review
Reply from EDAPT USA
Hello Sharon,
Thank you so much for sharing this thoughtful feedback! We’re so glad to hear that Shenly took the time to walk you through everything with patience and care. Her calm and reassuring approach is exactly the kind of support we strive to provide every client. We truly appreciate you recognizing her kindness. We’ll be sure to share your words with her and the team. Thank you for choosing EDAPT, and for allowing us to be part of your student loan journey!
EDAPT USA staff are friendly and really…
EDAPT USA staff are friendly and really helpful. They are understanding and knowledgeable. Working with EDAPT, gives me an opportunity to find a way to paid off my student loans.
Staffs has a lot of patience and resources to work on their project. I am thankful that I found them.
Now, I am free from my Student Loans.
7 November 2025
Reply from EDAPT USA
Hello Melinda,
Thank you so much for sharing your experience and for trusting Edapt USA to help you along the way! It’s wonderful to hear that our team’s patience, understanding, and guidance made a real difference. Congratulations on being free from your student loans!
We take great pride in helping our clients reach this milestone, and your words remind us why we do what we do. If you ever need support or have questions in the future, our team will always be here for you.
Helped me out a lot and saved me money
Helped me out a lot and saved me money. Was not disappointed.
7 November 2025
Reply from EDAPT USA
Hello Sarah,
We’re so glad to hear that you had a positive experience and were able to save money through our program! Our team works hard to make sure every client feels confident and supported throughout the process, so it’s great to know we delivered on that promise.
You have helped me through my journey…
You have helped me through my journey with these student loans and I thank you !!
3 November 2025
Reply from EDAPT USA
Hello Debbie,
Thank you so much for your kind words! We’re truly grateful to have been part of your student loan journey and are thrilled to know our team made a positive difference. Our goal is to make this process as clear and stress-free as possible, so hearing that you felt supported means a lot to us.
Edapt review
Edapt was consistent with the information I needed to complete the process and flexible which helped me tremendously..
8 October 2025
Reply from EDAPT USA
Hello Felicia,
Thank you for the wonderful review! We’re so glad to hear that our consistency and flexibility made the process easier for you. Our goal is always to provide clear guidance while adapting to each client’s needs. We truly appreciate your trust and support!
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