Eco Haus Solutions Reviews 76

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their efficiency, politeness, and professionalism, highlighting their positive attitude and tidiness during work. Many people are very satisfied with the high standard of service and quality of work, noting that jobs are completed effectively and with minimal disruption. However, some customers also noted issues with communication, particularly between the office and fitters, leading to misunderstandings about job requirements. A few other people also felt that the pricing was high compared to local firms, and some expressed dissatisfaction with sales tactics, particularly regarding perceived pressure or a lack of sensitivity towards certain customers.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the politeness, professionalism, and efficiency of... See more

Service

Clients share positive opinions on service, frequently highlighting the efficiency, politeness, and... See more

Quality

Reviewers highlight positive aspects of quality. Customers are very satisfied with the results, noting that... See more

Product

Users describe ambiguous interactions with the product. Some customers praise the efficiency and good quality... See more

Price

People report ambiguous experiences with price. Many reviewers found the company to be expensive, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Installation technicians were very good, well organised and efficient. Did the job to a high standard with the minimum of disruption, cleaned up well on completion and left house as they found it, ver... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Crafted for Clarity. Built for Efficiency. Styled for Life. At www.EcoHaus.Solutions we design and install double glazing that combines timeless beauty with intelligent engineering. Eco Haus Solutions Ltd (t/a Eco Haus), company no. 16527712, registered office: 86-90 Paul Street, London EC2A 4NE. Freephone number: 0800 066 5210.


Contact info

4.1

Great

TrustScore 4 out of 5

76 reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

Great customer service and fitters, but VERY pushy sales team

We're happy with the work so far and we plan to have the rest done in the near future. The customer service team have been great.
The only problem we're having is with the sales team that know my father has had 3 strokes and keep constantly ringing him to push him for more work to be done. They keep ringing him directly even after his number has been taken off the system. My father isn't supposed to walk on his own so I need to be there if anyone visits. The 1st visit my father fell over whilst getting his cheque book out of a drawer and Paul the sales guy left him lying on the floor while he went in the other room to write the 2 cheques he needed before helping him up. Since then they've booked 3 more visits with my father and not through me (which I cancelled). My father has carer's coming 4 times a day so he needs the work to be done a bit at a time to suit him not all at once to suit sales. UPDATE 15th January...The sales team yet again rang my dad directly and got him to agree to ANOTHER appointment today without my knowledge!!! Just got another 5k out of him🤦🏻‍♂️

18 November 2025
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Reply from Eco Haus Solutions

Dear Mick, we are very concerned to read this, we hope your father is okay and sincerely apologise for any upset caused, we're now investigating and rest assured we will take any necessary action where required. We'll be in touch accordingly.
Best regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Window glass replacement.

We had all the glass in the windows of the house replaced.We were told a price that included a government grant and it was very reasonable.The surveyor that came out to measure the windows was very thorough and polite.The time and date we were given for the installation was adhered to and the two lads who turned up to do the job were excellent.They put sheets down in all the rooms upstairs and the stairs so there was minimal mess.The whole job was done in about 4hrs and we are very pleased with the finished product.If you want your windows replacing with A graded glass this is the firm to use.

15 December 2025
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Reply from Eco Haus Solutions

Thank you John for taking the time to share your thoughts on your order, it's great to read how you found the process and you're happy with your new A-grade glass installed by Steve and the team.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 4 out of 5 stars

Installation technicians were very efficient

Installation technicians were very good, well organised and efficient. Did the job to a high standard with the minimum of disruption, cleaned up well on completion and left house as they found it, very pleased. 😀

5 December 2025
Eco Haus Solutions logo

Reply from Eco Haus Solutions

We are really pleased to read your feedback! It's great to know you found our organisation and tidiness very good, our installers James and everyone in the team will be very happy to know this.
Thank you, and all the best,
Eco Haus
www.EcoHaus.Solutions

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