Eco Pet Parcel Reviews 

417
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, including treats and toys, which their pets absolutely adore. Reviewers frequently highlight the fast delivery service and the straightforward, easy ordering process. Many appreciate the thoughtful packaging, often including lovely personalized notes, enhancing the overall customer experience. Consumers frequently express high satisfaction with their purchases and often recommend the company for its excellent products and service. Many people appreciate that the treats are healthy and natural, providing better options for their pets compared to other market offerings.

What people talk about most

Product

Customers had positive experiences with products, with many reviewers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products as lovely, wholesome,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

People report positive experiences with order, highlighting the ease of finding items and the quickness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered two gingerbread men toys from Eco Pet Parcel. Price of the items was very competitive and dispatched very quickly. Items packaged really well and a lovely personalised note was included. The g... See more

Rated 5 out of 5 stars

Just what animal lovers needed. Breath of fresh air Love that it’s a family business who obviously research thoroughly to give healthy, novelty items for not just cats and dogs, but horses and ea... See more

Rated 5 out of 5 stars

We’ve brought a few orders from here now, they always come on time and we’ve never had any problems. They are reasonably priced compared to most shops ect . Would highly recommend

Rated 5 out of 5 stars

My pugs love their treaty boxes from Eco Pet Parcel. They always arrive super quickly and have the loveliest handwritten messages inside from Lydia! There’s an extensive selection of goodies to choos... See more


Company details

  1. Pet Store

Written by the company

Pet parcels for the eco-conscious owner. All of our products are carefully chosen with your pet and the environment in mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(417)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing products and services

As usual amazing product and fast delivery.
My dog love them and there is no hiding them once they arrive, she knows.

17 October 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

They are far too clever 😂 Thank you for your fab review 😊👍

Rated 5 out of 5 stars

Brilliant

I really like this company.
They have a great selection of natural toys for my fur baby.
Also have a fantastic selection of meat free treat. The order comes well packed with a lovely little note to the fur baby it’s for.
When it is delivered she knows it’s for her.
Her face lights up.
Thank you so much to the people that work there.

16 October 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

You're very welcome. This review is so cute 🐶❤️ Thank you so much 🥰

Rated 4 out of 5 stars

Very good

Only dropped a star as despatch info is vague. No tracking number. Other than that brilliant service and products. My 2 dogs love them.

10 October 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Hi Linda,

Thank you for your feedback.

We have now added a new feature to our website which will automatically send tracking details via email to customers as soon as their parcel is dispatched.

We're glad Poppy and Pickles loved their treats.

Rated 5 out of 5 stars

Yummy treats

Although I had an issue with my delivery it was dealt with very efficiently. Lovely products which Dylan loves so they must be yummy, he gets very excited when I open the box.

23 September 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Aww, I'm glad to hear Dylan is excited for his treats 🐶❤️ Thank you for your lovely review 🥰

Rated 5 out of 5 stars

Molly

Molly Loves her chews. They last a long time compared to other brands.

30 September 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Thank you for your lovely review 🥰

Rated 5 out of 5 stars

Ordered some treats for my 3 fur…

Ordered some treats for my 3 fur babies. They all loved them & happily munched them all. My only complaint is that they were smaller than I thought they would be. Other then that will definitely order again 😊

7 September 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Thank you for your review 😊 I'm glad your fur babies loved the treats 🐶🐶🐶❤️ All of our products have sizes in their descriptions, but if you would like some real life photos next to ordinary objects, please let us know as we know it can sometimes be hard to shop online 👍

Rated 5 out of 5 stars

Great

Very happy doggies

9 June 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Thank you for your review 😊🐶❤️

Rated 5 out of 5 stars

Quick and efficient service with a…

Quick and efficient service with a lovely note for my dog x

19 May 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

I very much enjoy making sure every dog has a personalised message, I rely on their paw-rents to read it to them 😂

Rated 5 out of 5 stars

Excellent service

Excellent service
Fast delivery
My puppies love everything

4 May 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Thank you for spending time reviewing us 😊❤️

Rated 5 out of 5 stars

My dog loves these and I love that they…

My dog loves these and I love that they aren't messy or greasy to handle and have good ingredients. The parcel arrived promptly and was nicely packaged in carboard and paper.

23 April 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

I'm glad you and your furbaby both love our products 😊❤️ Our packaging is chosen for it's eco-friendly qualities 💚

Rated 5 out of 5 stars

First time order and loved it!

First time order. Beautifully packaged, and addressed personally to the pets the items were for.A very personal touch inside the box with the treats, a little gift card to the pets. Lovely natural treats, which the dogs wanted there and then. Will order again. Great gift idea too for something different.

30 March 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Thank you for your lovely review! It helps other paw-stomers find us 😊❤️🐾

Rated 5 out of 5 stars

My puppy loves his orders always lovely…

My puppy loves his orders always lovely packed and nice little note in there too fast delivery also wouldn’t order from anywhere else

29 March 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Thank you for your review 😊 I love writing the personalised notes ❤️🐾

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, packaged well and with some thought. Treat are great quality and reasonable size.
I tried this company as an alternative to another mainstream company for veggie chews, works out a little bit more expensive but that is for postage and I do get a few more, even though they are smaller. Plus supporting an independent business.

25 March 2022
Eco Pet Parcel logo

Reply from Eco Pet Parcel

Thank you for your review and support 😊👍 I also like to support independent businesses ❤️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look