Great product range, delivery options and rapid delivery. I’m a long term customer and have never had any issues with the company. When problems have been encountered they are quick to respond and hav... See more
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Used ecigzoo for the first time and certainly won't be the last. I ordered my efest LUCv4 charger along with a few other bits on Friday afternoon around 3ish and they arrived first thing Saturday morn... See more
Just been in to the Peterborough store. My first impressions were that this is a proper vape shop! The staff were super helpful and friendly, especially the big fella that served me, (can’t remember h... See more
Company replied
I ordered a bottle of 72mg nicotine in a VG Base I ordered using standard first class (the cheapest option XD) and it came in 3 working days, score! Definitely recommend I have ordered previ... See more
Company details
Information provided by various external sources
Started and staffed by ex-smokers, now vapers, back in 2012. Our aim at EcigZoo is to offer a great service with prompt dispatch and good prices. We stock a full range of e-cigarettes, mods, e-liquids from all the main manufacturers.
Contact info
25 Market Place, PE13 1DQ, Wisbech
- 03303 300 395
- customerservices@ecigzoo.co.uk
- ecigzoo.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from EcigZoo
First class service, top blokes
Always keen to help, best vape shop around!

Reply from EcigZoo
Brilliant Shop
Always really speedy delivery, great pricing, fantastic website.
Great shop.
Pretty much anything a customer could want from a vape shop. Good products all round.
One item not in stock
Ordered 3 bottles of juice, a few hours later received a phone call stating one was out of stock. Had to loose it from order or pick something different. Radomly choose the same brand but in a different flavour. Should of opted to go without. Wasn't too good.
Other than that service was brilliant, post and packaging extremely good,
Just a shame website didn't reflect stock levels.
Reliable good products
I have always bought from ecig zoo and when I have bought from elsewhere products have broken. I think they have the best value for money and quick delivery
Always dependable!
Always have what I need in stock, plus much more to experiment with. Always delivered on time, never any hassle!
Best eliquid
This is for me the best tasting golden Virginia liquid I buy it every time and it comes in big bottles also delivery is very good wouldn't hurt if it was free delivery though
Velocity RDA
This is the best RDA I brought plenty of air flow ,works great with tiger wire and a good size well and loads of clouds with a PG 30% - VG 70% .
a well mannord proffesional stoor
love using this stoor due to the atmosphere
Fantastic service
Fantastic service, very helpful, just wish this sort of customer service was available in every shop I go into, many thanks.
Very helpful staff, polite and always willing to spend time to explain devices,
Will use whenever near wished as very helpful staff and well stocked shop
Excellent customer service and great staff
I haven't long been vaping but in the time that I have the only shop I use is ecigzoo and it is by far the best ecig shop in town, not only do you walk into a friendly and welcoming shop the staff are also very helpful and will help put with any problem you put in front of them! They have a great knowledge of the products they sell and take pride in what they do! It's a shame you can only rate up to 5 stars because they 1000000% deserve a higher rating! I would very much recommend ecigzoo to any new or experienced vapers! :)
Always helpful
The staff are always heplful, and their advice has always been very useful.
Brilliant
Very clean shop the staff are very friendly and polite all the staff are very knowledgeable of all the products that have to offer 10 out of 10
Great service
Help out with everything from seeing up.. To recommendations.. Great service
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