Ordered £50 of liquid on the 25th of march, still received nothing, royal mail tracking number is not valid, they finally got back to me 3 days ago (5th April) to ask for order number, heard nothing s... See more
Company replied
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See what reviewers are saying
Can't knock the service, prices are so much better than on the high street. Only reason I'm not giving five stars is because the loyalty points you receive for purchases expire after 11 days. This is... See more
Company replied
Ordered 5 items and only received 4. Zero communication from the store. No confirmation of order when you buy something, no dispatch notification, and most importantly no reply when I tried to messag... See more
I bought a GS EGO 2 2200mAH battery reasonably priced, prompt delivery. First one I bought was faulty which with some electrical products can be expected but on contacting MCR vapes they promptly repl... See more
Company replied
Company details
Written by the company
Welcome to EcigstoreUK, the UK’s largest online vape eliquid store and supplier of vape kits, vape tanks and replacement coils. Our mission is to provide you with the best quality e-liquids and vape hardware at the best possible prices.
Contact info
Unit 6 Harris Street, m8 8eg, Manchester, United Kingdom
- info@ecigstoreuk.com
- ecigstoreuk.com
3.4
Average
204 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast reliable service
Fast reliable service for a good range of well priced juices. Asked for a cheeky freebie and got POD...bonus.
13 January 2022
Reply from MCR Vapes Limited
Hi Rizvan,
Thanks so much for your feedback! We’re really glad you enjoyed our product. We look forward to working with you again in the future!
Kind Regards
The product never arrived
9 January 2022
Reply from MCR Vapes Limited
Hi,
Your order is delivered. Here is the tracking number for your order: 3205338140003431E1FFF. We sent you a replacement that is also delivered. Here is your replacement tracking number: 32053381400034CE47DE2. Kindly contact us at info@ecigstoreuk.com for further assistance.
Kind Regards
Great value for money and fast delivery.
Delivery was really quick and they had a lot of new interesting flavours.
29 December 2021
Reply from MCR Vapes Limited
Hi Sandra,
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Kind Regards
Bought goods from eBay I received my…
Bought goods from eBay I received my goods promptly, there was a flyer with the goods so thought give them a go FREEE del for goods over £20 so promptly spent £30 hit the buy now button comes back £34.99 charged me first class postage.... promptly cancelled my order. but in fairness they did offer to refund the postage but I told them to cancel the order, you get one chance with me and if your web site don't know that it as a promo on then it can not be trusted.. THIS IS AN UPDATE 4/1/2022 after calming down and receiving my refund I went back on the site and reordered this time I screwtinised every thing and there it was amongst the many different ways to pay free post so checked the box then pressed pay this was on the 22/12/2021 and was also past the same day postage time, but low and behold posty walked up my path on the 23rd with my order well chuffed and kudos to them, I have yet to taste the juice though, I am letting it steep for a while after adding the nicotine. There are one or two things I would like to see on there site 1 stop all the pop up's you know the ones Jill from Bristol just bought this Fred from timbuktu just bought this 2 stop firing all the deals at me while I am trying to shop 3 put a check box next to the terms and conditions after all after all there is a check box for everything else, it took me 4 maybe 6 attempts to find it pretty frustrating will I be reordering again I hope so I will probably do another update when I get to taste the juice after all it was a very very good deal, and as a rule when the deal is good the goods are often not. Couple of days left on my green slush then on to my ecig store juice fingers crossed.
21 December 2021
Unprompted review
Reply from MCR Vapes Limited
Hi Joe,
We are sorry you are not satisfied with your purchase. We refunded your payment promptly. We look forward to working with you again in the future!
Kind Regards
I would recommend this company 💯…
I would recommend this company 💯 always on time and the prices are spot on 👍
21 December 2021
Reply from MCR Vapes Limited
Hi Alexander,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards
Reply from MCR Vapes Limited
Hi,
Thank you so much for your awesome feedback!
Kind Regards
Great service and good deals
22 November 2021
Reply from MCR Vapes Limited
Hi,
Thanks for the awesome feedback! We're happy you had a fantastic time with us!
Kind Regards
Many thanks
Really happy with the new mod, first time using this company & the price was great with fast delivery.
Many thanks
1 November 2021
Reply from MCR Vapes Limited
Hi Mark,
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Kind Regards
Prompt delivery and good price.
5 October 2021
Reply from MCR Vapes Limited
Hi Kevin,
Thanks for the awesome feedback! We're happy you had a fantastic time with us!
Kind Regards
Great customer service!
Great customer service. I had originally ordered 2x 2% salt nicotine vaporizers and had received the wrong order (received 2x 5.0%). I therefore emailed the customer service correspondence team and they were very quick to reply to my inquiry. They sent me a replacement order without any difficulty. The replacement order arrived early the next day. Great overall service, and I will be ordering from this website once again in the near future.
26 September 2021
Reply from MCR Vapes Limited
Hi Nicholas,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Kind Regards
Great products and service.
22 September 2021
Reply from MCR Vapes Limited
Hi Lorraine,
Thanks for the awesome feedback! We're happy you had a fantastic time with us!
Kind Regards
Great products for a great price
21 September 2021
Reply from MCR Vapes Limited
Hi Kevin,
It was a pleasure serving you. I really appreciate you taking the time to share your feedback.
Kind Regards
Brought a few orders from here and…
Brought a few orders from here and delivery has been quick and the juice is really good and been impressed with the company, will continue to order from here.
9 September 2021
Unprompted review
Reply from MCR Vapes Limited
Hi Liam,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards
Order never arrived
9 September 2021
Reply from MCR Vapes Limited
Hi Rhianne,
Apologies to hear you are having issues receiving your items.
We have tried to contact you directly regarding the issues you are having, so we can get this looked into. We send your item twice & both time tracking is showing delivered. For further assistance kindly contact at info@ecigstoreuk.com
Look forward to hearing from you.
Kind regards
Killer kustard is lush but the elf bars…
Killer kustard is lush but the elf bars are hit and miss some burn out really quick some are faulty some are ok
23 August 2021
Reply from MCR Vapes Limited
Hi Mathew,
Thank you so much for your thoughtful and detailed review. I wanted to let you know we've taken the elements you've mentioned in your review to heart.
Kind Regards
Great communication and understanding
Bought juice from this company and was satisfied with the end result, communication and understanding of a small issue I had was handled with the upmost care and full attention given to resolving this, many thanks guys!
13 August 2021
Reply from MCR Vapes Limited
Hi Paul,
I'm sorry to hear you had an issue with your order, I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem.
Kind Regards
Returning customer
5 August 2021
Reply from MCR Vapes Limited
Hi,
Thanks for your trust; we're thankful for amazing customers like you.
Kind Regards
Reply from MCR Vapes Limited
Hi Keith,
It was a pleasure serving you. I really appreciate you taking the time to share your feedback.
Kind Regards
Reply from MCR Vapes Limited
Hi Dean,
Thanks for the awesome feedback! We're happy you had a fantastic time with us!
Kind Regards
Excellent service
Excellent service, prompt, good offers and any problems professionally sorted.
Will tell friends and family.
13 July 2021
Reply from MCR Vapes Limited
Hi Russell,
Thank you so much for your feedback!
I'm sorry to hear you had an issue with your order, I'm happy that we were able to help you resolve your problem.
Kind Regards
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