ecoATM Reviews 26,838

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the ease and convenience of the process, appreciating the quick cash for their old devices. Many people find the service straightforward and user-friendly, making it a good option for decluttering and getting some money for unused electronics. The multiple payment methods are also a plus, and the overall experience is often described as efficient and simple. However, some customers were dissatisfied with the payouts, feeling that the offers were too low, especially compared to online quotes or selling privately. There were also occasional issues with the machines, such as faulty cables, problems with selfie verification, or units failing to connect to devices. A few people also mentioned slow processing times and concerns about the accuracy of the device evaluation, leading to lower-than-expected offers.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently praising the process as easy to navigate,... See more

Product

Users describe ambiguous interactions with the product. Many customers report issues with the machine not... See more

Price

Consumers find price to be ambiguous. Many reviewers express dissatisfaction with lowball offers, hidden... See more

Value for money

Reviewers mention ambiguous feedback about value for money. Many customers express disappointment, feeling... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers praised the quick and easy payment process,... See more

Based on these reviews

Rated 4 out of 5 stars

The process is extremely simple and easy to follow, so I'd definitely use this service again if needed, but the payout for the brand and type of phone could be better. The two phones I used were bot... See more

Company replied

Rated 4 out of 5 stars

The process of selling a phone without the worries of being scammed by selling online. You take a huge cut from what you would get selling privately but sometimes you have to weigh your options. What... See more

Company replied

Rated 4 out of 5 stars

The first time through the process I got to the end and the camera photo of me didn't process properly. It recommended I try another Albertson store. So I did. This second attempt only offered me half... See more

Company replied

Rated 4 out of 5 stars

Instructions were easy to follow and I didn't feel rushed. The initial iPhone cable used to check if the device powered on was a bit faulty causing me having to reset the phone's position twice.

Company replied


Company details

  1. Kiosk
  2. Cell Phone Store
  3. Electronics Store

About ecoATM

Written by the company

ecoATM is a secure, simple, sustainable and rewarding way to sell or recycle your used devices.

We offer over 5,000 conveniently located ecoATM kiosks throughout the United States to help folks earn instant cash and limit the fast-growing electronic waste issue that our planet is facing. Our self service kiosks are incredibly easy to use, allowing customers to sell or recycle their used devices in just under ten minutes. What only takes a few minutes of your time could mean cash in your hand and working towards a cleaner planet for everyone.

With over a decade of work under our belts, we know a thing or two about device recycling and the momunmental impact that it has on our environment. With your help, we are constantly working towards a greener tomorrow by limiting the amount of e-waste that enters our shared environment. That's why ecoATM has collected over 38 million devices to date, all thanks to the help of our rockstar recyclers who also want to live in a happier, healthier world.

If you're ready to join the fight against e-waste while also having the chance to put some green back into your wallet, you can find your local ecoATM kiosk and start your journey with us today!

Contact info

3.8

Great

TrustScore 4 out of 5

27K reviews

5-star
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Rated 5 out of 5 stars

It was pretty simple and easy besides…

It was pretty simple and easy besides the price was a little less than what I was hoping for but $24 was better than what I had before I got paid tonight

23 April 2026
ecoATM logo

Reply from ecoATM

Love this—thanks for the great feedback! We’ll be sure to pass your kind words along to the team—they’ll be just as thrilled as we are.

Rated 4 out of 5 stars

Fast

Fast, easy to work machine. Only wanted more $for the iPhones I deposited

19 April 2026
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Reply from ecoATM

We appreciate your feedback and are glad the machine was easy to use. Our goal is to offer fair pricing based on the actual condition of the device.

Rated 5 out of 5 stars

It was a great experience

It was a great experience. I went online and put all the details needed and got the price they said when I went to the ecoatm to sell my phone

19 April 2026
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Reply from ecoATM

Thanks for sharing your story! We love hearing how ecoATM is making a difference for awesome customers like you.

Rated 4 out of 5 stars

It was good

It was good. I'm glad it helps the planet, but im upset i only got $8 for a phone that was 58. But still good!!

23 April 2026
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Reply from ecoATM

Our offers are competitve with other buyback services, plus we accept way more device types. And while online sites keep you waiting (up to 45 days!), ecoATM gives you an on-the-spot quote and instant cash.

Rated 1 out of 5 stars

Machine did not dispense cash

Machine did not dispense cash. Operator called me a liar. It they have both of my phones.

23 April 2026
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Reply from ecoATM

We regret the machine malfunctioned and apologize for the unprofessional interaction. We're taking your feedback seriously and will investigate the situation. Please contact us back at ecoSupport@ecoatm.com, so we can assist you.

Rated 4 out of 5 stars

Got what I expected

Got what I expected

19 April 2026
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Reply from ecoATM

We appreciate your feedback and are glad we met your expectations. Thank you for taking the time to share.

Rated 2 out of 5 stars

They don't give you enough for…

They don't give you enough for basically new phones or tablets

12 October 2025
ecoATM logo

Reply from ecoATM

Our offers are competitve with other buyback services, plus we accept way more device types. And while online sites keep you waiting (up to 45 days!), ecoATM gives you an on-the-spot quote and instant cash.

Rated 1 out of 5 stars

Too low price

19 April 2026
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Reply from ecoATM

We understand how disappointing it can be when an offer doesn’t meet expectations. Our pricing reflects a detailed inspection of the device along with current market value.

Rated 4 out of 5 stars

I loved it but for a flagship i wish…

I loved it but for a flagship i wish they would have given more.

23 April 2026
ecoATM logo

Reply from ecoATM

Our offers are competitve with other buyback services, plus we accept way more device types. And while online sites keep you waiting (up to 45 days!), ecoATM gives you an on-the-spot quote and instant cash.

Rated 5 out of 5 stars

Very fast service

Very fast service

19 April 2026
ecoATM logo

Reply from ecoATM

Five stars—amazing! We're so happy the kiosk made your phone-selling process quick, easy, and totally hassle-free.

Rated 5 out of 5 stars

Great service

Great service

23 April 2026
ecoATM logo

Reply from ecoATM

Love this—thanks for the great feedback! We’ll be sure to pass your kind words along to the team—they’ll be just as thrilled as we are.

Rated 3 out of 5 stars

Your devices are not worth what you hope for

The process is a bit slow but it does exactly what you want from the service (to sell your devices). Be aware your devices are not worth what you probably would expect. But it does pay cash on the spot.

19 April 2026
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Reply from ecoATM

We appreciate you sharing your experience. We acknowledge the process can be a bit lengthy, and device values may not meet expectations. We're glad it met your needs with immediate payment. Your feedback helps us improve.

Rated 5 out of 5 stars

Great Return Price

The promo I received when turning my device in helped me out a lot. The amount I wanted to receive back from the machine was exactly what I received when turning my phone in!

19 April 2026
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Reply from ecoATM

We’re so glad to hear you had a great experience—thanks for taking the time to share it with us. Your feedback truly makes our day!

Rated 5 out of 5 stars

It was quick

It was quick, easy, and I really needed some money

23 April 2026
ecoATM logo

Reply from ecoATM

Thanks a ton for the awesome review! It’s great to know ecoATM made recycling your phone fast, easy, and maybe even a little fun.

Rated 5 out of 5 stars

Smooth

Smooth, easy and fair prices. Always easy to use the kiosk

19 April 2026
ecoATM logo

Reply from ecoATM

We’re so glad to hear you had a great experience—thanks for taking the time to share it with us. Your feedback truly makes our day!

Rated 3 out of 5 stars

Needs to pay a little more for the phone

Needs to pay a little more for the phone

23 April 2026
ecoATM logo

Reply from ecoATM

Our offers are competitve with other buyback services, plus we accept way more device types. And while online sites keep you waiting (up to 45 days!), ecoATM gives you an on-the-spot quote and instant cash.

Rated 1 out of 5 stars

You low ball on the price

You low ball on the price. I accepted reluctantly out of frustration because of the time I had invested getting to the point where you tell me what you are going to pay. In truth, I regret selling it.

19 April 2026
ecoATM logo

Reply from ecoATM

Our offers are competitve with other buyback services, plus we accept way more device types. And while online sites keep you waiting (up to 45 days!), ecoATM gives you an on-the-spot quote and instant cash.

Rated 5 out of 5 stars

Very fast machine did everything…

Very fast machine did everything excellent

19 April 2026
ecoATM logo

Reply from ecoATM

Love this—thanks for the great feedback! We’ll be sure to pass your kind words along to the team—they’ll be just as thrilled as we are.

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