The ecoblaze website is easy to use and find the product you want. Delivery for my order was free and quick given it included Easter. The firelighters are in a cardboard box and were packed into a l... See more
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Review summary
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Reviews shaping this summary
Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... See more
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Looking for an economical and environmentally sustainable way of lighting the fire and these seemed to be the best I could find. Having used now a couple of times they keep the light for the le... See more
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Incredibly pleased with this purchase. I didn’t expect to be able to light a large log burner with just 1 eco firefighter, but have now done so on each of the 3 occasions I have tried. So a great savi... See more
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Company details
About ecoblaze
Written by the company
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Contact info
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, United Kingdom
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4.4
Excellent
532 reviews
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ecoblaze Wood Wool Firelighters
We have used these for a long time now and wouldn't use anything else. You only need one or two to get your fire started and they're brilliant.
Delivery was very quick as well.
19 February 2026
Reply from ecoblaze
Thank you for your continued support — it really means a lot to us!
We’re so pleased to hear you wouldn’t use anything else and that just one or two does the job for you. That’s exactly what we aim for — simple, effective, and reliable every time.
Great to know delivery was quick as well. We truly appreciate your lovely feedback and look forward to supplying you again soon!
Kind regards,
NH
If you’d like to leave us a Google review, you can do so here:
https://g.page/r/CUNM9QJ07AXkEBM/review
They make lighting our wood burner so…
They make lighting our wood burner so easy and quick
25 February 2026
Reply from ecoblaze
Hi Pauline,
Thank you for your feedback! We’re delighted to hear that our firelighters are making it easy and quick for you to light your wood burner.
We really appreciate your support and look forward to supplying you again.
Kind regards,
KM
So quick from ordering to delivery
So quick from ordering to delivery. I ordered 1 box of 200 ecoblaze firelighters at 13:30 and these were delivered and received just after 10:00 the next day. Excellent process
19 February 2026
Reply from ecoblaze
Hi Coulis,
Thank you for your fantastic feedback! We’re delighted to hear how quickly your order of 200 Ecoblaze firelighters arrived — that’s exactly the level of service we aim to provide.
It’s great to know you were pleased with the whole process from ordering through to delivery. We really appreciate your support.
Kind regards,
KM
Excellent fire lighters
Excellent fire lighters. Will buy again and would very much recommend
23 February 2026
Reply from ecoblaze
Hi Sam,
Thank you for your great feedback! We’re delighted to hear you’re happy with the fire lighters and that you would recommend them.
We really appreciate your support and look forward to your next order.
Kind regards,
KM
Box of 200 lighters delivered in a…
Box of 200 lighters delivered in a couple of days. Two lighters very effective, odourless excellent size kept with kindling.
18 February 2026
Reply from ecoblaze
Hi David,
Thank you for your feedback! We’re pleased to hear your box of 200 lighters arrived quickly and that you’re finding them effective, odourless, and a great size to keep with your kindling.
We really appreciate your support and look forward to supplying you again.
Kind regards,
KM
It does exactly what it says on the tin
Delivery was prompt and the product did a superb job of renovating my stove which had some rust after a chimney leak. A light sand and three applications and it is as good as new. The cream is easy to apply and there is no danger of damage to surrounding areas or runs as with a spray. I highly recommend it.
18 February 2026
Reply from ecoblaze
Hi Neil,
Thank you for your fantastic feedback! We’re delighted to hear that the product worked so well in renovating your stove and that you found it easy to apply. It’s great to know the finish turned out as good as new and that you appreciated the control compared to using a spray.
We really value your recommendation and your support.
Kind regards,
KM
Reply from ecoblaze
Hi Janet,
Thank you for your feedback! We’re pleased to hear that you were happy with the price and that your delivery arrived on time.
We really appreciate your support.
Kind regards,
KM
Ecoblaze are tops.
Great company as they always deliver. Great prices and speedy delivery. I highly recommend Ecoblaze.
22 February 2026
Reply from ecoblaze
Hi Roger,
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with our prices, speedy delivery, and consistent service.
Your recommendation really means a lot to us — thank you for your continued support of Ecoblaze.
Kind regards,
KM
Reply from ecoblaze
Thank you for the five-star review!
We’re so glad to hear that you’re happy with both the quality of your fuel and the delivery service. We look forward to helping you keep the fire burning in the future! Kamva - CS Team
Good product and nice sized as we have…
Good product and nice sized as we have had some previously from other companies which were rather small and therefore we ended up having to use 2 at a time.
Quick delivery although not 1-2 days as Evri is used which is very hit and miss in our area. Not the fault of Ecoblaze..
16 February 2026
Reply from ecoblaze
Gemini said
Thank you for the detailed feedback!
We are delighted to hear that you’re finding the logs to be a much better size than what you’ve received elsewhere—getting that "single-log burn" right is key to making the fuel last.
Regarding the delivery, we appreciate your patience and your understanding that the local courier schedule can vary. We're glad they got to you relatively quickly regardless! We’ll keep your comments about the 1-2 day window in mind as we monitor our shipping partners.
Thanks for choosing Ecoblaze! Kamva - CS Team
A quality product
A quality product, I have tried other options (a bit cheaper) but not the consistent quality,
20 February 2026
Reply from ecoblaze
Thank you for the fantastic review!
We really appreciate you highlighting the consistency of our fuel. While it’s often tempting to try the cheaper alternatives, we take a lot of pride in ensuring our quality never wavers so you get a reliable burn every time. It’s great to know that the difference is noticeable!
Thanks for choosing us and for the support. Kamva - CS Team
Excellent products at great prices.
Excellent products at great prices.
I was however disappointed to see my latest order being shipped with the worlds worse courier (Evri).
I know delivery is free and that’s great but I’d rather pay for delivery and have it delivered by a decent courier.
Probably won’t order again.
16 February 2026
Reply from ecoblaze
Thank you for your honest feedback. We're glad you enjoyed the product and prices, but we are truly sorry to hear that the choice of courier has discouraged you from shopping with us again.
We know how much a delivery experience can make or break an order, especially in areas where certain couriers are less reliable. We use various partners to keep our delivery free, but we take your comments about wanting a premium shipping option seriously.
I’ll be passing your feedback directly to our logistics team as we are constantly reviewing our courier performance. We’d love the chance to win you back in the future. Kamva - CS Team
Great product Poor service
Using Evri in The Borders means we are highly unlikely to receive our orders the next day as promised. If at all often.
When the boxes were late I tried to contact you but your email bounced back and your phone lines were constantly engaged
16 February 2026
Reply from ecoblaze
Thank you so much for reaching out!
We really appreciate your feedback. We will have our technical team look into the issue you experienced with the emails.
We are very sorry to hear about the delays. We will escalate the matter and have out Customer Service Team look into this. Kamva - CS Team
Fast & free delivery-discounted product
Made the order via the Facebook webpage as the product was on offer (50% cheaper than I usually pay). Ordered at the weekend, product arrived on the following Tuesday. Great comms throughout with fast and free delivery 👍
15 February 2026
Reply from ecoblaze
Thank you for the fantastic 5-star review!
We’re so glad you were able to snap up that deal on Facebook—50% off is a win in anyone’s book! It’s great to hear that the communications kept you in the loop and that the delivery arrived so quickly after the weekend.
We appreciate the support and look forward to seeing you for your next order! Kamva - CS Team
Quick response.
15 February 2026
Reply from ecoblaze
Short and sweet—we love to see it!
Thank you for the review. We aim to keep our support as efficient as possible, so it’s great to know you appreciated the quick turnaround. Kamva - CS Team
Great value for money and these are…
Great value for money and these are great firefighters.
15 February 2026
Reply from ecoblaze
Hi Janet,
Thank you for your feedback! We’re delighted to hear that you find our firelighters great value for money and effective for lighting fires.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Fantastic product and delivery was…
Fantastic product and delivery was ahead of schedule. Well done, Ecoblaze. Top service 🌟🌟🌟🌟🌟
20 February 2026
Reply from ecoblaze
Hi Mark,
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with the product and that delivery arrived ahead of schedule.
We really appreciate your support and the 5-star rating — it means a lot to us!
Kind regards,
KM
Great delivery service
15 February 2026
Reply from ecoblaze
Hi Craig,
Thank you for your feedback! We’re glad to hear you were happy with our delivery service.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Essentially fires
Couldn’t manage my firebox without Ecoblaze, be it starting my fire or boosting the embers
8 February 2026
Reply from ecoblaze
Hi Carol,
Thank you for your wonderful feedback! We’re thrilled to hear that Ecoblaze firelighters make managing your firebox so much easier, whether starting a fire or boosting the embers.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Excellent products across the range
Excellent products across the range. Speedy delivery. Easy web site
19 February 2026
Reply from ecoblaze
Thank you for your feedback! We’re delighted to hear that you’re happy with our products, enjoyed speedy delivery, and found our website easy to use.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
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