ECH Reviews 

Toyota Yaris I liked it !
Nice service all I can say!

We had a great experience hiring the car from Pisa! Staff were friendly & helpful when we returned the car

Thank you! I was very happy with my car (the Toyota Aygo is perfect for the narrow streets at Lake Garada). It was new and in perfect condition. The service (thank you Camila) at ECH is very friendly. After my arrival I had some struggles to find the pickup, but after I gave them a call, they picked me up after 5-10 minutes.

It was a good car rental service. They find us a car without booking in advance. It was very helpful. I recommend!

Everything perfect.

Rida the check man was really kind when we returned the car. Overall great cars in good condition! Thanks!

Great experience at Pisa airport

The rental process went super fast, the car was almost new and the guys there where wery kind.

Great service helped us out so much when another hire company let us down. The car really added to a great holiday!

On the plus side we did receive the car we booked and it was in good condition.
On the negative side the car hire office is a 10 minute walk outside the airport which is no fun with luggage although most of the car hire companies were in the same boat.

We arrived early and were told the car was not ready yet but would be at the originally requested time. In the end it was 30 minutes late.

I took a video the outside of the car as well as the interior as suggested by the website and my wife was asked to sign a contract that had 3 pages of small print which we did not have time to read properly due the late handover putting pressure on getting to our Airbnb in time for handover.

On returning the car it was examined again.
The car needed washing due to dust for which we were billed (Fair enough) but my wife explained that we had parked in a field designated as a car park for the Teatro Del Silenzio and were fined for driving on an unpaved road! I would argue that we only parked.
Then a small scratch was found on the underside of the front spoiler we had no way of knowing if it was there before because the video I took did not look underneath (It was not suggested this was needed by their website)
This cost another 202 euros which the rental guy said we could claim back.

So now we are going through a claim and the insurer says they don't cover the underside of cars, hopefully the spoiler is not considered the underside....

All in all the customer service was poor which led to time pressures and the small print definitions seems overly pedantic on top of which I can't help but feel suspicious about the discovery of the under spoiler scratch when we had had no hint of any bump or accident whilst driving.

Love Italy, won't be using ECH again

Extremely competitive hire price. However… they don’t tell you that you need a physical credit card ( not one in your phone wallet). Then whack you with 140 euro insurance on your debit card.
Then charge you an extra 60 euros for being 3 minute late late picking the car up. Despite being held up for 90 mins by security entering Italy, then there being no signposts to the car rental terminal which is 10 mins walk away.
Then fail to mention the huge debt in the front wheel arch on the vehicle handover document which caused another 30 minute delay gap in back to the desk to report.
Rude desk staff, abysmal customer service. Stick to the bigger companies. You might seem like you are paying a little bit more, but will probably get polite customer service and no outrageous hidden costs.

Excellent service at Pisa great car no problems ! Thanks

ECH Catania Sicaly Italy, 100% SCAMMERS CROOKS‼️🚨‼️🚨‼️🚨‼️🚨‼️🚨

BECAREFUL‼️‼️‼️🚨🚨

2000€ deductible, they charge my credit card without letting me me know, in 5000€‼️‼️‼️ they cancel the CDW BASIC INSURANCE with fake reason and bye lies by clauses in the contract section 5, that they remove all responsibility for any negligence, and then they simply charge the credit in thousands of euros for every little damage without to let the costumer know‼️🚨‼️🚨 and scams trying to charge me more for 14,000€‼️‼️‼️‼️
WATCH OUT, YOU HAVE BEEN WORNED‼️‼️‼️‼️‼️‼️‼️🚨🚨🚨🚨🚨‼️‼️‼️‼️‼️‼️🚨🚨🚨🚨🚨🚨
They didn’t sent me any receipt, no invoice, absolutely no vehicle repair report, just charge my credit card and no any response from them‼️‼️‼️‼️🚨🚨🚨🚨‼️‼️‼️
And this is in additional to that they took a deposit from me when I picked up the car!!! The owner has no mercy and no morals or integrity. It's a shame that you choose to make a living by stealing money from innocent peoples who are just coming to enjoy a vacation, and you are responsible for the a big destruction and all of that is insane, immoral, inappropriate, unjustified, despicable and definitely not smart. It’s a huge shame! 👎🏻 0️⃣‼️🚨‼️🚨‼️🚨‼️🚨‼️🚨‼️🚨‼️🚨🚨‼️🚨

Pisa Airport - Hired me a beaten up car, covered in dents and scratches and yet “found” a new scratch on the underside of the rear bumper, visibly only if you got on your hands and knees and crawled underneath. €400 damage apparently. Absolute scammers. Avoid at all costs.

Rida really helped us well. The car was perfect and the instructions were very clear. We will definatally book here again.

Great experience in Pisa - VERY thorough checks and quick pick up and drop off.

It really Was a super service and a fantastic car … made booking and collecting super easy and super efficient by the team on the ground … we look forward to booking with ECH next year for our Tuscany Holiday
Grazie Mille 👩🏾‍🤝‍👨🏼

You get what you pay for. We had a positive experience with ECH however we also expected that for the lower prices they offer there is less convenience. The office and car pick up / drop off is a 5-10 minute drive from the airport with a shuttle (which you have to walk to and wait for). It all works but it takes time to get the car and it also takes time on the drop off. This is fine if you already include this in your planning so as not to stress. Otherwise the people we dealt with were all very friendly. They do an extremely thorough check of the car for scratches on pick up and drop off. Also fine but good to take the time to ensure all scratches are marked on pick up and be ready to spend time on inspection for drop off. We liked our car and otherwise it all went well - and the price was unbeatable…

Very good rental company in Pisa. Price was good and service excellent