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EconomyBookings Reviews 

154,251
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 24,481 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the online reservation process incredibly fast, comprehensive, and very easy to navigate without experiencing any unnecessary hassle. Travelers frequently praise the highly competitive rates and mention that finding a suitable vehicle takes minimal effort while offering great choices and clear pricing. However, some customers also noted that websites can sometimes be difficult to use and modifying existing bookings can prove quite inconvenient. A few other people also felt that optional extras, unexpected fees, or mandatory insurance additions can quickly make initially cheap rentals much more expensive than anticipated.

What people talk about most

Booking process

Clients share positive opinions on booking process, noting that the system is straightforward, very easy to... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting that the platform is easy to... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the competitive rates and ability to find... See more

Service

Customers had ambiguous experiences with service, as while many reviewers praised fast, helpful staff, smooth... See more

Website

Users describe ambiguous interactions with website, while many reviewers praise the platform as easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Simple process. Not first time using this site, so to save the hassle and disagreements we had the first time we used Economy Bookings we have learnt to purchase add on services such as insurance and... See more

Company replied

Rated 4 out of 5 stars

Check the total price when comparing. Some "cheap" companies end up more expensive due to optional extras (such as insurance - who can afford a $5500 excess). Some insurance includes roadside assistan... See more

Company replied

Rated 4 out of 5 stars

your pricing seems to be very competitive. I do not like the secret supplier as I don’t want to be near the airport, but turns out the supplier is thrifty, on the anirport and they have been good in... See more

Company replied

Rated 4 out of 5 stars

Website difficult to use. telephone number elusive, customer support useless. Once you manage to rent, the service is good.

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service

About EconomyBookings

Written by the company

Book Your Next Car Rental
with EconomyBookings

EconomyBookings.com EconomyBookings is a global online car rental comparison platform, founded in 2008 and trusted by over 4 million customers worldwide. The platform helps travelers find and book affordable rental deals from over 800 car rental suppliers, including major brands like Sixt, Hertz, Avis, Dollar, Budget, and Enterprise, as well as trusted mid-range and local providers across more than 20,000 locations in 150 countries. As a car rental broker, EconomyBookings lets customers search, compare, and book vehicles directly through the platform, with reservations fulfilled by the rental companies themselves. This model allows travelers to access a wide range of options, from compact city cars to spacious SUVs and minivans, review transparent pricing with a full cost breakdown before booking, making it easy to find the best value for any trip. EconomyBookings offers free cancellation up to 48 hours before pickup on eligible bookings, giving travelers flexibility to adjust their plans without penalty. The platform also provides 24/7 multilingual customer support to assist at every stage of the rental process, from booking through vehicle return. The platform's commitment to service quality has been recognized with multiple industry awards. EconomyBookings earned the prestigious Magellan Awards Gold Winner distinction in both 2023 and 2024. The company has also consistently achieved the Feefo Platinum Trusted Service Award from 2022 through 2026, a recognition reserved for businesses that maintain three consecutive years of Gold Trusted Service status based on verified customer feedback - reflecting sustained excellence in customer satisfaction. EconomyBookings is available in multiple languages and partners with leading travel metasearch engines such as Skyscanner, Kayak, and Autorentals, making its inventory accessible to millions of travelers worldwide. Whether booking for business, family holidays, or one-way trips, EconomyBookings is committed to making car rental straightforward, transparent, and stress-free.

We Make Car Rentals Easy and Cheap for You

Written by the company

Your Opportunity to Save
Thanks to established relationships with a wide range of rental companies, we provide access to competitive rates, allowing you to make cost-effective rentals. Explore the road with confidence knowing you've secured a great deal.
Where Booking Meets Simplicity
Our website is designed for easy navigation, enabling you to effortlessly choose, compare, and book a car anywhere in the world. Efficient search tools and an intuitive interface make the rental process straightforward and enjoyable. Enjoy the journey from the very beginning.
Experience You Can Rely On
Our long-standing presence in the car rental industry signifies not just reliability but a commitment to delivering exceptional service. By choosing us, you ensure not only a car but also an experience you can rely on.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

154K reviews

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4.4

All reviews

(154,251)

34,032 reviews in the last 12 months

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Rated 5 out of 5 stars

Upfront with the best price

Upfront with the best price, gives valid options of extra insurance

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Melinda,

Thanks for sharing this — upfront pricing and clear extra insurance options make a booking much easier to choose with confidence. Glad the best price came through plainly, and that the options were easy to compare. Wherever the next trip takes you, hope it goes just as smoothly.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars
EconomyBookings logo

Reply from EconomyBookings

Hello, André,

Glad the booking felt easy and the price came through well — that’s a tidy combination to find. Thanks for taking the time to mention it; simple trips are always good news. Wherever the next trip takes you, hope it goes just as smoothly.

Lisa Whitmore
Community Relations

Rated 3 out of 5 stars

Very good

Fast and easy

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Lesley,

Fast and easy is a nice, clear way to put it — thanks for sharing that, and for giving the booking such a simple summary. Glad it kept out of the way of the trip. Whenever the next one comes around, we’d be glad to have you back.

Ethan Carter
Feedback Manager

Rated 1 out of 5 stars

Don’t reply at all, seems like a scam

no contact, they completely ignore the customer and do not take any responsibility

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Lukasz,

Being left with no reply at all, and feeling like nobody’s taking responsibility, makes the whole thing feel stuck. That shouldn’t be the end of the conversation. Without the booking number and the message trail, we can’t check where the contact broke down or whether a reply was missed. If you want this looked into, send your booking number, the email used for the reservation, and a screenshot or copy of the messages to community@bookinggroup.com. If you already chased this before, include those dates too so the team can trace it properly.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Nice easy and cheap

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Jose,

Easy and cheap is a pretty solid combo — thanks for sharing that. Glad the booking came through that way for you. Whenever the next trip comes around, we'd be glad to have you back.

Ethan Carter
Feedback Manager

Rated 1 out of 5 stars

I Don’t received my money cancellation

I Don’t received my money cancellation

6 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Nilda,

A cancellation with no money back yet is frustrating, especially when you’re waiting for the refund to show. If the cancellation was confirmed, the credit normally goes back to the original card, and the bank can still take a few business days to post it. If the booking was outside the free-cancellation window or marked non-refundable, the booking conditions may not allow a return. Without a booking number, we can’t check the status properly here. If you send your reservation number and cancellation confirmation to community@bookinggroup.com, the team can look into it.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Easy to use and get prices

Was easy to make an enquory and booking

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Esmarie,

Making the enquiry and booking easy is great to hear — thanks for letting us know. Glad the process felt straightforward from the first step through to the booking itself. Whenever the next trip comes around, we’d be glad to have you back.

Ethan Carter
Feedback Manager

Rated 3 out of 5 stars

generally user friendly

generally user friendly. All good

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Tat Loke,

Good to hear it felt generally user friendly, and that “all good” was the end result. Thanks for taking the time to share that — straightforward feedback like this is always appreciated. Hope the next booking is just as easy.

Ethan Carter
Feedback Manager

Rated 4 out of 5 stars

price quality of car

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Susan,

Good to hear the price and the car quality both landed well — that’s the bit that usually makes a booking feel worthwhile. Thanks for taking the time to leave a note. Whenever the next trip comes around, we’d be glad to help again.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

WAS EASY USER FRIENDLY

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Kerry,

Easy and user friendly is a lovely bit of feedback to get — thanks for taking the time to share it. Glad the booking felt straightforward from start to finish. Whenever the next trip comes around, we’d be glad to have you back.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Excellent smooth and good price

Excellent smooth and good price

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Lydia,

Great to hear it felt smooth and came in at a good price — that’s the kind of combination that makes a booking feel worth it. Thanks for coming back to share it. Whenever the next trip comes around, we’d be glad to help again.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Great price

Great price

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Anna,

A great price can make the whole booking feel a lot easier, and it's good to hear that was the bit that landed. Thanks for letting us know — glad this one felt like solid value. Whenever the next trip comes around, we’d be glad to help again.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Value

Value for money

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Rikkilee,

Value for money is exactly the sort of thing that makes a booking feel worthwhile. Glad that came through for you, and thanks for letting us know. Whenever the next trip comes around, we’d be glad to help again.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

service

service and price

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Tamas,

Service and price are the two things that tend to make or break a booking, so it’s great to hear both worked well for you. Thanks for taking the time to share that. Whenever the next trip comes around, we’d be glad to help again.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Easy website

Easy to find what I wanted, clearly stated details, layout was standard which also made it easy to locate what I wanted.

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Jordan,

Clear details and a standard layout go a long way — glad the right thing was easy to find. Nice to hear the page made sense at a glance, too. Whenever the next trip comes around, we’d be glad to help again.

Ethan Carter
Feedback Manager

Rated 1 out of 5 stars

multiple bad interactions

original book canceled, called to correct and person was not helpful or knowledgeable and website did not work on the payment page on mobile.

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Michael,

Your original booking being cancelled, then finding the payment page wouldn’t work on mobile, is a frustrating mix. If the payment step never completed, the reservation may not have been confirmed yet — the confirmation email and number are what make it live. The call should still have been clearer than that. If you want the case checked, our support team via the Help Center on the website can review the booking number and the device/browser you used.

Ethan Carter
Feedback Manager

Rated 3 out of 5 stars

Prices changed

Prices changed. I accidently logged off site and withing 5 minutes the prices went up approximately $50 and the insurance went up $7.00.

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Kathleen,

A $50 jump within five minutes, plus another $7 on the insurance, is frustrating — especially when you’d only just logged off and came back. That’s a pretty sharp change, no two ways about it. If the quote hadn’t been fully confirmed yet, both the car rate and the insurance price can refresh against live availability and supplier settings. Once the reservation is confirmed, that booked total is the one that should stand. If you still have the earlier screen and the final confirmation, comparing the two usually shows exactly where the change happened.

Ethan Carter
Feedback Manager

Rated 4 out of 5 stars

It was straight forword and details…

It was straight forword and details were explained
clearly.

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Joy,

Clear details and a straightforward process make a big difference — thanks for leaving that note. Glad the explanation came through clearly and that the booking felt easy to follow on your side. Wherever the next trip takes you, hope it’s just as simple.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

Best price good and fast service

Best price good and fast service

24 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Ilan,

Glad the price and speed both landed well, Ilan — that’s a solid combination to come away with. Thanks for letting us know; when both parts are working, it makes the whole booking feel a lot simpler. Hope the next one’s just as easy.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

Esy booking

26 September 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Sui,

An easy booking is a lovely thing to hear about — thanks for letting us know it was that straightforward. Glad the process felt smooth on your side, and wherever the next trip takes you, hope it stays just as simple.

Lisa Whitmore
Community Relations

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