Eco Pet Parcel Reviews 

415
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, including toys and treats, which are often described as natural and healthy. Many people highlight the fast and prompt delivery service, along with the beautiful and well-packaged items that frequently include personalized notes. Reviewers also appreciate the easy and straightforward ordering process, making the overall experience very positive. However, some customers also noted that everything in the parcel is loose, and they sometimes have to count items, which can be unhelpful when sharing an order or needing extra bags for separation.

What people talk about most

Product

Customers consistently express satisfaction with the products, highlighting the great choice of items and the... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products as wholesome, natural,... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency.... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just what animal lovers needed. Breath of fresh air Love that it’s a family business who obviously research thoroughly to give healthy, novelty items for not just cats and dogs, but horses and ea... See more

Rated 5 out of 5 stars

Ordered two gingerbread men toys from Eco Pet Parcel. Price of the items was very competitive and dispatched very quickly. Items packaged really well and a lovely personalised note was included. The g... See more

Rated 5 out of 5 stars

We’ve bought a couple of the toys and they are amazing. My 8 week old lab puppy LOVES them. They are a great substitute for human hands, feet and any other part of a person our dog would prefer to che... See more

Rated 5 out of 5 stars

My pugs love their treaty boxes from Eco Pet Parcel. They always arrive super quickly and have the loveliest handwritten messages inside from Lydia! There’s an extensive selection of goodies to choos... See more


Company details

  1. Pet Store

Written by the company

Pet parcels for the eco-conscious owner. All of our products are carefully chosen with your pet and the environment in mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

415 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(415)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering

Easy ordering , quickly and great products

28 March 2023
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Thank you for the great review 😊👍

Rated 5 out of 5 stars

Easy to order

Easy to order, efficient service. Delivery was as expected. Regular updates
My dog love her fruit and vegetable chews

19 March 2023
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Happy dogs make us happy 🐶😊 Thank you for the lovely review 🥰

Rated 5 out of 5 stars

Beautiful colourful toys

Beautiful colourful toys, packaged kindly to the environment. The dog loved the covered rope bottle, the monkey and the starfish and got to playing with them immediately.

They looked and felt very well
made / robust

Beautiful as gifts as they feel incredibly special to open due to the lovely packaging and colours

17 February 2023
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Reply from Eco Pet Parcel

What a fantastic review - thank you so much 🥰

Rated 5 out of 5 stars

Our favourite place for dog treats

Always perfect service and great quality treats, with no nasty ingredients. There hasn’t been one that my dog hasn’t liked. Would highly recommend.

22 February 2023
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Thank you for the lovely review 🥰

Rated 5 out of 5 stars

Superfast delivery

Superfast delivery. My 2 dogs love all of the chews.

28 January 2023
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Thank you for the fab review 😊👍

Rated 5 out of 5 stars

High quality products

High quality products, delivered quickly - we have two very happy dogs who love their veggie chews!

13 January 2023
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Happy doggos is what it's all about 🐶🐶❤️ thank you for the lovely review 🥰

Rated 2 out of 5 stars

Parcel is still not delivered despite…

Parcel is still not delivered despite being ordered over 2 weeks ago. Very disappointing.

20 January 2023
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Hi Lucy,

On the day that you placed the order we explained that we were short of one of the items. We spoke and you were happy for us to send the rest of the parcel on at a later date (we were getting a delivery the next week).

The first part of your order arrived but unfortunately the second part has not yet got to you. I have spoken to the couriers who are chasing this up and getting back to me.

I will keep you updated.

Thank you,
Lydia

Rated 5 out of 5 stars

Delivered very promptly and dog loves

Delivered very promptly and lovely eco packing.....Dog loves treats which are already a re-order cos first ones were promptly eaten..

10 January 2023
Eco Pet Parcel logo

Reply from Eco Pet Parcel

What a fab review - thank you 😊👍

Rated 5 out of 5 stars

What a great company!

What a great company! They were very efficient in sending out my parcel and when I received it there was a lovely personal note in there to my pet.

30 December 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Thank you for your lovely review 🥰 We love writing the personalised notes 🐶❤️

Rated 5 out of 5 stars

Quality toys

First time ordering from this company. I ordered 3 of the leather type toys for my 3 dogs. Good choice, good quality toys and I'm hoping they last. I also bought some chew sticks, dogs loved them.

9 December 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Thank you for the great review 🥰 I'm glad your doggos are happy with their toys and treats 🐶🐶🐶❤️

Rated 5 out of 5 stars

Lovely items

Lovely items, quickly posted. Thank you

11 December 2022
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Reply from Eco Pet Parcel

You're welcome 😊 Thank you for your review 👍🐾

Rated 5 out of 5 stars

Great products

My boys always enjoy your products. Photos will follow when Santa’s been.

12 December 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

We love photos 🐶🐶❤️ Thank you for the great review 😊👍

Rated 5 out of 5 stars

Amazing products and services

As usual amazing product and fast delivery.
My dog love them and there is no hiding them once they arrive, she knows.

17 October 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

They are far too clever 😂 Thank you for your fab review 😊👍

Rated 5 out of 5 stars

Brilliant

I really like this company.
They have a great selection of natural toys for my fur baby.
Also have a fantastic selection of meat free treat. The order comes well packed with a lovely little note to the fur baby it’s for.
When it is delivered she knows it’s for her.
Her face lights up.
Thank you so much to the people that work there.

16 October 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

You're very welcome. This review is so cute 🐶❤️ Thank you so much 🥰

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