Ordered £50 of liquid on the 25th of march, still received nothing, royal mail tracking number is not valid, they finally got back to me 3 days ago (5th April) to ask for order number, heard nothing s... See more
Company replied
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See what reviewers are saying
Can't knock the service, prices are so much better than on the high street. Only reason I'm not giving five stars is because the loyalty points you receive for purchases expire after 11 days. This is... See more
Company replied
Ordered 5 items and only received 4. Zero communication from the store. No confirmation of order when you buy something, no dispatch notification, and most importantly no reply when I tried to messag... See more
I bought a GS EGO 2 2200mAH battery reasonably priced, prompt delivery. First one I bought was faulty which with some electrical products can be expected but on contacting MCR vapes they promptly repl... See more
Company replied
Company details
Written by the company
Welcome to EcigstoreUK, the UK’s largest online vape eliquid store and supplier of vape kits, vape tanks and replacement coils. Our mission is to provide you with the best quality e-liquids and vape hardware at the best possible prices.
Contact info
Unit 6 Harris Street, m8 8eg, Manchester, United Kingdom
- info@ecigstoreuk.com
- ecigstoreuk.com
3.4
Average
204 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
first time i had ordered from this site…
first time i had ordered from this site . quick delivery
18 May 2022
Reply from MCR Vapes Limited
Hi Mark,
Thank you so much for your feedback, Our team is hard at work trying to continuously improve our service and it’s always rewarding to hear kind words. We love that you love us :)
Kind Regards
Great website..a few problems but…
Great website..a few problems but customer service is top notch and sorted it out within an hour!
Fantastic products and superfast delivery 👌
6 May 2022
Reply from MCR Vapes Limited
Hi Pamela,
We’re delighted to hear about your recent experience with us and we really appreciate your detailed review. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Kind Regards
Ordered stuff one evening and it was…
Ordered stuff one evening and it was here the next morning, couldn’t get over how quickly it came will be shopping here again
6 May 2022
Reply from MCR Vapes Limited
Hi Shannon,
Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations.
Kind Regards
Reply from MCR Vapes Limited
Hi Greta,
Thank you so much for your review. I am so glad to hear that we meet your expectations. if there’s anything else we can do, please let us know.
Kind Regards
Don’t pay for express delivery
Paid £4.99 for next day delivery and the order hasn’t arrived. Contacted customer services and the advisor couldn’t seem less bothered about this, saying “sorry sometimes it just takes an extra day”. That’s not the service I paid for, don’t advertise something you can’t offer
22 April 2022
Unprompted review
Reply from MCR Vapes Limited
Hi Emily,
Thank you for your feedback. I’m sorry to hear that our team did not meet your expectations. We dispatched your order on the same day with first-class postage but the delay is by them. We have also refunded your delivery charges. We take all reviews seriously and will use this as an opportunity to improve our services in the future.
Kind Regards!
Great offers
Great offers to be had on the site, and really fast delivery, definite 5 star!
14 April 2022
Reply from MCR Vapes Limited
Hi,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Kind Regards
Great value....thanks 👍
10 April 2022
Reply from MCR Vapes Limited
Hi Andrew,
It was a pleasure serving you. I really appreciate you taking the time to share your feedback.
Kind Regards
Very quick delivery
30 March 2022
Reply from MCR Vapes Limited
Hi Rick,
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Kind Regards
I recieved my parcel with 4 vapes in…
I recieved my parcel with 4 vapes in and it got posted through my letterbox and it got completely chewed by my dog it would have been better if they knocked is there any refund or more vapes I can get
25 March 2022
Reply from MCR Vapes Limited
Hi Harvey,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but this is not our fault. We have sent your correct order within time. You might not be at home that’s why the postman drops your parcel in the letterbox.
We feel it’s unfair to us we don’t deserve a 1-star review on this transaction. Everything was spot on.
Kindly contact us at info@ecigstoreuk.com if you have any further questions.
Kind Regards
Reply from MCR Vapes Limited
Hi Paige,
it's always a pleasure seeing you. Thanks so much for your positive feedback.
Kind Regards
Reply from MCR Vapes Limited
Hi Caroline,
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
Kind Regards
What more could you want...
Super fast delivery, fantastic prices and a lovely little free gift too :-) Thak you very much for your excellent service 🍻
14 March 2022
Reply from MCR Vapes Limited
Hi Stephen,
Thank you for your review! I’m so glad to hear that you enjoyed our service. We’re always looking for ways to improve the experience, but it’s great to know that we are on the right track.
Let me know if there is anything else we can do to make your next visit even better.
Kind Regards
The vape I received only worked for 5…
After discussing an issue, MCR Vapes Ltd resolved the issue quickly. Good communication
4 March 2022
Reply from MCR Vapes Limited
Hi,
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. These are electronic devices sometimes issue occurs in them. We resolved your issue immediately.
Please feel free to email us at info@ecigstoreuk.com with any further comments, concerns, or suggestions you have so that we can make your experience a better one.
Kind Regards
Great price and great delivery
4 March 2022
Reply from MCR Vapes Limited
Hi Alderton,
Thanks so much for sharing your experience with us. We hope to see you again soon.
Kind Regards
Thanks million for my order
Thanks million for my order! Order was spot on...delivery wasnt too bad...Guys are 100% reliable! Honest and trust worthy! First time ordering and the guys have been amazing! Always contactable so communications are 100%...thanks again lads...here's to future business ♥️
4 March 2022
Unprompted review
Reply from MCR Vapes Limited
Hi Christine,
Thank you so much for your awesome review! We will share this with the store team to let them know to keep up the amazing work.
Kind Regards
Reply from MCR Vapes Limited
Hi Brain,
Thanks for the awesome feedback! We're happy you had a fantastic time with us!
Kind Regards
Reply from MCR Vapes Limited
Hi,
Thanks for the awesome feedback! We're happy you had a fantastic time with us!
Kind Regards
Great offers and customer service
22 January 2022
Reply from MCR Vapes Limited
Hi,
It was a pleasure serving you. I really appreciate you taking the time to share your feedback.
Kind Regards
Promt delivery and kept me updated
Promt delivery and kept me updated. The rebirth rta is definitely my favourite Rebuildable tank so far. Good flavour and cloud.
16 January 2022
Reply from MCR Vapes Limited
Hi THOMAS,
Thank you so much for your feedback! We’re really glad you enjoyed our product; we’ve found it’s a definite customer favorite!
Kind Regards
efficient ordering process and very…
efficient ordering process and very quick delivery. Thank You
16 January 2022
Reply from MCR Vapes Limited
Hi Brian,
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Kind Regards
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