EcigZoo Reviews 

611
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Great product range, delivery options and rapid delivery. I’m a long term customer and have never had any issues with the company. When problems have been encountered they are quick to respond and hav... See more

Rated 5 out of 5 stars

Used ecigzoo for the first time and certainly won't be the last. I ordered my efest LUCv4 charger along with a few other bits on Friday afternoon around 3ish and they arrived first thing Saturday morn... See more

Rated 5 out of 5 stars

Just been in to the Peterborough store. My first impressions were that this is a proper vape shop! The staff were super helpful and friendly, especially the big fella that served me, (can’t remember h... See more

Company replied

Rated 5 out of 5 stars

I ordered a bottle of 72mg nicotine in a VG Base I ordered using standard first class (the cheapest option XD) and it came in 3 working days, score! Definitely recommend I have ordered previ... See more

Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Started and staffed by ex-smokers, now vapers, back in 2012. Our aim at EcigZoo is to offer a great service with prompt dispatch and good prices. We stock a full range of e-cigarettes, mods, e-liquids from all the main manufacturers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

611 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(611)

1 review in the last 12 months

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Rated 5 out of 5 stars

Can’t Rate Highly Enough

Great product range, delivery options and rapid delivery. I’m a long term customer and have never had any issues with the company. When problems have been encountered they are quick to respond and have always corrected the problems without any debate. 👍

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant online service

Brilliant online service.
I know I can ask any questions about which vape is suitable for my needs and the shop will take time to reply with a knowledgeable answer.
The menthol ultra is great!
I always buy from here. The vape juices are real quality
I wouldn't go anywhere else to buy. Fast delivery too.

3 December 2022
Unprompted review
EcigZoo logo

Reply from EcigZoo

Hi Angela, Thanks for your great review; really appreciated :-)
From all of us at EcigZoo

Rated 5 out of 5 stars

Highly recommended

I usually buy in store from EcigZoo and the staff are alway knowledgeable and friendly.
I did an online order as a couple of flavours I wanted were out of stock in the shop, I was so impressed when my package arrived in less than 24 hours later. Amazing service and I highly recommend this business for online shopping and in store shopping.

12 January 2022
Unprompted review
EcigZoo logo

Reply from EcigZoo

Hi Samantha, Thanks for your great review, its makes our day :-)

Rated 5 out of 5 stars

Best vape company by far

Awesome shop, online service and customer service, after being let down by another company I came to ecigzoo and they did exactly what they said. Don't bother going anywhere else these are the guys to stick with

1 April 2020
Unprompted review
Rated 5 out of 5 stars

Great products and great service!

Great products and great service!
I pop in a couple times a month to get my juice and coils.
The staff are always really helpful and have the time of day to chat with you and for a new vaper helped me pick out the right kit for me.
I wouldn't use any other place for my vape stuff they are amazing!! Best customer service :)

14 February 2020
Unprompted review
Rated 5 out of 5 stars

A proper vape shop!

Just been in to the Peterborough store. My first impressions were that this is a proper vape shop! The staff were super helpful and friendly, especially the big fella that served me, (can’t remember his name 😔) but really made me feel comfortable and helped me decide on my new mod (iJoy Shogun Kit). I would highly recommend this shop to any vaper of any experience level. Top job EcigZoo Peterborough!

15 June 2019
Unprompted review
EcigZoo logo

Reply from EcigZoo

Wow, Steve, thanks for your great 5* review, the big guy will be chuffed! We always do our best but being passionate about vaping is the secret. Thanks once again, from the EcigZoo Team

Rated 5 out of 5 stars

Proper service

Hello, I know that I'm tough customer due to my hidden disabilities, but was served properly, and foremost with understanding. The staff went extra mile to sort me out, so if you visit ecigzoo (Peterborough) you know what you're in good hands. Definitely recommend (which I did).

31 October 2018
Unprompted review
Rated 5 out of 5 stars

I use my local shop in Wisbech Cambs…

I use my local shop in Wisbech Cambs and their online ordering. The guys in my local shop are amazing, always very informative and helpful. I have tried to give up smoking many, many times but with their expert help and guidance I am now a non smoker and have been for 9 months, well nearly 10 months! This is the longest time I have ever been without a cigarette and don't want one any more!! I am a non smoker now and it is thanks to them!!! Thanks fellas!!!

18 September 2018
Unprompted review
Rated 5 out of 5 stars

Fab service

Fab service. I was desperate but sceptical about pain relief properties. I was advised it would be immediate and it pretty much was. The pain hasn't stopped completely but it's no longer acute making it manageable. Thank you so much. First rate service.

11 July 2018
Unprompted review
Rated 4 out of 5 stars

Somewhat disappointed

Somewhat disappointed that your website advertises 4 for the price of 3 and when ordering 3 bottles of the same product a forth was not included foc. Other than that the service and delivery were up to the usual high standard.
Thank You.

30 July 2017
Unprompted review
EcigZoo logo

Reply from EcigZoo

Hi Douglas,

Thanks for the review.

Sorry that product slipped through our net. That promo was finished a couple of months ago and we now have 3 for £9.99 instead.

We sent a couple of bottles free out.

Thanks for taking the time to point it out.

All the best

EcigZoo

Rated 5 out of 5 stars

Excellent service and value for money.

I have been using Ecigzoo for a few years now and always had excellent service. The order i placed on Friday afternoon was delivered on the monday . The eliquids have a good flavour we use mostly menthol andd have found the flavour to be a constant where i have had liquids from other places which change taste per batch. Buying in bulk saves a few quid as well.

24 July 2017
Unprompted review
EcigZoo logo

Reply from EcigZoo

Hi Graeme,

We do try hard so it is great to hear your feedback! Much appreciated

Many Thanks

All of us at EcigZoo

Rated 5 out of 5 stars

Excellent

Have been using EcigZoo for ages, and will continue to use them.

21 July 2017
Unprompted review
EcigZoo logo

Reply from EcigZoo

Thanks the kind review Andrea, much appreciated.

The EcigZoo Team

Rated 1 out of 5 stars

i am dissapointed with my last order …

i am dissapointed with my last order you sent me all small bottles which i did not want i always have the 300ml bottles white ones so i am not happy

5 July 2017
Unprompted review
EcigZoo logo

Reply from EcigZoo

Thanks for taking the time to leave us a review.

I am sorry you want the 100ml bottles however the EU has changed the law (The Tobacco and Related Products Regulations 2016). They are illegal to sell in Europe in anything over a small 10ml bottle; it is not our wish or our choice and as I am sure you can appreciate we cannot sell illegal products.

We did update the product descriptions to highlight the change.

We have done our best to keep the cost of the product the same even though with lots of smaller bottles the cost to us has risen quite a bit, so we are suffering as much as our customers over this law change.

I appreciate you and quite a few customers have found this new law a surprise although we have emailed newsletters and it has been in the pipeline for 2 years now.

I can appreciate you are angry but blaming us publicly with a 1-star review for a situation out of our control seems a little bit rough? Any e-liquid over 10ml is now illegal to sell in Europe!

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